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  5. Reviews of Clarion Pointe Charleston - West Ashley

Reviews of Clarion Pointe Charleston - West Ashley 2 stars

2455 Savannah Highway, West of the Ashley, Charleston, 29414, United States

#138 of 152 hotels in Charleston

Guests' Choice

Review score

Based on 427 hotel reviews

5.3

Score breakdown

  • Cleanliness

    6.0

  • Comfort

    6.1

  • Location

    7.3

  • Facilities

    5.8

  • Staff

    7.2

  • Value for money

    6.1

  • Free WiFi

    6.3

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Showing 1 – 25

  • Reviewed: 16 May 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Smell of weed in hall was breath taking so could not breath properly. Carpets dirty everywhere. Trash overfill in trash cans. Cigarette but littered outside. Pool out of order. Girl at desk attitude short and non helpful on check in.

    Beds, room size/ floor plan, frig, microwave, tv's. Lady at front desk during nite shift 10 pm was very helpful and nice. Another lady w housekeeping very nice and had uplifting conversation about working.

    Stayed in May 2024

  • Reviewed: 10 May 2024

    4.0
    Rooms were sufficient and room rates good.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofabed - Accessible/Non Smoking
    • Stayed 5 nights

    Management wouldn't allow us to shorten our trip. Had to call Bookings to make it right \ hopefully we get credit. Cleanliness poor. Seemed to be more of extended stay place.

    Room rates were good. The night staff was pleasant and helpful.

    Stayed in May 2024

  • Reviewed: 3 May 2024

    6.0
    The stay was good , but it would have been great if there weren't any roaches in my room.
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds and Sofabed - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The three roaches crawling on the counter. 😱 The company needs to spray the building inside and outside the building.

    Coffee and hot tea

    Stayed in April 2024

  • Reviewed: 28 March 2024

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • King Suite with Sofa Bed - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The mattresses were too soft. One of the mattresses was sagging.

    Stayed in March 2024

  • Reviewed: 5 March 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofabed - Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Sink stopped up, water in the shower didn’t stay hot would turn cold,in just a minute or two. Rome had been not thoroughly cleaned from previous guest found a fake fingernail on the carpet. The sheets on the pullout sofa were dirty and the furniture was not clean. There was markings on it. I’m assuming a crayon. Crumbs all over the floor. The pool was closed.

    Staff was friendly

    Stayed in March 2024

  • Reviewed: 3 November 2023

    4.0
    Disappointing
    • Couple
    • King Suite with Sofa Bed - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No outside area to relax No hot water for shower, had to call for service Breakfast didn’t have creamers, cream cheese, drink cups were the tiniest cups. Personel said all out of regular coffee/juice cups. Only choice of juice was orange juice and cool are Shower curtain had mold on the bottom half. Ceiling tiles in breakfast room were hanging dust from them. I was told to put 50$ down for incidentals and would be removed and returned to account. Thought that was strange.

    Close to event

    Stayed in October 2023

  • Reviewed: 30 October 2023

    4.0
    Tiffany was great. The flies, lack of washcloths, and lack of hot water was disappointing!
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofabed - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The water didn’t get hot and didn’t stay lukewarm once it reached that temperature. There were drain flies flying around the room and that was gross. They ran out of washcloths and my kids were unable to shower because they had to was washcloths and didn’t bring them to our room until it was close to checkout time.

    The staff was very nice and helpful. The location was great and not too far from downtown. The room was a great size and my kids loved the TVs.

    Stayed in October 2023

  • Reviewed: 25 September 2023

    4.0
    I come to Charleston often and usually stay at Lands End. I may try Clarion again but probably not.
    • Leisure trip
    • Solo traveller
    • Accessible King Suite - Non Smoking
    • Stayed 1 night

    front desk cut me a key for a occupied room, did not seem to know what she was doing breakfast was out of everything but waffle batter and white bread for toast . no butter ! The breakfast room host was with an outside friend and using loud foul language

    Rooms were very nice

    Stayed in September 2023

  • Reviewed: 11 September 2023

    6.0
    Our stay was pleasant
    • Leisure trip
    • Group
    • Queen Suite with Two Queen Beds and Sofabed - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    One room smelled, one room had no air, one room found dirty underwear side of bed, another found an old room key beside chair

    Quiet, staff polite and helpful

    Stayed in September 2023

  • Reviewed: 9 July 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofabed - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    For breakfast there was only boiled eggs and waffles and there used to be more of a selection . The beds were hard as can be and we had ro move rooms bc there were ants and the room we got moved to almost all the lights didn't work so we were in a dark room.

