The food was good, and being in the town centre made the hotel convenient and easy to access.

Stayed in April 2024

Friendly staff and nice views

Stayed in February 2024

super friendly staff - not just one person, but everyone there. from the servers to the reception to each of the doormen. i loved it & recommend others to come. super clear facilities, great interior decor, looked very luxury, amazing views of the cityscape and hills from each window, great views from restarant, great ambiance & food choice of restaurant, could not have asked for better. also the staff went out of their way to get me on some tours to check out the lemurs. super loved it

Stayed in November 2023

in the standard double room the shower flooded the whole bathroom due to the lack of curtain or other splash guard

cleanness, bed, room design, location, good water pressure (which is rare in Madagascar)

Stayed in November 2023

So why only an 8 on Booking.com. Well 2 reasons one was that the wi-fi in the room was pretty useless although it was fine in the hotel reception areas but not ideal when you are trying to work. The other thing was the polyester/cotton sheets which were cheap and scratchy to the skin. A hotel of this standard can surely run to 100% cotton sheets. Maybe I am getting too fussy but a good night's sleep is a thing for me!

The outstanding feature of this boutique hotel is the customer service. Despite them struggling with my rudimentary French and me struggling with their English nothing was too much trouble. The manager kindly upgraded my room at no extra cost after some very minor confusion at check-in. Every day they provided me with fresh milk for my morning tea at no charge and they even changed some money for me on a Sunday when the banks were closed. The room was very nice. All white and minimalist design. Very hot water and good water pressure and nice thick towels. Air con was quiet and efficient. I ate a couple of very passable meals in the restaurant which was not expensive. The terraces were comfortable and cleaning was to a good standard.

Stayed in November 2023

Nothing

I love the staff, all of them are hard-working, good people.

Stayed in October 2023

Very very loud on the first floor facing the street. It’s on a big hill so the cars really have to accelerate. Ear plugs are a must or sleeping will be tough. Didn’t love how the lunch buffet was out for hours on end. The flies on the seafood salad weren’t exceptionally appetizing.

The staff was amazing. When my airline company suddenly pushed my flight by 11hrs they helped me contact the airline company and also allowed me late check out. Clean, comfortable room. Comfy bed and pillows. Lovely bathroom.

Stayed in October 2023

This hotel is wonderful for the comfort and luxury offered at the price point. Room is spacious with large bath and shower, AC, and the hotel is in a quiet location of the center. It is next door to Le Petit Verdot for a wonderful meal with amazing lunch value menu du jour and nearby a great ice cream shop. Staff is professional and courteous. I would stay here anytime.

Stayed in July 2023

I would maybe exchange the pillows. :) But still it was 10/10 experience for me.

The location of the hotel is perfect - halfway between Upper City and Lower City. Walkable distances. The staff is super friendly, professional and polite. Very, very nice. The restaurant is really good. I had 2 dinners there and both were delicious and reasonably priced. The restaurant got busy on Friday evening but that is no surprise to me. The terrace on the entrance floor and the roof terrace are just fantastic. You can have a drink and enjoy wonderful panorama of the city. The internet connection is fast and reliable both in the room and in the common areas.

Stayed in June 2023

Room a little too tight.

The view from the terrace.

Stayed in May 2023

perfect hotel in Tana -- walk up to Queen's Palace 🤗

Stayed in February 2023

very comfortable room, good restaurant, helpful friendly staff, great location

Stayed in January 2023

clean,well located,friendly staff

Stayed in January 2023

Wifi reception non existent in my room which made it very difficult working in my room . Wifi in public area also not so great so in the end went down to Hotel Corbyn to get better wifi. Staff not that knowledgeable with where to eat nearby . Did not recommend Le petit Verdot nearby . Someone else told me about it and zi ended up going twice !

Food great , interiors lovely , location good

Stayed in November 2022

No wifi connection in the room.

Comfortable and clean hotel with friendly and helpful staff that speak English. The location is great and the views of the city is amazing, especially from the rooftop bar.

Stayed in November 2022

nothing.

The staff make this place really special. Very attentive, very friendly, very welcoming, very helpful. The property is in a very convenient and central part of town!

Stayed in September 2022

size of room, there was no shower curtain

location, bar and restaurant, view from room etc

Stayed in October 2022

The bed was very comfortable and we felt very safe in the property. The rooftop terrace is great for an evening drink with panoramic views.

Stayed in September 2022

I did laundry twice there as I was there on long business stay, laundry items were the same but the second time I had an extra pair of pants and shirt, not sure how that added and extra 30k Ariary to my bill compared to the first time.

Location was nice, close to Irish Bar Tana and also Soho. Room is clean and staff are friendly.

Stayed in September 2022

breakfast not included, simple and quite expensive

clean good location helpful staff beautiful view of Tana good restaurant

Stayed in September 2022

I wish the hotel had a small gym. And because they have that nice terrace with the nice view, they often host large gatherings on weekend evenings and it can get pretty loud for guests upstairs

The Hotel Grand Urban is an oasis in Tana. I always enjoy my time there. The staff is friendly and helpful, and the facilities are great. I also love the food. The location is also good, close to the king's palace and other places of interest.

Stayed in September 2022

The only problem was, that MasterCards were not acctepted. It’s problematic.

Friendly and helpful staff.

Stayed in August 2022

only one bank pos which used to for international visa card

Good menu clean rooms efficient delivery at kitchen

Stayed in June 2022

Payment per Mastercard is not possible. Creating a burden for the customer.

Stayed in May 2022