Incredible staff and extremely welcoming. Truly a luxury experience. Sands lived up to its namesake. I will definitely return in the future.

Stayed in April 2024

The pillow

The shuttle bus services

Stayed in March 2024

It is a magnificent hotel, I was in #1927 with excellent views, all the comforts and magnificent attention from all the staff and I would highlight the wonderful attention of Sonia and Dean. I will return and recommend it.

It is a magnificent hotel, I was in #1927 with excellent views, all the comforts and magnificent attention from all the staff and I would highlight the wonderful attention of Sonia and Dean. I will return and recommend it.

Stayed in March 2024

Rooms are getting dated

Spacious room. Clean and tidy

Stayed in February 2024

We arrived around noon, a bit earlier than check in time, they tried to find a room for us in a short while and actually it was also upgraded to a harbor view room. They also sent us a snack pack, a fruit dish and a souvenir bear which my daughter really loved. During our stay, all the staff that we met are very friendly and helpful, the shuttle bus also makes traveling convenient. The hotel is very close to the fishman’s harbour, and the Guia lighthouse as well. I will recommend the hotel to other visitors to Macau.

Stayed in January 2024

Nil

Friendly staff who went out of their way to make our stay an enjoyable one. Hotel room is huge and has nice amenities

Stayed in December 2023

Restaurant choice - most of the restaurants open at 12pm and we struggled to find restaurant for breakfast.

Excellent service, spacious room, and we are so impressed with the free room upgrade. Enjoy the Jacuzzi bath in room and stunning view. Overall it was an enjoyable stay. Would come back again.

Stayed in December 2023

Location is not close to the city centre Need 15 minutes walk

Big and cosy room. Quiet environment and next to the Fisherman Wharf where good food is available.

Stayed in December 2023

The casino was not very good

The staff was exceptionally courteous

Stayed in October 2023

Casino was small and less options to play

The courtesy of the staff

Stayed in October 2023

Not many eateries in the hotel.

1. Big guest room with living room. 2. Many shuttle buses with very convenient routes.

Stayed in September 2023

No late bar facilities

High quality room

Stayed in September 2023

It’s a bit far from the main shopping district. Need to check the bus stop so that it will be convenient to move around.

The room is very spacious and love the amenities. The staffs are all very polite to us.

Stayed in February 2023

Not many casual dining options compare to other similar hotels

Staffs are very professional and nice! The beds are so comfortable, both myself and my kids love the beds so much!

Stayed in January 2023

We were so pleased that Aileen from FO recommended for us to have the breakfast delivered in the room instead of going down to the restaurant. The choices were great.

Stayed in April 2022

pool is just regular

i love the jacuzzi inside the room.. everything is massive from living room, dining, bedroom, shower and bidet toilet. i love it😍

Stayed in May 2021

Nothing

Everything

Stayed in May 2021

Nothing

Eveything

Stayed in May 2021

The swimming pool was shut (no warning on the app). The gym is in another building - not convenient so we didn't use it. The price was steep for the location (next to the ferry terminal but not near the airport, although the airport is only 15/20 minutes taxi ride). Also the 15% tax was not clearly mentioned in the price which made it much more expensive than expected.

The bedroom/lounge facilities were all very good, spacious and well appointed with a good view, bathroom very good, particularly the jacuzzi bath. Staff were all very attentive. The reception and cleaning staff were all excellent. The location is okay for the northern part of Macau if you want a 30 minute walk into the touristy areas near the St Paul's ruins.

Stayed in December 2023

The management. Front Desk. Housekeeping staff Me and my husband is celebrating our Gender reveal Party and we are only inviting our family and closest friends. When we came to our room, it smells cigarette. I am pregnant and my husband’s aunt have a 1 month old baby. We are total 4 including the baby. So, we call the housekeeping to clean the room. When the Chinese lady come into our room, she saw us designing the room with the balloons and she told us a lot of words that we don’t understand. Afterwards, the front desk immediately call us about the party and the decorations and the fee. ( YES I AM NOT THAT STUPID NOT TO KNOW THE FEES ) Some of our family arrived in the hotel around 5PM just to eat dinner and celebrate with us. ( total of 7 ) and around 8PM they went home together with my husband’s aunt and the baby. 10PM my brother and our closest friends ( to be exact they are total 6 ) are in the room and the front desk officers TOGETHER WITH THE GUARDS KNOCK ON OUR ROOM INFORMING US THEY WILL CHARGE US ABOUT THE VISITORS. THE VISITORS MUST BE GONE BEFORE 12. AND GUESS WHAT WHEN THEY KNOCK AGAIN TO OUR DOOR THE MANAGEMENT BRING 2 GUARDS? THAT IS HILARIOUS! WHAT DO YOU THINK WE WERE DOING? HAVE YOU HEARD ANY COMPLAINS OR NOISE ON THE OTHER ROOM? I BET YOU DON’T. BECAUSE WE WERE JUST HAVING SOME CONVERSATION AND YOU CANNOT HERE ANY MUSIC OR LOUD NOISES THAT TIME? REMEMBER, I AM PREGNANT AND I DON’T WANT TO HEAR LOUD NOISES WE JUST WANTED TO CELEBRATE MY BABY’S GENDER. WHEN WE CHECK OUT YOU SAW THE ROOM THAT IT WAS CLEAN. ( NO DAMAGES, NO BALLOONS, THE TRASHES ARE ALL ORGANIZED) I WANT TO HAVE SOME CONVERSATION WITH THAT MANAGER BUT IT SUCH A WASTE OF TIME. NOT WORTH MY ENERGY TO ARGUE BECAUSE I AM PREGNANT. I HEARD A LOT OF STORIES THAT SOME OF YOUR GUEST WHO CHECK IN ON YOUR HOTEL, THEY ENJOY DRINKING, PARTYING, LOUD NOISES AND YET YOU STILL ALLOW THAT KIND OF PARTY?

none

Stayed in August 2021

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in January 2024