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Stayed in April 2024

The area is a bit more like a business district. That is not a slam on the hotel, just a preference for me. Additionally, it's more of a business hotel for my way of thinking, not a boutique vacation hotel. Again, not a slam on the hotel, just preference for me personally.

The staff at the hotel was very helpful and friendly! Enough so that I would say it really stood out. Both the front desk and the concierge.

Stayed in March 2024

My home when I'm travelling to Mexico. staff is very friendly, rooms are very nice and comfy. everything is super clean. Breakfast is something... !! See you next time ! A traveler from France

Stayed in March 2024

Nothing, everything was good

The location was perfect

Stayed in March 2024

Place is great. I will be back!

Stayed in February 2024

Outstanding service, amenities, comfort, location, room size

Stayed in February 2024

None

Atmosphere and staff very lovely

Stayed in February 2024

The location is a little far from La Roma and Condesa neighborhoods, but there are plenty of areas to experience Mexico City nearby. Overall it is totally worth it for the 25 minute or so drive to the heart of the City.

The property is a beautiful resort with a gorgeous layout and spacious rooms. Room service was amazing, layout of room was perfect, with large bathrooms and a great soaker tub. Within walking distance are an abundance of restaurants and shops, in addition to the onsite restaurant, and I would definitely recommend, and have recommended, this hotel for anyone staying in Mexico City. They even have different drinks available in the corridor for guests, water, juices and even tequila!, that you can partake in as you go in and out of the room. Gym was big and had enough equipment for any exercise or routine you can think of.

Stayed in September 2023

Clean, huge rooms, friendly stuff

Stayed in October 2023

It would be good if there was an outside space for sitting

this was my second visit within a couple of months, and this experience was even better than my first. All of the staff members I engaged with were very helpful, and wanted to make sure I had the best experience.

Stayed in July 2023

Accommodation is of high standard, every member of staff was very friendly and helpful

Stayed in May 2023

some of the food wasn’t great, chicken over cooked on 2 separate occasions

the room and ammenities were fantastic

Stayed in April 2023

location is a bit far away from all the attractions and access to spa and pool has to be paid additional

nice and comfortable rooms

Stayed in March 2023

Everything was amazing

Stayed in December 2022

Very hard to find negative things about this hotel. Only one I can think of is that its location, while quiet and serene in a decidedly disorganized city, is not very central and requires a bit of a drive to get anywhere of interest within Mexico City.

Most times, I would be inclined to dismiss a hotel calling itself an "Urban Resort." However, the Live Aqua may just be exactly that. A lovely, clean, modern hotel located at one end of an upscale shopping mall, the Live Aqua stood out for its comfortable accommodations, plentiful amenities, and top-notch staff. Everyone from the door staff to the concierge remembered my name and anticipated my every need. Any problems were dealt with swiftly and with no inconvenience to myself. The housekeeping staff's attention to detail was superb. Sandra, the concierge, made a particularly positive impression, handling my every request with a professionalism and caring I have rarely seen in a hotel environment. I have nothing but positive things to say about this hotel, and would stay here again in a heartbeat for my next visit to Mexico City.

Stayed in March 2023

lovely hotel, beautiful design and fantastic service

Stayed in March 2023

I dont take breackfast

Stayed in February 2023

The Location and Property are excellent. All Staff Members from the reservation desk to every other person working at the Hotel are very professional and helpful.

Stayed in January 2023

the room wasn’t as clean as we expected

the staff and the room were great, beyond my expectations

Stayed in January 2023

I needed a taxi right away to get to an event - so a hotel taxi was offered. for 500 pesos. exorbitant - when an Uber was 180 for the same distance in rush hour!

The hotel was exquisite - architecturally and decor. calm and serene. top notch.

Stayed in January 2023

The spa was not as fancy as expected and it needs some maintenance.

The ambiance is really cozy and comfy. The room was clean and comfortable. Staff is super kind and friendly, always helping you out and giving the best service. The massage from the spa was great, staff amazing.

Stayed in January 2023

Increible Hotel, ampliamente recomendable

Stayed in December 2022

I made a reservation and explained I have a physical disability on the last night I slipped in the shower lucky I only hurt both my arms I suggest the Hotel adds benches to the Showers in Rooms for guest with physical disabilities to prevent further accidents.

The Staff where the number one reason I would return to this hotel

Stayed in November 2022

no pool, - bit of a stretch from the airport

this gets a 9 for the value for money, it’s a fraction the price of the 4 Seasons and the rooms are just as good. shopping mall attached, with some good restaurants

Stayed in November 2022