The one thing that I missed was gluten free bread options form the breakfast. But one of the staff members explained that there was an issue with the gluten free baker during our stay and that generally they did offer glutren free options.

The hotel was just perfect, specially all the staff was just amazing. We felt welcome and taken care of from the first second we arrived. And the rooms, access to the private beach, the pool and the hotel in general were great, but special attention goes to the breakfast with the healthy but delicious options.

Stayed in May 2024

Perfect spot for a true vacation. Property is right on the beach with plenty of palm trees, chairs and day beds. We had ceviche and drinks on the beach for lunch a few days. All of the food is incredible, including the free breakfast. The pool is very nice and gets sun throughout the entire day. Spa facilities were great - you can do a hydrotherapy circuit of sauna, steam room, hot and cold plunge pools, which the staff will time for you and provide refreshing infused waters. Our room had a roof-deck with a hot tub that we could fill up as we pleased. It was warm enough in May that the rooms with the plunge pools would be just as nice since the water stays warm naturally. We had dinner at their sister restaurant, Ziggy's, a few nights and the food exceeded our expectations. The location is perfect because you are one step removed from the rowdier beach clubs while still being right on top of everything, so I would say this spot is perfect for couples looking to relax but still go out if you want. While there is seaweed on the beach near the water, I would not say it was bothersome at all because this property is so nice and the beach is beautiful still with the palm trees and white sand. We had a refrigerator in our room, which was nice for having wine, beer, etc (there is a store right down the street), and everything in the room was in great condition. We drove and there are plenty of parking spots on the property. Saff were all super nice and accommodating.

Stayed in May 2024

Nothing

Everything was clean, the staff was very attentive and the food was delicious!

Stayed in May 2024

The location in the staff are fabulous. Our view of the ocean from our room was breathtaking.

Stayed in April 2024

The food was really good but a little bit overpriced

Exceptional setting, facilities, beach, kindness of the staff, food. Everything was perfect.

Stayed in May 2024

It is a little bit on the expensive side but the hotel it really great

Cool jungle vibes Great staff, very helpful and speak perfect English Hotel is clean and comfortable Beach is perfect, private, not too loud The food is great and reasonably priced compared to the area Overall would definitely recommend 😊

Stayed in May 2024

The confusion of being able to use Ziggy the restaurant but not Ziggy the beach club - quite unnecessary

Vanilla loft was apiece of paradise right next to Ziggy-great spot for breakfast and chilled live music evenings

Stayed in May 2024

Overpriced especially for the low season and for the wear of the facilities.

Nice beach and location not too close to beach clubs with load music. Great food from both restaurants, especially Ziggy’s. Nice attention fron staff. Gym and spa was a plus.

Stayed in April 2024

Sits on a beautiful section of the beach. Great service. Just enjoy the sound of the waves and be pampered.

Stayed in April 2024

I think the matress needed to be changed and the pillows were to high . I like low and soft pillows, I had to sleep without a pillow.

I loved the place . I just dislike the matress and the pillows were to big /high for me .

Stayed in April 2024

Sleeping rooms need to be updated.

Stayed in March 2024

There was nothing we didn't like about the hotel.

Very comfortable and quiet resort. The beach was always clean of litter and dishes and the staff was phenomenal. They always greet you by name and made you feel welcomed.

Stayed in April 2024

Great breakfast. Nice quite beach front. Plunge pool. Complimentary spa on premises

Stayed in March 2024

There should be mini fridges in the rooms. We cannot cool our beverages.

Great location!Staff was friendly and helpful. Breakfast was good.

Stayed in March 2024

Rooms could be updated

Excellent location and excellent customer service!

Stayed in March 2024

A couple of items that I would put down as things that could be improved: 1. There was not fridge in the room. It would be nice to have one, even if small 2. on the beach there are several large double bed "beach mattresses" (have a look in the pictures on their website) and very few lounge chairs. I did not find the "beach mattresses" particularly comfortable, at least for me. I am sure other people love them but I prefer the classic lounge chair. Unfortunately I was told by the staff attending the beach that there are just 8 available and they get normally taken quite early in the morning so it is hard to get hold of one if you are not exaclty an early bird. Although eventually I still managed to get one, it would be an improvement if there could be more available, even if stored at the back but available if someone requested it. Something perhaps for the management to think about for the future.

