All was great.

The hotel exceeded our expectations. The location is excellent, within walking distance of the ADO bus station, the central plaza, the beach and many restaurants/shops. The staff were extremely friendly; most don't speak English but were very willing to engage with our Spanglish! The breakfast was very good with a variety of choices daily. We had a room on the 4th floor which overlooked the pool as well as the mountains and forest. It was great fun watching the birds at dawn and dusk. We really appreciated the A/C, the hot water for showers and the refrigerator. It was a great stay and we hope to return.

Stayed in February 2024

My only very minor complaint is that the AC blows onto the bed at night.

Hotel was very clean and comfortable. Staff were very friendly and helpful. Complementary breakfast was very nice, with fruit, juice, coffee or tea, toasted bread, and options for eggs prepared different ways along with chilaquiles or other. The pool was clean. Location was close to zócalo Crucecita but far enough away to avoid any noise.

Stayed in May 2024

Breakfast was good. Pool was clean and refreshing. Beds were comfortable. Air conditioning worked great.

Stayed in April 2024

Would be great to have a fridge in the room.

Tidy, ample space, and a great breakfast!

Stayed in March 2024

Could use a small fridge in the room

Great location and pool

Stayed in March 2024

N/a

Everything ! Breakfast , pool , staff ....

Stayed in March 2024

It would have been nice to have a bottle of water in the room and a place to re-fill it.

Nice outdoor area with pool and shady sitting space. Quiet location with a convenient food store across the street. Very comfortable mattress. Friendly staff.

Stayed in March 2024

The showers never got very warm. It wasn't a terrible thing though.

The location is excellent for walking around the town of La Cruciceta. Staff were excellent and the room was bright and clean. The pool was also nice to come back to after a hot day.

Stayed in March 2024

The fact that they charge extra if you use a credit card

The breakfast was excellent and included in the price.

Stayed in February 2024

Asked to have a room with a view of the pool , as I have stayed there before, but did not get .

Location and the pool , and breakfast !

Stayed in February 2024

No elevator and if you’re on the 4th floor it is quite a walk with suitcases Pool did not get much Sun so it is a little chilly but great to cool off in during hot afternoon

Very clean, lovely staff, within a 10 minute walk to the centre of town, close to restaurants, convenience stores, good breakfast, 15 yr old hotel cat “Jack”

Stayed in February 2024

Not a criticism, but maybe a more expanded menu.

Location is perfect,

Stayed in February 2024

breakfast was great & the staff are super friendly

Stayed in January 2024

Weekend guest noise.

Staff were great. Location was very good.

Stayed in February 2024

Good wifi in the lobby and by the pool but quite weak in our room.

Great location and friendly staff. There is great care taken with the hotel - it is very clean and there are so many beautiful plants around the property and the pool area is like a little oasis. Breakfast was great, too. A/c worked great.

Stayed in February 2024

All was good

Great location in Crucecita. Close to restaurants and shopping. A quick taxi to the beaches. Very clean and comfortable hotel. Nice pool area. Staff were all very friendly and helpful. The breakfast was great and varied day to day with multiple options.

Stayed in January 2024

Nothing

Location, staff and overall feel of the hotel

Stayed in January 2024

Nothing

Location of the hotel is great; just a few blocks from the La Crucecita Zocalo on a quiet street. My room was clean, not too small, and everything in it was working as it should (I wish it had a mini-fridge thought). Service was amazing with the staff being very polite and accommodating. WiFi could be better in the rooms; it was a little slow but this was not a deal-breaker for me. I really liked their breakfast; it's true that there isn't much variety but it is quite substantial and also typically Mexican (no Continental here...) which I enjoyed :). At a discount (I paid on average 78 CAD/night), this hotel is an absolute bargain. Thank you!

Stayed in December 2023

Absolutely no complaints.

Everything went well!! Check in staff was professional and friendly. They even asked if we needed a fridge. They brought it to our room within 20 minutes. Very clean facility. Maid service great, and breakfast server and cooks just fine. Pool area was spotless. Location was good...just 3 blocks from town square. I highly recommend Arenas Del Pacifico.

Stayed in November 2023

Ants all over the floor difficult to get rid of. Airport shuttle NOT INCLUDED booking. Com

The people were exceptionally nice and helpful. They we’re terrific. Originally on 4th floor moved to 2nd floor on the 2nd day by request. Pool was very small but nice to have. Extremely humid here.

Stayed in October 2023

Just around the corner from the heart of the city. Not too noisy and lovely staff. 15 min walk from the beach.

Stayed in July 2023

As a 3 stars hotel I was happy to find it clean and comfortable for my stay. The water pressure was excellent and the water was hot. The area is closed to the centre and ADO station. The breakfast was 120pesos, and it was ok, nothing special.

Stayed in May 2023

We asked staff through the Booking app to schedule a taxi to the airport at 645am the next day. When we arrived, we confirmed the time and she said "200 pesos." Next.morning a new girl was at rhe front.desk. I reconfirmed with her that the taxi was coming. She had no idea and called for one. They arrived later than our request but luckily we still arrived in time but for $180 pesos according to the taxi driver. I don't care about the $20 peso difference really but it was surprising that it was a different price. Anyways... it was really just the original lady at the desk that seemed disinterested in helping us muxh and apparently didn't call for the taxi? Just a little frustrating as we definitely asked for it twice and could have missed our plane had they been much later.

Room was great. Staff was aloof. Location superb. It was quiet which was wonderful. Bed was also comfy.

Stayed in May 2023

Maybe one-two deck chair or beach chair next to pool will be great.

Pool.

Stayed in February 2023