El elevador

Location

Stayed in October 2023

The neighborhood is extremely noisy. There is a restaurant-bar with live music just below the hotel. It was not possible to sleep without earplugs cos the hotel doesn't have soundproofing rooms

The room was big and clean

Stayed in September 2023

The pictures on the announce were taken 10 years ago, the rooms are in bad condition.

It’s well located and staff were really nice .

Stayed in September 2023

Room , facilities , lift, the building is so old The whole place needs to be renovated Worn out flooring carpets Noisy air conditioning

Breakfast at el Mexicano.good spread Very courteous front office staff Locatio

Stayed in September 2023

Hot shower took a while to work. Pressure was weak. Could do with better blankets and beddings.

Location. Great view of the Angel of Independence. Staff was really friendly and helpful.

Stayed in September 2023

The internet connection

Very bad internet

Stayed in September 2023

During my stay at Exe Suites San Marino in Mexico, I encountered several frustrating issues that made my experience far from enjoyable. The most glaring problem was the consistently poor wifi, which made it nearly impossible to stay connected. To add to the discomfort, the AC was beyond frustrating to deal with – not only did we have no control over it, but it also automatically shut off in the morning, leaving the room unbearably warm. The room itself was a far cry from the alluring images displayed during the booking process, which was incredibly disappointing. On top of all this, numerous outlets in the room were non-functional, causing further inconvenience. All in all, I strongly advise against choosing this hotel due to its myriad of issues, including bad wifi, faulty AC, and an inaccurate representation of the rooms.

Staff were friendly and welcoming and did a great job cleaning the room.

Stayed in August 2023

The facilities were very old and looked like everything needed to be changed, carpets, sofas, it was long past due

The views where great. Location was convenient.

Stayed in July 2023

Very bad staff behavior...i asked for water bottle and they denied that it will be provided in room only. Lift was very bad....lot of jerks ...and some time the loft gates gets stucked. So beware of using the lift

Location was good...1min walking distance to Angel of Independence .market, restaurants pubs all very near

Stayed in July 2023

Bad odors Room not clean Elevator feels unsafe

Location

Stayed in July 2023

The property is nothing like the pictures. The accommodations and furniture date back to the 90s. The hotel is very badly maintained, even the towels in the rooms were torn and not clean. Rooms smell very bad. Loud noises until 12-1am

Location

Stayed in July 2023

We don't have AC was bed too hot

Stayed in June 2023

Dirty bathroom floors and shower. Couch looked like it had been picked up from street.

Staff was friendly

Stayed in May 2023

I stayed in this property for almost three weeks. The building is old and needs updating. The elevator works to go up, but in order to go down, I either had to take the stairs (5 stories), or call reception to have them send me the elevator. The room itself was very dated. The kitchen area was tiny and has very old burners and a microwave that I think dated back to the 1990s that kept shorting out. The couch looked like it dated back to the 1970s' with frayed old fabric. My overall initial impression was "yuck." The other downside is that in addition to regular city street noise, there is a restaurant on the first level that plays music every night sometimes until 2 in the morning and it was exhausting. I was not able to sleep soundly.

The view from my room was beautiful and the bed was large, clean and comfortable. The staff are very kind and attentive if you need anything.

Stayed in April 2023

The wifi did not work at any point of our week stay. If you plan to work from the hotel I recommend you look for another option, nothing loaded not even whatapp messages, it was a nightmare. Facility was older so it felt a little run down. The elevator was not working so we had to call reception if we wanted to use it so they could send it up to our floor, which was kind of inconvenient.

The room was very spacious and the location was very central.

Stayed in March 2023

Old elevators, the light was out and had to climb 12 floors

Clean room

Stayed in March 2023

nothing to fault

great location, great value for money, friendly staff, close to many restaurants and bars

Stayed in March 2023

The WiFi was really slow, the building itself is very old and desperately needs renovating e.g. the elevator doesn't reall work properly. And the communication with the hotel staff is quite impossible: no one responded to my booking requests for 1) an airport shuttle (even though its listed as an available ammenity), 2) for a late checkout, i had to ask in person on the day I left, but it would have been so much more convenient to know beforehand

The location near the Angel of Independence was very central and convenient. The breakfast was really delicious with friendly staff. And the room itself is a nice big size, which was very spacious.

