Galaxy Macau™, Estrada da Baía da Nossa Senhora da Esperança, s/n, COTAI, Cotai, Macau, Macao
#27 of 67 hotels in Macau
Guests' ChoiceBased on 100 hotel reviews
8.5Cleanliness
9.0
Comfort
9.0
Location
8.7
Facilities
8.7
Staff
8.8
Value for money
8.2
Free WiFi
9.1
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End of dialog contentReviewed: 13 May 2024
Johnson
AustraliaThe only thing I can comment for improvement is the provision of drinking water fountains inside the Grand Resort Deck if not the hotel pool area. Access to potable water should be readily available. It is not only an inconvenience to the us as the guests but it should not be a luxury item to be charged at great expense. Free water bottles are provided in the hotel rooms, why not at the pool area as well where it is most needed?
We had a Premier Room booked for three days through Booking.com and for some reason could not book for the fourth day in the same room. We ended up booking the fourth day in a Standard Room with Trip.com. When we arrived, they upgraded our fourth day so that we may stay in the same room for the four days. The Premier Room was spacious and well designed with a modern feel. Just perfect for the two of us and our 2yo child. It looked over the resort deck and my child was very engaged in the view. Room service is amazing. They folded some of our clothing that had been strewn around and provided additional baggage horses so that our luggage can be accessed off the ground. Our child was provided with a care package. They hung our wet swim gear on the hanging line in the bathroom for us and provided cable management straps for all our personal electronic wiring.
Stayed in May 2024
Reviewed: 1 May 2024
Allison
Hong KongNothing
Excellent facilities, great pool area, rooms were large and clean. Staff were helpful.
Stayed in April 2024
Reviewed: 16 April 2024
Harry
AustraliaLocation was perfect and amazing spaces for kids to play around.
Stayed in April 2024
Reviewed: 5 April 2024
Rajesh
Singapore- Like other reviews point out, check-in process must be managed better. We waited an hour for our turn to come up. Requested for an upgrade which took another hour to process and 2-3hr to get rooms. - English speaking staff to be added that will help international tourists
- Very well maintained, royal, great facilities, casino right at ground floor - Access to water park (shared by Galaxy, JW, Ritz and Banyan) which is great for kids and adults alike - Friendly staff and the wide spread in buffet (for vegetarians, they were happy to prepare some that we requested)
Stayed in April 2024
Reviewed: 1 April 2024
Sungwook
Hong KongNothing.
Very comfortable, professional receptionist, clean, quiet.
Stayed in April 2024
Reviewed: 14 March 2024
Ahmad
KuwaitCheck in took long time and the reception guy made it longer buy checking my bank card thinking the card is fake or stolen !! Not a good behaviour at all.
Huge comfortable room , great location in Galaxy
Stayed in January 2024
Reviewed: 29 February 2024
Soulisse
Hong KongToo many people
The room
Stayed in February 2024
Reviewed: 4 February 2024
Tsengel
MongoliaNothing, everything was exceptional gooood
Everything was perfect
Stayed in February 2024
Reviewed: 1 February 2024
Susi
NetherlandsRoom was very clean and wel taken care of. Staff really polite and always ready to help. Breakfast was supurb with al lot of choice.
Stayed in February 2024
Reviewed: 27 December 2023
Braden
SingaporeLocation, Cleanliness, Room, Facilities
Stayed in December 2023
Reviewed: 23 December 2023
Papidchaya
ThailandShopping mall they only bandname
Location
Stayed in December 2023
Reviewed: 1 December 2023
Mei
Hong KongNope
The service is exceptional. Before checking in, the staff sent e-mail to greet me and thank me. And she asked what I had special occasion this time. She was very kind to arrange a birthday cake on my birthday. My room was upgraded to garden view. The room is huge & clean. The staff are helpful & very friendly.
Stayed in November 2023
Reviewed: 2 November 2023
Hoi
Hong KongGrand Resorr Deck was a nice experience
Stayed in October 2023
Reviewed: 19 October 2023
Chi
United KingdomCheck in took a longer time than expected and one of the two rooms was not ready at check in. Also, I did not receive a call when it was ready.
Breakfast was great. Good selection. The pool and grand resort deck was great.
Stayed in October 2023
Reviewed: 29 August 2023
Hoi
United Kingdomno
room is clean, location is good
Stayed in August 2023
Reviewed: 18 August 2023
Yun
New ZealandWe appreciated the warm welcome by Ms Igna very much, n the hospitality of all staff. Being a Bonboy platinum elite member, my room was upgraded, again with much appreciation. We had a very memorable stay to celebrate our anniversary.
Stayed in July 2023
Reviewed: 27 July 2023
Emily
United KingdomNothingggg
The pool resort and super clean spacious rooms
Stayed in June 2023
Reviewed: 19 July 2023
Juan
Philippinesna
worth it
Stayed in July 2023
Reviewed: 15 July 2023
Gemma
United KingdomCheck-in took approx. 1 hour as the queue was so long! This was consistently seen throughout my stay. The staff didnt realise I had 2 rooms on my booking as she only checked my name and when I realised she gave us 4 keys for the same room, the check-in for the other room took another 15mins.
I had a really nice view of the Galaxy resort which was an amazing view at night. Love the room and the bathroom! The best was very comfy. Everything was so clean and was so surprised to find the room is checked on twice a day. The housekeeping staff are sooo lovely! They are so kind and friendly. They provide day and night housekeeping and they are so considerate as they place towels underneath your belongings and put out your slippers, it was a nice surprise coming back to the room to find this.
Stayed in May 2023
Reviewed: 18 June 2023
Kwok
Hong KongNo
Good services and environment
Stayed in April 2023
Reviewed: 26 May 2023
Li
Hong Kongthe water park
Stayed in May 2023
Reviewed: 21 May 2023
Catriona
Hong KongLong question for check in/out. It would be helpful if there were more staff on the front desks during 3pm/11am
swimming pool, friendly staff
Stayed in May 2023
Reviewed: 14 May 2023
Irene
Hong KongTo move the toilet TV a bit sideway so not to obstruct the view when you use mirror.
The room is spacious and well designed. The facilities are good. Two-way wardrobe, toilet in bathroom, bedhead sockets and electrical curtain. The bar is nice with coffee machine.
Stayed in May 2023
Reviewed: 14 May 2023
Soyeon
South Koreanothing nearby, specially at night time (dont even have 7 eleven)
spacious bedroom, friendly staff, and pool
Stayed in May 2023
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