Costera Miguel Aleman 121, Fraccionamiento Magallanes, Costera Acapulco, 39670 Acapulco, Mexico
#25 of 89 hotels in Acapulco
Guests' ChoiceBased on 338 hotel reviews
8.1Cleanliness
8.3
Comfort
8.3
Location
9.1
Facilities
7.9
Staff
8.4
Value for money
7.8
Free WiFi
7.0
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End of dialog contentReviewed: 17 May 2024
Fernando
MexicoA orilla de playa
Stayed in March 2024
Reviewed: 29 April 2024
Tapia
United StatesElevators
Pools
Stayed in April 2024
Reviewed: 24 April 2024
Pilar
AustriaNext to it, there is a canal with dirty water :(
Beautiful view
Stayed in March 2024
Reviewed: 21 April 2024
George
United KingdomCheck in is a bit chaotic , queue to give your details and get a wristband then queue again to get the key for your room and another queue to get your car parked
Great location , nice and clean
Stayed in April 2024
Reviewed: 15 April 2024
Luis
MexicoThe drinks need to work on it, were too bad. We bought a coco tequila and mineral lemonade in the pool, were too bad.
The service, room, and place were really good. And location was great.
Stayed in April 2024
Reviewed: 29 February 2024
Jeanne
United KingdomSwimming pools and helpful staff air conditioning really good bar food very good
Stayed in February 2024
Reviewed: 3 February 2024
Jeanne
United KingdomWe thought the buffet restaurant was expensive
Had 2 pools, amazing children pool snaked around in a circle with slides and pirate ship water jets and a swim up bar and and island with bar restaurant and loungers on and around the whole pool, the other pool was for adults calm and relaxing with loungers all around both tropical plants all around which led to the beach area with little thatched lounges sheds ?? with bar services
Stayed in February 2024
Reviewed: 9 January 2024
Solorzano
GuatemalaParking system…have to wait long time for valet parking to get back car
Location
Stayed in January 2024
Reviewed: 23 October 2023
Arnoutva
BelgiumSome of the poolside beds need replacement or cleanup. At times there can be a lot of noise just outside of the hotel - Mexicans tend to take their music to the beach and put it very loud.
The rooms were very clean, pool was amazing, poolside restaurant also amazing (and decent pricing). Staff very friendly.
Stayed in October 2023
Reviewed: 20 October 2023
Apantenco
United Statesno good air conditioning
Good food and staff
Stayed in September 2023
Reviewed: 15 October 2023
Niche
United StatesPool closed too early
The manager Ms Suguey was an absolute legend. She was the nicest most accommodating person there. She fixed our issue with the reservation
Stayed in October 2023
Reviewed: 26 September 2023
Carlos
MexicoThe air conditioner (too noisy) it needs Maintenance, the TV is not working properly, that the Guests have to pay for the use of the cabins on the beach (you are reimbursed, what you paid) but it's not cool that they make you pay. You need to pay too for the using of the infinite pool. You have to pay for almost everything, while in other hotels, you have the service already with what you paid for.
The Pools are beautiful and clean. The rooms are clean too.
Stayed in September 2023
Reviewed: 23 September 2023
Bruno
BrazilThere wasnt a fridge in the room
View in front to te beach
Stayed in September 2023
Reviewed: 8 September 2023
Violeta
IrelandAir conditioning was not working properly
By a lovely beach and close to all the bars a restaurant’s
Stayed in July 2023
Reviewed: 6 September 2023
Andersbrazil
MexicoA frigobar (without products) should always be included in this level of hotel.
Excellent location. Helpful staff who got me a frigobar although it was to my surprise no included in my rate. Nice restaurants with reasonable prices. Best is that that there is a separate pool areas for adults above 18 years.
Stayed in September 2023
Reviewed: 12 August 2023
Kabika
Mexicothe shower was dirty and old
not as clean as i expected
Stayed in June 2023
Reviewed: 5 August 2023
Bryan
United StatesChecking in and out was time consuming. Also it seemed like once you put the hotel bracelet on everyone attempted to up-charge more.
Stayed in August 2023
Reviewed: 12 July 2023
Francis
Mexiconothing for now
i will come back
Stayed in June 2023
Reviewed: 9 June 2023
Estelle
FranceMy card which demagnetized really easily (2 times for a stay of 3 days). It's a little bit annoying when you are tired to not be able to open your room...
Location, the clean of the room and the staff who was really kind and friendly.
Stayed in June 2023
Reviewed: 14 May 2023
Eduardo
United Statesfront desk customer service was really bad when i checked in
I did like it but the reception wasn’t than I expected
Stayed in March 2023
Reviewed: 25 April 2023
Paulo
BrazilWifi is pretty bad, everywhere. If you have to work, you might find some problems. The structure is clearly pretty old. Not their fault and maybe not really a problem: everything still works perfectly. But the elevators still had an odd smell... Maybe some references to El Chavo del Ocho are missing... They deserved it.
Great pools and great drinks at the bar. Breakfast was excellent, one of the best we had in Mexico. All apartments are with sea view. And you just go through the door and you're on the beach.
Stayed in April 2023
Reviewed: 15 April 2023
Grigori
MexicoInternet somewhat slow. Some mosquitos in the room (4th floor), maybe they use ventilation.
location very good. View exceptional, Room is good, somewhat not so new. Pool was good in general, the water very warm.
Stayed in April 2023
Reviewed: 8 April 2023
Carolina
MexicoAdult pool dirty (water) and not too much chair around the pool.
Clean hotel, good traditional breakfast, friendly staff and good views.
Stayed in April 2023
Reviewed: 4 April 2023
Sean
Indonesiathe check in process was daunting .most lik6 could be modified to speed the check in
breakfast buffet.was diverse fresh and flavorful! room location was spot on
Stayed in March 2023
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