Pool area is abandoned (it is January but it is not nice to see), the street of the hotel is not nice (but safe!), air conditioning very noisy. The hotel has just one restaurant, and doesn’t have a real bar neither a pleasant area to work (but the room has a desk with ac plugs so not really an issue). The breakfast is average in quality (the bakeries are bad) but great in quantity and assortment.

Friendly staff, very clean and large room with all the amenities, position near parque de la vela, excellent wifi, 2 bottles of water complimentary each day, fast elevators, ample shower.

Stayed in January 2024

Expensive breakfast with a poor selection of cold cuts.

Good swimming pool.

Stayed in September 2023

comfortable bed

Stayed in May 2023

nothing

Check in was easy and all the staff were very helpful. Room was awesome.

Stayed in May 2023

All was fine

Comfort of the hotel and assistance of staff

Stayed in April 2023

pillows

Stayed in February 2023

The breakfast buffet is way overpriced! Also, the pool had not been cleaned and was full of leaves.

The room was very nice and clean.

Stayed in February 2023

Great restaurant, small portions but quality food. Friendly staff!

Stayed in November 2022

There is nothing we didn’t like!

The hotel and grounds are beautiful! It was great to have our car washed before we left!

Stayed in October 2022

They said my Regency suite was unavailable for some sort of issue. I didn't believe them, and I feel my room was given to someone else

Room was fine but it was not the regency suite that I had booked

Stayed in October 2022

I had a bad experience during my last stay and this time everything that had been problematic was resolved. I am extremely pleased with the effort and personal attention I received and I must say that most hotels would not do what Hyatt did for me to fix the issues I had. Very, very pleased. I would also like to provide a very special THANK YOU to Adrina Sanchez, the guest experience manager. I will be back again soon.

Stayed in August 2022

One of the two elevators was down, so wait time was long.

Beautiful property with a tropical pool area. The room was good size and clean.

Stayed in July 2022

Staffs are slow and stupid

Clean and comfortable

Stayed in April 2022

The buffet was not my favorite, it was expensive and the food was mediocre. I would have preferred to ordered a la carte.

Comfortable beds and close to good restaurants and city sites

Stayed in January 2022

All was good.

All meals were great as usual at the Hyatt, the staff is extremely friendly and helpful and they were able to accommodate the few requests we had and always walked the extra mile to make sure we were happy there.

Stayed in January 2022

The complimentary breakfast needed to be hot and more varied.

Stayed in January 2022

Just the lid of the toilet had something that didn't stay up to use it (room 306).

Comfortable bed. Spacious room. Clean. Pool. Location. Excellent service.

Stayed in November 2021

air conditioning didn’t cool very well

secure parking, nice restaurant on site

Stayed in October 2021

All went well

Stayed in October 2021

Our toilet made a really loud noise every time we flushed. Otherwise everything was great!

We arrived at 10am and our room was already ready for us. The staff was super attentive and the hotel has the best Covid protocols I've seen. The bed was comfortable, the pool was lovely, the restaurant food was quite good, and the wifi was excellent (good enough for large video conferences). The gym was basic but had everything we needed. The location near the lagoon and several restaurants, a shopping center, etc. was perfect.

Stayed in September 2021

I asked for a first floor room because we travel with a senior dog and gave them a weeks notice but we were on the 3rd floor

The property was very nice, and the staff were exceptional

Stayed in June 2021

Excellent staff

Stayed in June 2021

I felt the staff on the reception weren’t very good comparing them to my stay at the marriot in Villahermosa. They seemed to have a lot of miscommunication and didn’t communicate well with me on what what going on. I felt like I was being conned or borderline scammed at every moment. The prices seem to be made up as you go along and it’s not communicated well. When I arrived at the hotel I was told my room was sold because I was a no show even though I had sent a message in advance to say I will be a day late and paid a deposit for this. Due to my flight being delayed a day. Ultimately I then had to pay for a suite and was told it would be 35,000 peso and no more than that which I paid instead of trying to find another hotel at 11pm at night. Then on checkout I was told I had to pay for another day at the hotel which I hadn’t paid. I told them about the above situation but the system wasn’t showing them my original receipt. I was tired so forgot I had the orginal receipt showing I had paid for everything already. I didn’t not want to miss my taxi to the airport due to me going home. I then paid for a day at the hotel extra which I had already paid for just to settle it and then get the taxi to the airport as it took 40 minutes for checkout which was bizarre. Laundry I was told would be a flat charge of $100 peso which I thought was good and then after I handed my underwear items over and had them back they said it was 4 times that amount and I wasn’t aware the prices were different for each item. The breakfast also felt like another inconvenience as I had a guest. My breakfast was 200 peso but for a guest is 400 peso. This doesn’t make any sense to me as the room was for 2 people as a suite is bigger. I did not add my extra guest as I wasn’t sure when they where able to arrive on booking com. Due to work commitments.

The property was nicely decorated and was a great room I was sold which I didn’t want. I had booked a standard room to my budget of £1200 But the hotel sold my room to someone else on arrival even though I had sent a message in advance to say I was coming the following day. The only room that was available then was a suite and was late arriving to the hotel so had no choice but to pay £400 more which was inconvenient for me.

Stayed in December 2023

Very noisy due to a party going on in a function room above our room, until 4am! Got little sleep!

Good sized room. Great location.

Stayed in September 2023