Calle Niño Artillero 20, 62520 Tepoztlán, Mexico
#7 of 58 hotels in Tepoztlán
Guests' ChoiceBased on 56 hotel reviews
9.2Cleanliness
9.4
Comfort
9.4
Location
9.2
Facilities
9.3
Staff
9.3
Value for money
8.8
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 18 May 2024
Roni
AustraliaAmazing views, rooms, decor, food and people.
Stayed in May 2024
Reviewed: 13 March 2024
Franck
FranceFantastic secluded gardens and swimming pool. Breakfast and French pastries are memorable.
Stayed in March 2024
Reviewed: 10 January 2024
Allison
AustraliaThe walk in to town is not great - it’s only a few blocks but there is no footpath for most of it and at night time it’s really dark in sections. Just something to be aware of if you are travelling with kids or a group. Surprised there was no milk (or some sort of dairy creamer) in the room for coffee given all of the extra details that were so spot on. The spa ‘experience’ is excellent however the actual massage was not great. I wouldn’t get a relaxation massage here again. The roof top bar was out of service when we stayed. I can imagine that after the renovations it will be spectacular and provide the additional views featured on the website.
Beautiful setting. Room was spectacular and the bed was divine to sleep in. Lots of hot water for both of us to shower at leisure. The restaurant and cafe were both excellent and the continental breakfast - with high end pastries was delicious. Highly recommend the fig danish. The 1pm check-out allowed us to climb the mountain without rushing and still make it back in time for a shower and check-out.
Stayed in January 2024
Reviewed: 19 December 2023
Robert
United StatesThe bed platform made a little noise.
Huge bed, very spacious room, well organized, beautiful view
Stayed in November 2023
Reviewed: 26 November 2023
Natasha
FranceThe hotel is split in 2, on both sides of a street. I was in the newer building - and my room (14) was very very noisy. There is a garage underneath and from about 7am there is lots of noise throughout the day. It is however quiet during the night and a very comfortable modern room.
Beautiful hotel - lovely setting, staff are fantastic and very helpful. It's only a short walk to the town centre. The restaurant is very good and the breakfast especially delicious.
Stayed in November 2023
Reviewed: 29 June 2023
Karma
United KingdomBlind isn’t fully black out due to gaps round edges - super minor point though and not an issue for us
Beautiful hotel, lovely spacious room, really comfy large bed. Nice pool to relax by. Great shower Breakfast was good and staff very friendly
Stayed in June 2023
Reviewed: 24 June 2023
Malagrino
Argentina—
todo impecable! sobretodo la atención amable del personal
Stayed in June 2023
Reviewed: 21 May 2023
Natalie
FranceI hadn't been told what was included in the free breakfast (only fruit, pastry and coffee) which was delicious but limited. I don't drink coffee and there was no black tea available. The location is nice and quiet, 10 minutes walk from centre but be aware if you're walking, it's at the bottom of a very steep hill.
The room was beautiful and peaceful with mountain view, flowers and hummingbirds outside of the window. Huge, comfortable bed and bedding. I enjoyed the spa and little pool too. Overall a great place to unwind.
Stayed in May 2023
Reviewed: 2 May 2023
Jamieson
United StatesOur room could have been cleaner, there was a lot of dust under and behind the bed. Really just the places where you don’t normally look weren’t clean so it wasn’t too bad.
The property is so beautiful and well-maintained, and they make your experience special by reaching out before your stay to greet you and make you feel recognized. The pool, spa and restaurant all have very relaxing vibes and you can spend the whole day enjoying the peace and serenity of the place. the aromatherapy presentation on arrival is another great touch!
Stayed in April 2023
Reviewed: 18 April 2023
Natalia
Switzerlandthe check in was messy and slow, when you come tired from a trip this is a killer. we also waited really long to get our car as there was nobody in the parking lot which made us feel unsafe since we had the car fully packed.
the massage and temazcal experiences were splendid. the food was delicious and the hotel in general is really nice.
Stayed in April 2023
Reviewed: 9 March 2023
Thomas
United StatesWi-Fi choppy
Amazing hotel with nice staff and great amenities
Stayed in March 2023
Reviewed: 5 December 2022
Angel
MexicoWiFi out of range, We stayed on room 2 and shower temperature changes constantly.
Stayed in December 2022
Reviewed: 14 September 2022
Simon
United Statesthere is nothing I didn’t like about the property. the town is a short uphill walk but nothing to strenuous.
beautiful property and room. everything was perfect and curated, luckily to my liking. wonderful statues and water features everywhere.
Stayed in September 2022
Reviewed: 2 September 2022
Linda
MexicoHotel staff are very helpful, however it would be advisable that they are instructed about some details in the restaurant and spa.
The hotel set up, the view of my room, the gardens and quality of bed clothes.
Stayed in September 2022
Reviewed: 8 June 2022
Leigh
MexicoThe entire hotel is beautifully designed with exceptional care for detail. The simple luxury allows you to soak up the beauty of the landscape. It exceeded my expectations on every level. This is the third hotel I’ve stayed in in Tepoztlan and by far the best. I look forward to returning.
Stayed in June 2022
Reviewed: 24 May 2022
Tamara
United Arab EmiratesI didn't like that guests couldn't use the suana/steam room without booking a massage.
I loved the property and rooms are beautiful?
Stayed in May 2022
Reviewed: 23 April 2022
Enrique
MexicoI really enjoyed my stay. I wasn't expecting this level of comfort and service. I honestly congratulate all. I wanted to escape from city and this was the perfect hotel for me! Im def coming back. You can tell owners and workers put all their heart in this property.
Stayed in April 2022
Reviewed: 22 April 2022
Lesley
United KingdomThe included continental breakfast was not until 9am. Fine but a little earlier would be good
The room. Clean and friendly staff nice gardens and pool area although a little small. Restaurant food was good
Stayed in April 2022
Reviewed: 20 April 2022
Alexander
United StatesI would have liked to have stayed longer.
Everything was perfect. The service in particular was above and beyond - arranging transport, COVID tests etc. The facilities are very impressive including comfortable, modern rooms, a wonderful spa and temazcal (a must!), a fine restaurant, and amazing gardens & pool with a view of the mountains. It was a holiday weekend so the traffic was insane - go in the week if you can.
Stayed in March 2022
Reviewed: 13 March 2022
Barbara
United Statesthe rooms should be soundproofed, or they could provide white noise machines - otherwise the “neighborhood alarm” of “barking dog versus rooster” is a surefire way to get you out of bed at dawn - which is a bummer because the breakfast doesn’t start until 9.
gorgeous hotel - we stayed years ago and it’s just as lovely, with a new spa added on. the staff in the restaurant and the therapists at the spa were incredibly kind.
Stayed in March 2022
Reviewed: 11 March 2022
Maria
Mexicothe Pool was not very clean today
every thing
Stayed in March 2022
Reviewed: 11 March 2022
Maria
Mexicothe Pool today was not clean enough …
every thing
Stayed in March 2022
Reviewed: 10 March 2022
Leechen
IsraelBest place in Tepoz if you are looking to rest and rewind for a few days, rooms are clean and very comfortable, the pool area is AMAZING, great music in all common areas. Beautiful gardens and friendly service.
Stayed in March 2022
Reviewed: 6 March 2022
Varun
Japannothing
everything
Stayed in March 2022
Showing 1 – 25
Grindelwald, Switzerland
Pinto, Spain
Prague, Czech Republic
Barberino di Val dʼElsa, Italy
Nairobi, Kenya
Piha, New Zealand
Saint Peter Port, UK
Bandung, Indonesia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content