Carpet on the floors, and felts it’s a bit old! Need renovations in rooms

Center of the places and airport, the car services with Fouad was great. Was the newest location and with our requiment as next day will travel home.

Stayed in April 2024

TV

Place and staff

Stayed in April 2024

The only thing I would say is that the hotel is a quite old now. This wasn't a problem in main areas and rooms and actually added to a to the chilled out vibe. However the pool and gym facilities were a bit dated.

The staff were fantastic, the food was really great and I the location was amazing. The whole place had a really lovely feel and it made our stay with the family really special.

Stayed in February 2024

Beautiful property. Great location. Helpful and friendly staff.

Stayed in January 2024

Deco and design is getting dated

Great location and service. The staff is very friendly and hospitable

Stayed in February 2024

All was good, except of the smelling in room. Based on the photographs provided, we expected to see parquet in the room. But the rooms had carpet, which, along with the smell, caused allergies. A little bit old hotel.

Service was good, clean place, it was very comfortable. Food and drinks was good. Location was in good place.

Stayed in February 2024

The hotel is a bit old 5star but it's ok

Good location for those like city centre. V good staff helping and smiling people. Good facilities. Nice comfortable room.

Stayed in December 2023

The rooms look a little old

The staff was friendly and helpful.

Stayed in December 2023

The bath room design and breakfast no much varieties

Location and helpful staff

Stayed in January 2024

room and breakfast

exactly what yo would expect from a 5 star hotel. Room and breakfast was standard, but everything else 5 star

Stayed in December 2023

No late check out. Need to book a full night for a stay up to 17h

Proximity to main attractions and train station

Stayed in December 2023

The hotel is a bit old

Great location, great service

Stayed in December 2023

The hotel could do with a few upgrades

The Location and Friendliness of all the Staff in the Hotel - From Checking In with Rania to the Lounge staff with Siddik Yahya and Ossauma they were fantastic. Special mention to Rida who is simply amazing and extremely helpful for everything and Mona always smiling at breakfast/lunch. The Hotel has a dated interior which provides character. However the warmth of all staff is first class. Thanks also to Sukana and Khalid in the Moroccan restaurant for several fun evenings

Stayed in December 2023

No shaving mirror in the bathroom

Location

Stayed in December 2023

Even though the hotel is old still considered 5 star hotel. The staff is cooperative and helpful.High security in the hotel .The facilities are good.The room is clean and comfortable. The location is good for those interested in old city .

Stayed in November 2023

Having the toilet away from the bathroom 🤗

Location , clean, staff

Stayed in November 2023

nothing

The staff were extremely friendly and helpful. The location is good and inside the hotel -the decoration- looks very good.

Stayed in October 2023

The hotel is getting very old and should be renovated Bad smell in bathroom and toilets

Iman at the front desk was exceptional and very professional . Executive lounge team as well , they amazed me with their professionalism

Stayed in September 2023

They were roaches on the bathroom

Liked all the professionalism

Stayed in August 2023

The furniture and the carpet in the rooms seem a bit outdated. The mini bar is equipped with an automatic charging system once you take out an item - this could be especially challenging when travelling with kids. This might be only a coincidence, but on our arrival, a very high amount of 1000 USD was blocked from my credit card for any possible extras based on a 4 nights and 2 rooms stay. The person at the reception neither explained this verbally clearly enough nor provided a copy of the transaction bill. After a short discussion the next day, the amount was released.

We liked the hotel overall very much: This is a truly 5-star hotel with many amenities, a great central location between the old and the new city, friendly staff and great entertainment as well. We were upgraded to a spacious suite with a magnificent view of the old town and the Hassan-II mosque. The room had very comfortable beds, a large bathroom and a separate toilet. The air conditioning was working perfectly. Even though the Hotel is centrally located between two main streets, the windows were isolating noise from outside very good. The blackout curtains were perfectly shading the room to be dark for a good sleep. The breakfast was of a very high quality and offering lots of choices. The breakfast staff was extremely helpful and friendly. One of the highlights is the picturesque pool located under palms within a small lush garden, surrounded by comfortable sunbeds and a terrace restaurant. It is worth to mention that the pool is heated and offers a perfect temperature for a swim. The hotel offers a free-of-charge car parking area which was a great plus for us arriving with a rented car. The hotel offers several dining options. We liked especially the middle eastern restaurant which is decorated like a tent. This venue offered excellent live Arabic musicians and singers which were of a fantastic professional level. In other places, you have to pay hundreds of dollars so see such quality entertainment!

Stayed in September 2023

The staff super friendly and helpful.

Stayed in August 2023

Shower malfunctioned all the time switching from cold to hot randomly, almost burning me the first time. Rooms are a little dated and should be remodeled for a more modern feel. Breakfast was made to belief to be included, but I got presented with a 60 euro bill for breakfast for two.

Rooms were very spacious. Pool area was beautifully decorated which made it vert tropic.

Stayed in August 2023

Nothing, all good

Very helpful staff and great location. Good Moroccan restaurant & food in general. I stayed in Junior and executive suite which were clean and comfortable rooms.

Stayed in August 2023

service by the poolside could have been a bit faster

Good spread at breakfast Prompt service by the team

Stayed in July 2023