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Reviews of Riviera Resort 2 stars

New Dutch Bar Road, Kallady, 30000 Batticaloa, Sri Lanka

#9 of 13 hotels in Batticaloa

Guests' Choice

Review score

Based on 158 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.6

  • Location

    8.6

  • Facilities

    7.4

  • Staff

    8.4

  • Value for money

    7.7

  • Free WiFi

    6.8

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Showing 1 – 25

  • Reviewed: 27 March 2024

    7.0
    A nice resort but better staff organisation needed
    • Leisure trip
    • Couple
    • Classic Double Room with Bath
    • Stayed 2 nights

    The cabana had a power socket that did not work and was shooting sparks which is dangerous. Getting to reception can involve walking through a muddy path when it has rained which is not good for suitcases (but afterwards someone takes your luggage to the accommodation in a wheelbarrow.) The restaurant staff were quite incompetent and often forgot orders or simple things. Food also takes a long time - 45 minutes - even for simple things like battered prawns or banana pancakes. They also seemed to play the same UB40 playlist on repeat every night. The wifi in the room did not initially work but after a few attempts connected. There is a Whatsapp number you can message with questions or issues but they do not always respond or take several hours. My booking said the room came with a bath but it did not have a bath. The pool was nice but does not seem to be very clean. When I swam in it I could not smell any chlorine and I did not see anyone cleaning it after several children used it. The next day I had an infection that needed antibiotics but this could just be a coincidence.

    The resort is vast and has lots of wildlife around. You are right next to the river and there are lots of seats to sit on. The restaurant is reasonably priced and they have a large choice of food and drink. The cabana was nice and the bed was comfortable enough.

    Stayed in March 2024

  • Reviewed: 21 March 2024

    8.0
    Riviera Resort is recommended
    • Leisure trip
    • Family with young children
    • Budget Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The 'oriental breakfast' had to be ordered at least 45 minutes prior to the time you wanted to enjoy it. My advice to the GM was to indicate it in the menu card in order to avoid disappointment. Most of the waiters in the restaurant don't speak English. They try, some succeed, but others fail in communication and to understand what a guest really need. The mosquito net above the double bed is small to cover the entire area.

    The welcome fruit drink is good. The staff, including the security guard, is friendly and helpful. The front desk does speak English. The restaurant area is welcoming and well designed. The large garden around the main building is well maintained. The swimming pool is excellent.

    Stayed in March 2024

  • Reviewed: 19 March 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Classic Double Room with Bath
    • Stayed 2 nights
    • Submitted via mobile

    At 4am there is very music across the ( from church ?) for me there was not possible to sleep. (both days)

    nice natural view over the bay. Good value for the money

    Stayed in March 2024

  • Reviewed: 19 March 2024

    6.0
    Great Hospitslity
    • Leisure trip
    • Couple
    • Classic Double Room with Bath
    • Stayed 3 nights

    Lunch and Dinner

    Stayed in February 2024

  • Reviewed: 11 February 2024

    8.0
    A Most Welcoming and Very Pleasant Location/Stay
    • Leisure trip
    • Solo traveller
    • Classic Double Room with Bath
    • Stayed 4 nights

    The Booking.com posting for the property was found to be totally accurate ~ the accommodation comfortable; the Staff Welcoming and Very Proficient in their duties and attending to the Visitor

    Enjoyed a daily swim, the open Dining Room overlooking the lagoon was a most pleasant place to eat meals, my room rustic and most comfortable amongst the lush tree setting...

    Stayed in February 2024

  • Reviewed: 17 January 2024

    8.0
    Good stay by the lagoon for a reasonable price.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Toilet/ shower need to be refurbished.

    It is 3 Star well kept eco- resort. The food was excellent and the staff are super friendly. Met the owner few times. Food need to ordered well in advance as they prepare the food fresh.

    Stayed in January 2024

  • Reviewed: 12 December 2023

    8.0
    Friendly and caring staff.
    • Business trip
    • Solo traveller
    • Budget Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Simple , tasty sri lankan breakfast .

    Stayed in December 2023

  • Reviewed: 27 November 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    The food was great, and the rooms were comfortable

    Stayed in November 2023

  • Reviewed: 14 October 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Budget Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room are not that much good enough for value of money. Old furniture haven't even towels inthe room, and not enough facilities inthe rooms for that price no worth form money. I stayed another place in same town better service and mor facilities for 3000 ruppis per night. This place only good for location. Nothing else..

    Location was amazing... hospitality of staff fantastic

    Stayed in October 2023

  • Reviewed: 3 September 2023

    8.0
    pleasant stay !!
    • Business trip
    • Group
    • Classic Double Room with Bath
    • Stayed 4 nights

    I booked a Wooden cabana and it needs a refurbishment done. no wifi available in the room and need to go to the Reception to use WIFI.

    1. Friendly staff 2. Perfect Location 3. Tasty Food 4. Laundry facility 5. Clean Rooms

    Stayed in September 2023

  • Reviewed: 27 August 2023

    7.0
    Great setting. Mediocre food.
    • Leisure trip
    • Couple
    • Couple Room with Lake View
    • Stayed 2 nights

    The food was the least impressive part of the experience. Given the richness of East coast cuisine, it is a shame that it has not been properly explored and represented in the menu's offerings. Something as simple as a dosa was not authentic by any means. I feel it would be a good idea to redesign the menu and have limited offerings that are served at a high quality. Draw inspiration from dishes that are specific to the region. This can be done while allowing for vegan and gluten free options. There is so much potential here that could completely elevate the experience.

