The check in process, if you are driving, is a little complicated. You have to go to the hotel in-person first, leave a deposit and they give you a pass for the parking lot. That all sounds great but there is so much construction going on that it took us an hour to be able to find a spot to park for a second near the hotel and run to the reception to leave the deposit and get the pass. It would have been better if the hotel would have given us exact directions (which streets were open or where to park when the main streets are closed) or if they would have been a little more flexible about the process. But in the end it was all fine.

The hotel is charming, with a beautiful garden and a very refreshing pool upstairs, shaded in the afternoon which was great because it was a very hot day. We would have loved to stay for a couple more days.

Stayed in May 2024

Beautiful hotel, completely central, great breakfast and customer service. Just that the internet was a bit slow if you plan to work from there, but there are coworking spaces nearby.

Stayed in May 2024

The bathroom was small, but the building is close to 300 years old, so minor things are ok with me.

Central location, beautiful historic property, wonderful staff and service.

Stayed in May 2024

Wifi is not working well at all The bathroom is a bit small

The location is perfect to visit the city center The swimming pool is very nice with the view on the cathedral

Stayed in May 2024

It was fine

Stayed in April 2024

Communication problems at reception, in 2nd floor rooms zero wifi. On 2nd day reception gave me room on the ground floor - wi-fi was good.

Hotel in beautiful old building, right in the city centre.

Stayed in April 2024

Needs a breakfast with that wonderful restaurant area!

Everything

Stayed in April 2024

The undersheet in the bed was plastic and while I understand why this is, it made it harder to sleep and if you rolled over at night there was a lot of noise. But a minor issue that pails in comparison to how great everything else was. Oh, and no hot water.

Beautiful hotel, great facilities and brilliant location.

Stayed in April 2024

Parking two and a half blocks from hotel every time you want to get your car.

Location & price.

Stayed in April 2024

WiFi

Breakfast

Stayed in April 2024

Our room had a light but constant smell of mould. The breakfast was quite basic and the same each day with small variation (scrambled eggs).

Stayed in March 2024

The smell of the room. The pool doesn’t look very clean and 2 of the 4 sunbeds were broken. We just stayed one night so it was OK.

The location is perfect and the old colonial style building is really nice. The room smell moldy but they are clean. Breakfast was included and good.

Stayed in March 2024

Just mussing a fridge

Good location, swimming pool, decoration

Stayed in March 2024

A/C unit located above bed, and dripped occasionally onto the pillows - not a big deal.

Fantastic location just by the Grand Plaza, beautiful hacienda style and center courtyard, drinking water available to refill reusable bottles, A/C in our room was very cold. Beds were comfy.

Stayed in March 2024

Pool side sunbeds were not great. There was only 4 and 1 was cracked in the center and they were all mixed. Would be nice to have a bar.

Location and staff were brilliant. The bedding and towels were changed every day. Fresh bottles of water in the room everyday. Staff were always friendly.

Stayed in March 2024

The internet was frustrating at times

The location on Hidalgo Plaza is awesome. The staff is pleasant and helpful. The pool was refreshing and available until 10PM.

Stayed in March 2024

None

The hotel is beautiful and clean with a peaceful courtyard to relax and enjoy the plants

Stayed in March 2024

In one room AC didn't work. They claimed we didn't "use" it right. On the 3rd day finally they repaired it (we moved to another room. Check the bed size of queen bed rooms. They are not us size.

Location, good value for money

Stayed in March 2024

Rooms not clean, avoid room 13 at all costs (they did move us after 1 night)

Great location

Stayed in February 2024

Small room. Inadequate seating at the pool. Broken chaises.

Comfortable beds. Housekeeping staff were friendly.

Stayed in March 2024

Can't think of anything- it was our refuge in a large city.

Hotel Caribe is a refuge in a very touristy area in Merida. We loved sitting in the courtyard and the views from the pool of the Cathedrals and bell towers at night were stunning. Good breakfasts in the courtyard. Restaurants and plazas within a block. Would definitely go again.

Stayed in February 2024

We didn't have hot water for 4 of the 5 nights. Hotel did not even offer a small refund. Room was a little small and the mosquitoes where terrible. Not enough seating at the pool and several broken chairs.

The location was great, staff were nice and helpful. Room was clean and comfortable. The pool was very nice.

Stayed in February 2024

The whole place needs some renovation and refreshments. Rooms are dark and in need of refreshments. Windows look into inner patio.

Location, it is situated on a very beautiful little square in the heart of the city. Beautiful colonial building.

Stayed in February 2024

The room was pretty bare bones.

The location is perfect for exploring, and the courtyard is gorgeous — open and full of trees. Nice little pool too, with a great city view.

Stayed in February 2024