Nothing

Free of charge upgrade to bigger room, great location, good facilities, great breakfast and friendly reception

Stayed in April 2024

Breakfast was great and staff was great. Room was beautiful and authentic. Great shower

Stayed in April 2024

The towels we got had small stains on it.

Puerta Azul has private underground parking. However, it can be a bit challenging if you were driving an SUV. Staffs were very helpful. Breakfast was nice and cozy. Walking to the Medina takes only about 10 minutes, and we felt safe walking at night returning from dinner.

Stayed in April 2024

Nothing

Friendly staff, on-site parking, very spacious room and the most amazing breakfast!

Stayed in April 2024

Everything was great, except a rooster during the night haha. But not a problem of the Riad I guess!

We loved the room. So clean and well decorated. Breakfast was very nice.

Stayed in March 2024

Nothing! It was all fantastic!

It was so close to the Medina, but perfect for travelers with a car. The place was so ornate we just loved it. Very comfortable beds and helpful staff.

Stayed in February 2024

The receptionist Mouad is super kind and helpful, willing to help us any way he could. He also managed to accommodate us in a bedroom that fit our expectations according to the room we had booked. A good thing about Puerta Azul is that you can be dropped off by car the door of the Riad, since it's not inside the Medina (most of the places will need you to climb many stairs to get to it). There's also an elevator inside, which is not always the case in many Riads. The breakfast is okay. The room was cold but comfortable, with hot water shower. We paid 10 euros to have our clothes cleaned, which we felt was fair. At first we were a bit cautious about the location, since we went during Ramadan and it was pretty empty at night - but after a bit we started to understand it more and had a great time in Chefchaouen.

Stayed in March 2024

Room very cold

Location, breakfast and room size

Stayed in March 2024

Nothing to complain about.

It is almost the end of our two weeks trip in Morocco, and it is the best hotel we have stayed in. Actually, the first one that delivers all the promises. Rich and thoughtful decoration. Big rooms are very well equipped: safe, electric kettle, hairdrier, fridge. Everything works, nothing leaks, beds and pillows are comfortable, blinds on the windows, good shower with hot water (not always the case in Morocco), and outlets next to the beds. You appreciate all those details after weeks of travel. Tasty traditional breakfast. Very friendly stuff. We got free upgrade of the room just because they had a better room available. There is a parking under the hotel, on the street at the entrance and a fenced parking 50 m away. A short but steep walk to Medina.

Stayed in March 2024

Nothing we did not like.

They made us feel at home and like in a fairy tale in blue! If we could, we would give this place 10 stars. The friendly help was always there. Great people, great location and great food. Anytime again!

Stayed in February 2024

It’s large and clear and the service is great

Stayed in December 2023

The bed in the room is a little small and hard, the bathroom has no shower gel, slippers and toothbrushes are not provided

The staff were very helpful and helped us plan our tour. The room was very good, beyond expectation, and breakfast was plentiful.

Stayed in January 2024

The hot water in the bathroom was only warm.

The staff were wonderful, friendly and very helpful. Breakfast was fabulous, fresh and plentiful.

Stayed in January 2024

It is not in the medina but very close to it.

Nice hotel with a dedicated parking

Stayed in January 2024

Family oriented. Breakfast was very nice. Staff were very polite

Stayed in December 2023

Location was excellent. Nice breakfast and warm helpful service with a smile. They gave us a choice between which two rooms we would like to have. Car park was great.

Stayed in December 2023

The staff was really friendly and made us feel like we are at home. The beds were super comfortable and the room was clean. They had a nice big breakfast.

Stayed in November 2023

The rooms are very clean, comfortable and quiet. The property’s location is great - it’s only about a ten minute walk to one of the gates to the Medina, which was so convenient. The staff is wonderful - very helpful and friendly. And lastly, the breakfast was delicious!

Stayed in November 2023

Chefchaouen was of course too close to visit on foot but it was a very uphill drive to get there. You will of course tell me that the hotel is not to blame for this. Correctly. So I'm just mentioning it.

Clean and comfortable rooms, there was an elevator, very kind staff (they even asked us how we would like our breakfast - for example eggs are cooked in different ways). The lovely Chefchaouen is just a few minutes walk away. There was ample parking in front of the riad.

Stayed in November 2023

Nothing! It's easy to like this property.

The hosts were AMAZING! Aziz went out of his way to help us and made us feel very welcomed. They even gave us a free upgrade to celebrate our anniversary. We really enjoyed our stay there. They were so kind and accommodating. The hotel is a short walk away from the main Medina and tourist sites. We enjoyed being in a more "local" neighborhood and did not find the navigation to be difficult at all. The hotel is well decorated with the very blue theme of Chefchaouen. We enjoyed the vibe at the hotel, it was very authentic. Definitely a charming place. The welcoming tea was a delight too. Also, in addition to our stay, I ran into some difficulty during my stay in Chefchaouen and my passport was misplaced. Aziz went above and beyond to help me and communicated as soon as he found out. I was very grateful for his support and would have been lost without him! Thank you so much-- we will never forget your kindness.

Stayed in November 2023

Good breakfast, polite staff, parking.

Stayed in November 2023

Super kind staff. Very helpful. I liked the location outside Medina as the whole city is a hill. Beautiful city.

Stayed in November 2023

The room was quite dark and while the ceiling lampshade was beautiful, it might be better to have clearer ones.

An excellent choice if you have a vehicle. It’s easy to find and there is underground parking with an easy slope for motorcycles and CCTV. It’s a 10 -15 minute walk to the main Kasbah and square. We were given a choice of rooms - great service - and only took the smaller one because it was easier to get our motorcycle stuff there. Our room looked inwards to a central space so there was not a lot of natural light though there was an outside seating space. There is a lift and the rooms have fridges. The shower was excellent. The bed was comfortable for us, though like all Moroccan beds, quite hard.

Stayed in October 2023

The room with the balcony is on the street so it is loud. The room without the balcony should have aired the room more.

The breakfast was amazing. The location is walking distance from the town. There is a secured parking. The staff is very friendly. We got to choose our room.

Stayed in October 2023