    The property itself is vast and beautiful. The view of the lagoon is immaculate, especially at sunset. The beach is also close by which is great.

    Stayed in August 2023

  • Reviewed: 25 August 2023

    7.0
    Good central choice, lovely lagoon views
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The food is good, but takes ages to prepare (45mins to an hour at best), so book in advance and then go and do something else while you wait. We nearly fell asleep waiting for dinner.

    Large, spread-out complex by the lagoon. Good pool. We had a family room that was spacious and clean, although a little dated. Some of the units with lagoon views looked lovely (we were in a building set back from the front). Very friendly, helpful staff.

    Stayed in August 2023

  • Reviewed: 23 August 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Couple Room with Lake View
    • Stayed 1 night
    • Submitted via mobile

    The unit we picked turned out to be very small , I am 5.8ft and my legs kept hitting the bed board, ok for one night. On check in the room was clean, a little more detail to cleaning would go along way to maintaining the rooms standard though.

    Location was peaceful & very near the site. The staff were extremely nice & always so helpful. The food was excellent. Lovely swimming pool.

    Stayed in August 2023

  • Reviewed: 9 August 2023

    8.0
    It is a very good place for a family visit.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night

    There was some ant in the bathroom due to wet area. No other issue with the hotel.

    We enjoyed the pool, dinner, resort environment, sea view, and nearby shopping center. We had a great one-night stay at the resort and it met our expectations. I would recommend it for both families and business travelers.

    Stayed in August 2023

  • Reviewed: 4 August 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    We ate two times in the restaurant because other options were too far away and because it was so higlhy rated on google: both times we asked for no spicy and garlic free meal but they were not able to fulfill none of these requirements (just the second time they gave us a small discount but we barely eat something of the whole dinner)

    Very nice resort inside a coconut forest along the laguna with quite (and almost desert) sourrundings. Nice bungalow and rooms, fantastic pool with jacuzzi available for free. They organized a extra fee boat tour (8500 lkr for 4 people, 1 hour) at night to hear the singing fish in the laguna

    Stayed in July 2023

  • Reviewed: 3 August 2023

    6.0
    Beautiful location in a simple, albeit tired, hotel
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    All feels quite tired - the rooms are very dated and in need of a significant refresh. Clearly they have heard feedback on speed of service in restaurant and ask you to order in advance; but the ordering process is quite confusing and a lot gets lost in translation!

    Lovely location (fantastic sunsets), pool is nice, rooms are basic but clean and functional. Food in the restaurant is exceptionally good!

    Stayed in August 2023

  • Reviewed: 30 July 2023

    8.0
    Great place to stay, if only the rooms were better...
    • Leisure trip
    • Couple
    • Couple Room with Lake View
    • Stayed 3 nights
    • Submitted via mobile

    The room. Everything here is perfect, except the room, which is basically a container, very small for a couple.

    Huge, beatiful natural garden right on the lagoon. The swimming pool is a great place to end the day after a long sweaty day, with great sunset views. Bicycles are available for rent at the hotel. And the greatest bonus - it has the best restaurant in town.

    Stayed in July 2023

  • Reviewed: 10 July 2023

    8.0
    Great location
    • Leisure trip
    • Solo traveller
    • Couple Room with Lake View
    • Stayed 2 nights
    • Submitted via mobile

    The room was more basic then I was expecting given the price. But it was spotless.

    Lovely location next to the lagoon and with lots of nature on the site. The food was delicious and the staff were great.

    Stayed in July 2023

  • Reviewed: 20 June 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Budget Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Some guys of the personal arrests women. Like on employed who is name Dixton!

    The place

    Stayed in June 2023

  • Reviewed: 31 May 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Swimming pool needed some maintenance.

    A quirky hotel that we really enjoyed staying at, the swimming pool is in a fantastic location for sunset swims over the lagoon. The staff gave us a WiFi booster to put in the room as we were a little far away from the main router. The restaurant had a great system where you could order your food for a specific time which worked really well, good selection of beer and the room was large and clean. It feels more than a 2 star hotel.

    Stayed in May 2023

  • Reviewed: 20 May 2023

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Classic Double Room with Bath
    • Stayed 1 night
    • Submitted via mobile

    Staff was friendly and helpful No idea about food as we had meals from outside View was just awesome

    Stayed in April 2023

  • Reviewed: 10 May 2023

    8.0
    very nice lady manager
    • Leisure trip
    • Couple
    • Classic Double Room with Bath
    • Stayed 2 nights
    • Submitted via mobile

    pool and good restaurant

    Stayed in May 2023

  • Reviewed: 18 April 2023

    8.0
    best place to stay in Batticaloa! will definitely stay again if I come back to Batti
    • Business trip
    • Solo traveller
    • Couple Room with Lake View
    • Stayed 2 nights
    • Submitted via mobile

    I stayed in one of the little containers. they are cute and have a nice view of the lagoon, but it was unusually hot while I was there and the AC and fan weren’t quite up to keeping it cool.

    beautiful shady property on the lagoon. nice large and very clean pool. terrific value. I stayed here 4 years ago and was glad to be back.

    Stayed in April 2023

  • Reviewed: 24 March 2023

    8.0
    not bad
    • Business trip
    • Family with young children
    • Budget Double Room
    • Stayed 4 nights
    • Submitted via mobile

    easy Acess to the city

    close to the lagoon

    Stayed in March 2023

Showing 1 – 25

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