Stayed in February 2023

well, how many characters do i have? owners of this hotel should be ashamed of themselves. it has been run into the ground. both elevators not working properly, one of them completely down, kitchenette is from the 70’s, didn’t dare turn anything on, rugs 40 years old and have come up and are loose on the floor. definitely original rugs from 40 years ago, bathroom super old, the sign on the roof of the hotel is so rusted and old, it should be checked to see if it is still secure. staff is good but ownership is the problem. ceo should be fired. love to buy this hotel and renovate to bring it back to life. the rooms are large and good layout so the potential is there to renovate. windows are single pane and very noisy. i guess they are running into the ground to demolish one day or maybe they are trying to sell it and put no money into it.

bed was not queen as mentioned in my reservation but very comfortable

Stayed in February 2023

it is horrible!!! do not stay!!! no elevator. it is broken. looks like a pay by the hour crack den.

Stayed in February 2023

There was a bit of a stench from a vent above the door. We sealed it with a polythene bag and it was fine.

Location very convenient. Lovely view of Angle de la Independencia. Big glass windows with a small ventilator to slide open at the bottom. The room was spacious as well and came equipped with a kitchennete. They provided utensils on request. They had a coil stove, microwave and coffee maker. Oxxo convenience store was just across the road. Walmart was 2 km away.

Stayed in February 2023

Air conditioner and elevator doesn’t work very well , some facilities

Restaurant

Stayed in February 2023

- the room was super loud since there was a non-turn-off ac that automatically runs from 0800-1900 oclock; we are talking a full power fan; the blend for it was not insulated so it was loud even when you closed it; took a video of that - the room was loud in general due to it's destination; the window does not have a double insulation nor a proper frame and is framed by the wall so all the noise and shaking amplify on it; btw my gf is an architect and told me that this kind of windows is not legal anymore; took a picture of that - the furniture was heavily damaged; scratches, broken parts, withered plastics; took several pictures of that - the floor and closets were damaged, scratched surfaces, splittered parts, water bloating etc.; took several pictures of that - the couch was super worn out and look nothing like the pictures; took a picture of that - the room had poor lighting which gave it a semi dark atmosphere like a "film noir" - the elevater brakes do not work properly since there is heavy shaking every time it stops; took a video of that - slow wifi with only 4MB down, 0,5MB up and about 50ms ping; no upgrades possible; took a picture of several speed tests - when my gf (a native speaker) asked for another room they told us that there was none available - when we checked out they did not even asked why we were leaving immediately or if we had a good stay which tells a lot about what they know about this place

DO NOT BOOK THIS. STAY AWAY AT ALL COSTS! This was my worst stay in 40 years of travelling. I checked out half an hour after checking in and booked somewhere else... I would even call this a scam and will definetly write a complain to the hotel chain, to booking.com as well as posting this review on several plattforms. I took photos and videos to prove all my alligations. What was good: + the quality of the beds was ok at first glance + room had a good size + location technically is good But there were so many really bad things. Like really bad! What was bad? Oh boy... let's get started. I consider this a scam and will use a lawyer to get my money back because this was not even close to 5-star. It was worse than any 1- oder 2-star hostels I used to stay! What are my problems: - when checking in they demanded 25 USD more than anticipated on booking.com; when I complained they offered to just have me pay the 1st day (75% of total price) and the rest tomorrow if I decide to stay longer; this should have been my first warning - it was filthy dirty; it was so dirty that I have the assumption that some things have not beend cleaned for months or at all - the kitchen utensils had dirt on them (bright orange spot); took a picture of that - there was garbage on the floor, couch and in the closet which looked like nuts or shells of nuts; took pictures of that - a dead fly on the floor; took a picture of that - the shower armatures were super oxidated and had colours that could be mold; took a picture of that - all the ac exits or air vents were super dirty, covered with a mixture of dust and dirt; took pictures of that - there were fingerprints and other dirt tracks on the walls; it was so bad that when I rubbed my finger it turned black which tells me that this has not been cleaned for years; took pictures and a video of that

Stayed in January 2023

Locacion good cuarto nesesita tlc

Stayed in January 2023

the hotel is quite dated, there’s always a strange smell. Very noisy (being on a busy road) with single glazed windows so you hear everything. not sure where the 5 stars came from

the position and staff very helpful and friendly

Stayed in December 2022