Hotel was superb. Food options were limited and substandard.

Stayed in May 2024

Excellent hotel, wonderful room, decor and ambiance very pleasing. Staff were very friendly and helpful. Dinner was superb and well presented, with recommend wine to match. Breakfasts were amazing, a good choice of the finest Sri Lankan favourites.

Stayed in April 2024

Food( Sri Lankan cousins)

Ambiance

Stayed in April 2024

Very nice place with amazing staff and service

Stayed in February 2024

N/A

Lovely Manor House type hotel and had a lot of character

Stayed in February 2024

NA

I love the hospitality of the staff, nihal gave us a very warm welcome and manick was there for all our needs. I would like to appreciate their efforts to make our stay very special.

Stayed in January 2024

The restaurants are made really nicely and make you feel like a king

The property was really nice. It’s very well built and it’s a heritage property. It has total of eight rooms and a very lavish restaurant.

Stayed in January 2024

Nothing

The palace is very quiet and cozy it feels like home. Well located, very nice view, and garden. The food is very pleasant, the chef is very talented he made the food experience very good. We booked half-board (breakfast and dinner). The staff were very friendly, literally everyone even the planters guy’s. Everyone is smiling.

Stayed in January 2024

Ambience, staff support, room comfort, food

Stayed in January 2024

Nothing

Wewtburry Nuwara Eliya offers a warm welcome with attentive staff, exquisite gourmet cuisine, and impeccable facilities. The well-maintained rooms boast spacious and pristine bathrooms with indulgent tubs, ensuring a luxurious stay. The personalized service goes above and beyond, as exemplified when our daughter fell ill; the staff's extra efforts to ensure her comfort were truly commendable. Conveniently situated near tea gardens and the hill club, the location enhances the overall experience. An evening highlight was a private Christmas movie screening in the cozy living space, adding a special touch to our memorable stay at Wewtburry Nuwara Eliya. A special thanks to Suraj, Nihal, and Gamini for their exceptional service at Wewtburry Nuwara Eliya. Their dedication enhanced our stay, making it truly memorable. We're grateful for their personalized care. Without a doubt, we'll enthusiastically recommend this place to others, thanks to the outstanding hospitality provided by the staff, creating a positive and lasting impression.

Stayed in December 2023

The staff were so friendly and helpful, we really enjoyed our time at the Westbury Palace

Stayed in January 2024

Upon arrival we were greeted by name and received a cup of tea with the check in process fast and efficient. Suraj and Gaming were always available to help with anything we needed, likewise Yaso was our butler who was always on hand to provide water, towels etc to our room. The food was incredible, something you would expect of a 5 star hotel in London. Pushparaj the chef at the Westbury put together a wonderful festive 4 course Christmas dinner in the dining room. The service was excellent! We missed breakfast as we wanted to lie in one morning & the staff brought the breakfast to our room (waffles, pancakes, eggs, fruit) similarly if we wanted to take the pastries away they would box them up for us.

Stayed in December 2023

Nothing.

Great Location and excellent food. To top it all, the staff is excellent and the service you get I simply outstanding

Stayed in November 2023

Bedroom a bit small pool a bit small and needed a bar

Eccentric English hotel style Narindran was wonderful smiley and ever present! Fantastic views Super friendly staff

Stayed in November 2023

Breakfast was excellent

Stayed in November 2023

Nothing!

Amazing place with great staff. It’s a magic place where we stopped for one night but we would recommend even more. The personal, all team is amazing and give us very good memories of our trip. The breakfast was the best one we had during our stay. I recommend this place to visit and experience the hospitality.

Stayed in June 2023

Simply awesome and amazing, stay and good. Pool and everything was perfect and superb…this is the best stay of mine. Staff and chefs are professionals. The Love and caring brilliant. Best in the business and Trust me this is the best place to stay in Nuwara Eliya. One of the best Outdoor heated pool in Nuwara Eliay. I rather doubt if any other place in Nuwara Eliya has something like this!

Stayed in June 2023

- Everthing was good.

We had a wonderful stay at The Westbury Palace. The place looks amazing with a beautiful garden and luxurious interior. It’s a peaceful place in a very convenient location and walking distance to town. Rooms very clean and comfortable. Staffs were kind, attentive and very helpful. Overall we had the best experience we have ever had at Nuwara Eliya. - Outdoor pool - Garden - SPA and Gymnasium facilities are outstanding

Stayed in June 2023

1. We had a wonderful stay at The Westbury Palace. The place looks amazing with a beautiful garden and luxurious interior. It’s a peaceful place in a very convenient location and walking distance to the city. Rooms were very clean and comfortable. The Staff were kind, attentive and very helpful. Overall we had the best experience we have ever had at Nuwara Eliya. The whole credit should goes the The Westbury Palace team for maintaining nearly a 170 years old building up to this standard. It's Wonderful indeed! Also, we all very much enjoyed the Out door heated pool which is hardly could find something in this nature in any other place around Nuwara Eiya. It's simply Amazing! Can't forget the their fully equipped gym and the SPA with Sauna which we experienced at and extra cost but very much worth the price! The staff also was very professional , flexible and helpful at all the times from the check in to the check out. It’s a magic place where we stopped for one night but we would recommend even more. The personal, all the team is amazing and gives us very good memories of our trip. The breakfast was the best one we had during our stay. I recommend this place to visit and experience the hospitality.

Stayed in May 2023

Very nice location and friendly staff

Stayed in September 2022

nothing to dislike

beautiful, unique, has a story behind it all.

Stayed in May 2022

Amazing place for a special moment in nuwara eliya we enjoyed a lot the place and especially the dinner with incredible chief and butler ! we recommend 1000%

Stayed in April 2022

My husband and I were here for 2 days, and both those days were the best time of our lives. Westbury's hospitality right from when we entered the property to literally the time we exited, was top notch! Manoj, Nalindran, Pushparajan, Benedict, Mathushan and so many others whose names I'm forgetting right now, serviced us with the highest regard. The reason why this place is so special to us is BECAUSE of the staff and their positive approach to every little requirement of ours. Food - Dont even get me started. We were feeling homesick and wanted to have some Indian food. The chef made dishes that were honestly better than most places we have had at, here in India! Italian, continental, french, pan asian, and of course, sri lankan.. name any cuisine, and they'll make it to perfection. Cleanliness and Hygiene - The place was extremely spick and span during our stay and the staff was wearing their masks at all times. Staff - One of the heartiest, warmest, and generous bunch of staff we have ever come across. They truly made us feel welcome throughout our stay. A small incident occurred 2 days after we had checked out of Westbury. I realized (only after they called us to inform us) that I had left my macbook back at their property. Mind you, at this point, we were almost 300kms away from Westbury. The manager Mr. Manoj was so kind enough to offer to help us. He sent one of his own staff members on a bus journey to us, immediately, and had it sent to us. I mean, what property does this? I have no words left for them.. All in all, this place is a MUST VISIT if you're in Nuwara Eliya or even Sri Lanka for that matter. All the very best guys, you are doing a fab job! keep it up!!

Stayed in February 2022

Breakfast was not good enough to be honest. Clearness could be improved. I guess that price is high for the quality. But still it’s a good place to stay

The hotel places in the quiet area but very near from city center. Bed and pillows were amazing!

Stayed in February 2024