Amar street 2, Sukhbaatar district, 8th khoroo, Ulaanbaatar, Mongolia, Sukhbaatar, 212513 Ulaanbaatar, Mongolia
#14 of 53 hotels in Ulaanbaatar
Guests' ChoiceBased on 213 hotel reviews
8.2Cleanliness
8.4
Comfort
8.4
Location
9.5
Facilities
7.9
Staff
8.5
Value for money
8.2
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 October 2023
David
United StatesThe staff was unbelievably disrespectful. The rooms are very small and not fully clean. The female staff at the reception was abusive and disrespectful and told me not to come back to Mongolia. Should be fired. Can’t believe that I got talked to like that. They didn’t even charge me for the room I had to go downstairs and ASK to pay. Just irresponsible and disappointing.
Location is center and they lowered price because it’s off season
Stayed in October 2023
Reviewed: 4 October 2023
Nilza
BrazilLocation is excellent ! Very close to Sukhbaatar Square, to National History Museum and Chinggis Khan Museum. The room was comfortable and very clean, staff was very kind.
Stayed in September 2023
Reviewed: 1 October 2023
Angran
ChinaLocation
Stayed in September 2023
Reviewed: 22 September 2023
Jeffery
United StatesReally nice room and exceptional staff. I would stay there again!
Stayed in September 2023
Reviewed: 10 September 2023
Yui
JapanThe room is smelly. The smell of fermented food left in the room filled the air, making me feel sick and throwing up all night. There was no hair dryer, and although there were two people staying there, there was only one amenity. The room is also small and not clean.
The location is very good. You can walk to many of the restaurants listed in the guidebook, and there are convenience stores nearby so you won't have any trouble finding something to eat. It's also safe.
Stayed in September 2023
Reviewed: 5 September 2023
Boon
SingaporeEverything is fine
Breakfast is good, location is excellent
Stayed in September 2023
Reviewed: 4 September 2023
Fuchsia_72
VietnamNo soap in the bathroom (apparently this is hotel policy), no TV in the lounge area, TV in the bedroom wasn't working, bed was quite hard, a foldaway bed was propped up against the wall right outside our room door, dirty pillowcase on the bed. We attempted to tell the receptionist upon departure of the issues with the room. She was very dismissive of us. I wouldn't recommend this hotel and certainly would not stay here again. It doesn't offer value for money..
Soundproofing, black out curtains, central location, air conditioning.
Stayed in September 2023
Reviewed: 3 September 2023
Jamie
United KingdomThe rooms are slightly too small to spend long periods of time in, but this wont be a problem if you are going out and exploring the city during the day.
We really appreciated the instant hot water, comfortable bed, good air-conditioning, and useful mini-fridge in the room. The ensuite was a good size, with a large walk-in shower. Staff were friendly and spoke perfect English, and they were happy to store our luggage for us when we arrived early in the morning before check-in. Breakfast was varied and had something for everyone. Overall, the hotel is a fantastic base to build around for a Mongolian holiday, and is well-known by the tour operators and guides for pick-up/drop off. We stayed for a couple of nights at the start of our trip to acclimatize before our tour, and then again for two nights after the tour was over to enjoy a proper bed and facilities after 12 days of camping. Would happily stay again.
Stayed in July 2023
Reviewed: 31 August 2023
Emily
AustraliaNo hot water on 2 nights of our stay. Beds weren't very comfortable. Stained carpets, quite outdated.
Good location. Lovely English speaking staff.
Stayed in June 2023
Reviewed: 26 August 2023
Elizabeth
United StatesFantastic location, friendly staff. The hotel is downtown which is great for walking. The hotel bed was comfortable (softer than most Mongolian beds), the room small but everything you need. Good water pressure in the shower. I left too early for breakfast but they arranged for a sandwich for me to take with me. Very good value for money compared to nearby hotels. Would stay here again.
Stayed in August 2023
Reviewed: 23 July 2023
Omri
IsraelBreakfast could be a bit better.
Great location! good value for money, very helpful staff.
Stayed in July 2023
Reviewed: 21 July 2023
Vyacheslav
ChinaCarpet in the room should be refreshed. Management is not attentive to details. The TV was not working in the room, there was no light bulb in the floor lamp, there was no battery in the floor scales, the "tropical rain" shower was broken. The breakfast room is a bit cramped. Food is replenished late. The price is a little too high, taking into account all these disadvantages
Location, breakfast, helpful and friendly staff.
Stayed in July 2023
Reviewed: 18 July 2023
Paul
AustraliaLocafion of Hotel 9 in central UB is excellent for sight seeing. Attached Mongolian restaurant was good. Staff were very helpful. Rooms were clean and generally the hotel is fresh.
Stayed in July 2023
Reviewed: 5 July 2023
Ingrid
United StatesNo internet Dirty room with no soaps Staff has limited English
Location
Stayed in June 2023
Reviewed: 2 July 2023
Sarah
United StatesClean comfortable rooms with A/C and a nice bathroom. Breakfast had a good variety to choose from and staff were very helpful.
Stayed in June 2023
Reviewed: 8 May 2023
Baljmaa
MongoliaStaff. They always lie.
Stayed in May 2023
Reviewed: 6 April 2023
Brian
United StatesNot much selection for the included breakfast and little variation day-to-day. Traffic in UB is terrible, and some taxis didn't want to use the street in front of the hotel, saying during rush hours it would take 2 hours to get out.
Located near the city-center and just a block north of Sukbaatar square. Hotel is atop a Mongolian restaurant and several restaurants are nearby. Ditto access to some excellent museums. Good sized room if a bit tired.
Stayed in March 2023
Reviewed: 30 December 2022
Ariana
Hong Kong1. This hotel is quite old. You can tell it from the furniture, carpets. The carpet in my room was very dirty. I would recommend them to change it. 2. The food quality at breakfasts was so so. No proper bread, no toaster.
1. Located in the city center. 2. The front desk managers are polite and helpful.
Stayed in December 2022
Reviewed: 20 November 2022
David
CyprusNothing.
Great position for the center of the city .good breakfast and very good bars and restaurants with this hotel. Reception staff were very friendly and helpfull Rooms very comfortable and clean. Would definatly stay here again.
Stayed in November 2022
Reviewed: 5 October 2022
Amowho
SwitzerlandLocation, friendly and efficient staff, proper facilities. Everything went smoothly and helped manage my tasks during this short stay in Ulaanbaatar. THANK YOU!
Stayed in October 2022
Reviewed: 4 October 2022
Hoseong
South Korealess clean and old towels, carpet, etc
location
Stayed in October 2022
Reviewed: 30 September 2022
Doug
United StatesNice easy hotel in central Ulaanbaatar. Perfect. Would stay again!
Stayed in July 2022
Reviewed: 31 July 2022
Tamara
RussiaVery soft blankets and pillows
Stayed in July 2022
Reviewed: 22 July 2022
Jia
Singaporerooms were clean and comfortable , great location, breakfast was decent. fuss free!
Stayed in July 2022
Clayton, USA
Bad Homburg vor der Höhe, Germany
Camberley, UK
Katschberghöhe, Austria
Neos Marmaras, Greece
Primavera do Leste, Brazil
Berlin, Germany
Sale Marasino, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content