    The staff were very friendly and very accommodating. We stay at this hotel every year.

    Stayed in July 2023

  • Reviewed: 2 July 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofabed - Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast and pool was closed

    Stayed in July 2023

  • Reviewed: 23 June 2023

    5.0
    Passable
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofabed - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Food was left in fridge look like it's been in there awhile. Shower knobs was loose and water didn't get hot.

    Stayed in June 2023

  • Reviewed: 20 June 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Accessible King Suite - Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Cleaned room more frequently.. do kit disturb on one day doesn't mean never come back

    Didn't want to give extra towels..Said 2 was enough for a couple ..

    Stayed in June 2023

  • Reviewed: 18 June 2023

    5.0
    Glad it was just for one night
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofabed - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was no one at the desk when we came to check in. Bed linen was disgusting, had to have fresh ones sent up. Had to take a cold shower because the water wouldn't get hot. Then the phone in the room wasn't serviceable.

    It was a decent price and relatively close to the beach.

    Stayed in June 2023

  • Reviewed: 6 June 2023

    5.0
    would like a credit for all the issues we went thru. never heard back from manager.
    • Group
    • Queen Suite with Two Queen Beds and Sofabed - Non Smoking
    • Stayed 4 nights
    • Submitted via mobile

    the rooms were not in good shape we moved three times the first night of our stay

    the lady at the front desk is AMAZING!!!

    Stayed in June 2023

  • Reviewed: 26 May 2023

    6.0
    bed comfort is most important for me. and large fridge was nice
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    below average disappointment

    Stayed in May 2023

  • Reviewed: 21 April 2023

    4.0
    Hopefully the furniture that's in the room can be replaced with more decent ones.
    • Business trip
    • Couple
    • Queen Suite with Two Queen Beds and Sofabed - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Wash cloth were not available and the towels were dingy not clean enough, there were baby roaches in the bathroom and I'm not sure if it was fruit flies or what but it wasn't pleasant. Very disappointed.

    Stayed in April 2023

  • Reviewed: 14 February 2023

    5.0
    I wouldn’t recommend it to anyone
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    didn’t have hot water 2 of the 3 days, breakfast was supposed to be full and it was only carbohydrates, parking was tight, wasn’t clean, it smelled like someone was smoking pot in our hallway the entire time

    close to a lot of places we visited

    Stayed in February 2023

  • Reviewed: 31 January 2023

    5.0
    Better Choices Available
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non Smoking
    • Stayed 3 nights

    Breakfast is a joke. No meats. Trash near a room door was there when I left the hotel around 9 A.M. and still there when I returned to the hotel in the evening around 7:30 PM.

    Some of the staff members are excellent. The manager of the hotel was not when it came to refunding money for nights I was charged for but did not stay. I had to file complaints with Booking.com to get him to take action on my refund/credit to my credit card.

    Stayed in January 2023

  • Reviewed: 21 November 2022

    4.0
    toilet kept clogging. smelt like mildew. floors was dirty and bed had burn holes in it.
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofabed - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    location

    Stayed in November 2022

  • Reviewed: 29 October 2022

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofabed - Non Smoking
    • Stayed 2 nights

    the beds were comfortable bed i could feel the springs on my back when i laid down, only had sheets on the bed no comforters or even a blanket and the wifi was terrible i keep asking the front desk about it and they keep saying its down its down the only reason i went to this hotel because i saw the commercial on tv and its way different from what they said

    everything was great, hit and misses here and there

    Stayed in October 2022

  • Reviewed: 13 October 2022

    4.0
    Not interested in staying there again. Needs updating
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Accessible/Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The hotel looks old and dated. The bathroom looked old. Water pressure not strong. Mother sat on commode and it was wet and bleach got on her clothes. The furniture was hard to sit on. The room just felt dumpy. We could hear the laundry room near by. They had one luggage cart and a wheel was flat

    Location to family nearby

    Stayed in October 2022

  • Reviewed: 10 October 2022

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Accessible King Suite - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No one at desk for few hours at a time. Sheets bally we had to change sheets. No internet though they said there was.

    The room was big

    Stayed in October 2022

  • Reviewed: 23 September 2022

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Queen Suite with Two Queen Beds and Sofabed - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    No receipt given on site.

    Stayed in September 2022

Showing 1 – 25

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