We stayed for three nights at the Cabanas Tulum and we truly enjoyed our time here. The staff was very corteous and attentive. On our arrival we were greeted with a welcome drink (by the way, one of the best drink we had our two weeks tour around Mexico) and later, we were suprised with a bottle of champagne in the room as a gift for my birthday (nice touch, Cabans Tulum!) Generally, communication runs via WhatsApp with the concierge/reception and, on a separate channel, with the bar Fresco's. It all work very well and you do not really need to get up from your lounge chair on the beach! They even suggested us few places where to have dinner and they were all really good. The quality of the facility is very high in general and the accommodation itself (we booked the Beach Front Roof Top) was absolutely stunning. The room was spotlessly clean, the bed was super comfortable and there was air con AND ceiling mounted fan. Shower was powerful and very hot. Wifi working perfectly throughout the complex, no issues at all. We enjoyed our time on the private beach We had breakfast at the bar Fresco's and it was spectacular. Not just loads of choices, not just healty good looking food, but just great flavours and high quality ingredients. Probably the highlight of the highlights for us at the Cabanas Tulum

Stayed in March 2024

Beds were ok, not great for us seniors.

Beautiful location, close but not on top of loud restaurant scene. Very telaxing. Staff was wonderful. Fresco's food was great. Loved rustic minimalist decor.

Stayed in March 2024

Nothing

Best breakfast ever- and best setting ever for it, directly on the beach, with the nicest staff. Everyone was making sure we were happy at any time. Very effective communication through WhatsApp, you can even order food to your room through it ! And the beach is perfect, beautiful and very quiet with someone guarding it at anytime.

Stayed in February 2024

Literally, our only complaint was that the pillows were a bit denser than ours at home.

We fell in love with Cabanas. The facilities were great. The food was great and the staff could not have been nicer and more responsive.

Stayed in March 2024

Excellent breakfast.

Stayed in January 2024

breakfast at Frescos was delicious, great view from the room, staff was very friendly and accommodating

Stayed in February 2024

There is not much privacy from your porch if you’re staying on the first floor, people can walk right by you. However, it was not frequent or intrusive. Just an FYI. Also, gps took us past the hotel when trying to find it the first time. It is a bit tricky.

Everything was perfect, the location was far enough away that we weren’t disturbed by any partying but close enough to all the restaurants/bars/clubs if that’s your vibe. The view, wow, directly on the beach. Staff is super friendly & always helpful. The on site restaurant was so good we ate breakfast there every day. I’m still craving their natural ingredients. They decorated our room for my birthday with roses. We stayed on the first floor with plunge pool & it was so relaxing. I would love to come here every year.

Stayed in November 2023

Nothing ofcourse :)

Everything!! 1. The staff - amazing, never met any assistance and hospitality as we did here.. whenever I asked for anything , day or night, rapid response straight away, whatever I was asking for - rightaway, always free of charge, with a smile on a face. Any help with finding extra services outside the hotel - they are there to help. We were in three other hotels around and in Tulúm, and even though 5* - they were not so keen on helping out, always we were there on our own to investigate services outside the hotel. 2. Hotel - clean, cosy, beautiful design, nice music, the accessories , the gym, the pool, and our beachfront ground floor room - everything amazing. Warm water in our pool, ideal for the evenings and sunrise experience. Super comfy bed, delicious coffee, beautiful toilet, super relaxation area by the beach. 3. The food - OMG, best breakfasts ever in Fresco restaurant, and the second restaurant Ziggy’s - one of the best in whole Tulum!! Must try the Tuna Nachos, and the burger.. 4. Very good location, although there are many hotels near by, this one (and TheBeach) has its own intimate , palm beach, silence, and cleaningness, close everywhere, walking distance. Neighbourhood hotels do not give this tropical experience.

Stayed in January 2024

Eager to please Nice rooms and access to beach Great choices for breakfast

Stayed in January 2024