Location

Stayed in May 2024

Nothing

Everything! Amazing Hotel, spacious rooms, amazing and helpful staff, amazing location, and the margaritas at the Blue Bar after a hard day’s work round up everything

Stayed in May 2024

concierge service and breakfast buffet

Stayed in May 2024

room was left uncleaned twice in 3 days

size and design

Stayed in May 2024

The closet was tiny and terrible view for a junior suite.

This is (still) a very good hotel if staying for just a few days. We were in a junior suite and it was nice but a little dated. The closet was really tiny. The bed and pillows quite comfortable buy we did not like te view at all ( It was a wall !! ) We have stayed there before in a club room with a balcony and view to the garden and pool. ( much better )

Stayed in May 2024

everything was ok

everything went well

Stayed in April 2024

N/A

A beautiful, clean, quiet and very nice hotel.

Stayed in May 2024

Everything was incredible. All the staff was so kind. Thank you to all the staff!

Stayed in May 2024

The carpets

Location

Stayed in April 2024

Bathroom door was rubbing with the fool transition

Location, Location, Location

Stayed in April 2024

Bottle water is mini size. Nothing in mini bar though there’s a menu for it there.

This hotel has a good location. The restaurants are great.

Stayed in April 2024

Lack of fridge

Location & comfort

Stayed in April 2024

Everything

Stayed in April 2024

The hotel is MASSIVE so after my early morning arrival, I wasn't a fan of the four mile (exaggerated, yes) walk to my room. And woe betide if you forget something and have to go back.... I suppose you get your steps in.

Breakfast included a wide variety of fresh fruit, juices, cereals, pastries, cooked food and despite having lots of guests, I felt well looked after each day. I also liked that breakfast segued into lunch, being served until noon daily.

Stayed in March 2024

The hotel has been built for more than 50 years and may give the impression of being old-fashioned to some people, but the value of this hotel far exceeds that.

The design is different from other hotels, with an entrance featuring a pond with artificial waves and a mixture of pink and yellow objects. I was impressed by how friendly all the staff were and how they worked while maintaining an appropriate distance. Established in 1968, it has already been built for more than 50 years, so although it looks old, I didn't really notice it as maintenance was always being done.

Stayed in January 2024

Wish it had a spa but there’s many in the area to choose from!

It’s at a great intersection so you are steps away from Parc Gandhi (great for runners), and also a short bike ride or Uber away to condessa. And if you choose to stay in Polanco you are in a quiet area and can walk anywhere. The hotel is super chic, the amenities were great (I used the gym, the pool, and the fifth floor executive lounge). Everyone treats you so kindly and helpfully. The beds were so comfortable and the water pressure is good and gets very hot.

Stayed in March 2024

Swimming pool not cleaned

Service, location, restaurants

Stayed in March 2024

The buffet breakfast was very varied and everything available was delicious. The fruit was very fresh. The rooms are very spacious and in excellent condition. The staff is very friendly and always willing to help. There is a wide variety of restaurants nearby, all of excellent quality.

Stayed in January 2024

The bathroom needs more light it was very dim.

The location is great, the room was very clean.

Stayed in February 2024

the hotel is not centrally located but is walkable to the main attractions.

The room is very spacious, the bathroom has all the amenities and a very large shower. The room was in the shade so we could not enjoy the bright weather but it kept the room cool.

Stayed in March 2024

Some might find bedrooms dated but we liked the authenticity and the bathroom was very modern. Far from the historic centre (but close to beautiful Chapultepec park and several excellent museums. )

Really interesting funky hotel built for 1968 Olympics with interesting architecture. Lovely central garden with a pool which is the perfect oasis from the busy city. Has several restaurants ( although expensive and a bit sterile) and the breakfast was fantastic ( included on our room rate). Huge (700 rooms) but very well run and never felt crowded despite being full

Stayed in March 2024

It’s quite an immense layout, so walking time to your room can be lengthy. The doors to the rooms have a lot of gap at the top and latch side. This lets in a lot of hallway light all night and makes for a bit of noise when folks are outside.

They have very nice restaurants in the complex. My garden view room had no traffic noise - only the songs of birds! The coffee shop in the lobby area is also spacious and well-stocked.

Stayed in February 2024

Asked for 2 days to get the mini bar fixed ,then it finally happenend

Breakfasts were excellent . Very good choices

Stayed in March 2024

Breakfast is amazing!

Stayed in February 2024