Breakfast at the hotel was only so-so. The hot water takes a long time to reach the shower.

Parking option is fantastic. The view is just incredible.

Stayed in January 2024

The bed in the smaller room was like a board. We asked for another bed, & they offered us a family suite, but charged us extra - and we had to move back to the original room on our last day. I slept on the 5’ vinyl couch. They would not refund our money so we could find another hotel. I must say the big suite was gorgeous, but no bargain. No coffee, much less food until after 9.

the view! Upstairs suite had its own balcony

Stayed in February 2023

The food need to improve.

Beautiful View great price.

Stayed in January 2023

the property has shuttle at set times. wasn’t hard to walk into town but expect to pay $5 taxi back up. the ride to airport was 4x the cost of didi/Uber or taxi. you are sort of stuck with hotel charge since you can’t get to downtown with luggage.

the room was large. the view was great. we loved Guanajuato. continual breakfast was fine. large pot of coffee, toast and fruit.

Stayed in December 2022

The included breakfast was toast and coffee....wish I got something different.

Estephanie (I don't know if I spelled that correctly) was a lifesaver. She spoke English and was able to explain everything to me. She also helped me get a taxi for a very early flight. I also appreciated the 4 pickup times from the town center since that steep hill in high altitude to get to the hotel is killer!

Stayed in June 2022

Not enough towels, toilet paper.

The view was amazing

Stayed in November 2021

Restaurant close to early and minimal shuttle service times

Location

Stayed in July 2021

I didn't get the room with a balcony which I paid for. There was no AC. The virw wasn't good. I couldn't open the window because the entrante door was by it. Every time they open the door they would close it. They sold me tickets for a callejonada.ehen I went to the place to meet no one new bout it do I lost the chance. They didn't give me a refund.thers was no fridge I had to. Iy ice & put my drinks in a bag inside the sink.

The buffet food was ok.

Stayed in March 2024

The noise every morning after 8am. Since our room was the one under the kitchen we heard all noises

Nice and clean, room was very large and the view to the city was spectacular

Stayed in September 2023

location advertised said 1/2 km but was easily double that. also said hotel provided transportation to the centre in fact you had to hire a taxi. definitely not walkable to the ordinary. Taxi service was good

room was a larger size

Stayed in April 2023

I booked the interior room, it was old and poorly decorated, not at all like the others in the pictures. The bathroom had mold stains. There hasn’t been upkeep in years.

The staff was very friendly and helpful. The free shuttle service was quite handy.

Stayed in February 2023

Yes

Poor

Stayed in October 2022

the roaches 🪳, the drain on the shower was clogged, the bed really hard and uncomfortable, the tv remote don’t work, the lady on the reception desk, really bad customer service

The view is espectacular

Stayed in September 2022

They charged me twice and I am still trying to fix the problem

The breakfast and location was good

Stayed in July 2022

The rooms wasn't what a would call a suite with rusted curtain shower rod and old dirty and broken tile as well as broken broken and ripped curtain. Only 1 warm blanket for a room with 2 beds Was told at arrival shuttle would take us to the center of the town so I wouldn't cancel my reservation. It was never available. Poor communication they gave me aroom because what I booked was beign sanitized was told we would keep that room for our stay they called me in the middle of my sister inlaws wedding that I had to fo back and get my clothes out of the room because they needed it. When they never told me that very unprofessional. Had clean towels when I arrived the room was cleaned the next 3 night but only brought more clean towels once. You can hear the foot steps from upstairs little restaurant and the draging of chairs. Good luck sleeping in!!

Waitress and the view

Stayed in July 2022

The rooms wasn't what a would call a suite with rusted curtain shower rod and old dirty and broken tile as well as broken broken and ripped curtain. Only 1 warm blanket for a room with 2 beds Was told at arrival shuttle would take us to the center of the town so I wouldn't cancel my reservation. It was never available. Poor communication they gave me aroom because what I booked was beign sanitized was told we would keep that room for our stay they called me in the middle of my sister inlaws wedding that I had to fo back and get my clothes out of the room because they needed it. When they never told me that very unprofessional. Had clean towels when I arrived the room was cleaned the next 3 night but only brought more clean towels once. You can hear the foot steps from upstairs little restaurant and the draging of chairs. Good luck sleeping in!! You have to carry your luggage up and down stairs no matter what room you choose!!

The view and my waitress

Stayed in July 2022

first of all, breakfast is the included AT ALL! not continental breakfast. they basically lied! wifi was slow, broke down and pretty much non-existent.

houses that have been beautifully converted into a hotel with nice views.

Stayed in March 2022

Better treatment from staff Bette room

Staff was very rude. The tour guides promised a time we were supposed to leave and we waited more than 40 min and nothing. When we asked for a refund he said no refund and hung up . The room we wanted city view expecting a balcony and it the view was horrible

Stayed in February 2022

rude staff horrible breakfast with luke warm coffee

the view

Stayed in January 2022

The location is on a very steep hill and its the only way to the city center if you want to walk. They have a shuttle service but its more expensive than taxi so its not worth it to wait for the shuttle. They made me pay by cash, cause they ask for 30% extra if you want to pay by card. And when I asked why they said government taxes 😂😂. It does not worth the price you pay, just stay in city center and if you want a top view of the city take the cable car to the statue.

Stayed in October 2021

Cable tv not available.

Breakfast was hot and delicious, made at your request. Free shuttle to downtown Guanajuato was a plus!!!

Stayed in November 2021

The pictures of chocolates in the room would only be if you put them there or maybe is you requested them. You can purchase the chocolates in the lobby. So not all bad :)

The room was the largest we’ve ever stayed in so comfortable. The patio ran the full length of the extra large room it had 3 doors you can open onto patio. The view was spectacular you can see lots of historical building. The hotel provides a shuttle with limited distance but if you pay a little extra they can take you further. The Taxi’s are very reasonable if you want to stay longer or the shuttle will meet you at the university. Staff was very nice and help with what ever you need. The restaurant has great breakfast and service. Suggest the tours the hotel can set you up take lots if pesos if your a shopper you get to go too many different places that have local items.

Stayed in October 2021

Problems with hot water

Stayed in August 2021

This could be a really nice hotel as the rooms are large and it's a great location. But it is let down by so many small details: the reception staff were not welcoming; he laboriously wrote three separate breakfast coupons while I waited but put the wrong times on them; he didn't offer to carry my suitcase even though there were three flights of stairs to my room; there was no desk or chair in the room despite being very large; there were broken and chipped tiles in the shower and a horrible plastic toilet seat with a pitted surface impossible to clean; the included breakfast was two slices of white toast and cofee - anything extra is charged; breakfast waitress was slow and unwelcoming. I would not stay here again.

The room was huge. Fantastic view over the town.

Stayed in July 2021