The ambience

Stayed in May 2024

No closet or drawers, slow wifi.

Great amenities, friendly staff, we felt always secure. The location is great, close to the ruins and everything. It was quiet.

Stayed in May 2024

They need to have a drink menu. We asked for one but they did not have one. Although the waiter verbally gave me the list.

The hotel and rooms are very comfy. The staff was exceptional. I asked to check out late because my bus was leaving at 6pm and there was a small fee but they made it happen. We ate ate the hotel and the food was pretty good and we also ordered drinks while at the pool and their Piña Colada's are awesome. The Hotel is a block away from the bus stop which was one of the reasons I picked it. I would recommend this hotel to anyone.

Stayed in May 2024

The noise coming from people which was coming back to the hotel during the night since our room was near the reception.

The room was comfortable and clean, appreciate place for parking and the staff was nice and available. We did not enjoy the swimming pool because we arrived late

Stayed in March 2024

Really nothing to complain about.

Really nice, spacious and comfortable hotel in a very good location, with restaurants and shops nearby. Professional and helpful staff. Nice swimming pool area. Rooms were OK although a bit dark. Good place to relax after whole-day sightseeing.

Stayed in March 2024

My room was located on the ground floor corner entrance and so noise could be heard early in the morning. However the central and pool areas were only permitted to be in use until 2200 so it was not noisy late at night.

Excellent hotel very conveniently located close to the bus station and other restaurants and cafes in La Canada area. It is minutes from the main road from where you can get transport to the ruins. The hotel has very good facilities including pool and restaurant. The room was well appointed including a/c, fan and filter coffee machine and toiletries.

Stayed in March 2024

The staff is very helpful, friendly and speaks English. The location is great - 5 minutes walking from the main bus station of the city, where tourist tours and ADO bus starts from. There is a possibility to use pool, toilets, and shower after checking out. There are many restaurants around.

Stayed in March 2024

It was lots of mosquitos and they didn’t offer any solution

The hotel is very nice with great location, nice decorations, the guy in the reception was super nice and helpful

Stayed in January 2024

Safe in the room was broken. Needed to go to restaurant on site to refill bottles - would be great if we could do this ourselves from a container in the reception area.

Great location in the leafy area of Canada in Palenque. We usually stay in hostels but this was worth the extra money for the great facilities - well equipped room with fridge, TV, Aircon, showers etc and lovely pool and sunbathing area. The staff were very helpful. We were able to use the facilities outside of our check out / in times which was extremely helpful with early / late buses. Very comfortable stay, highly recommend.

Stayed in March 2024

We liked everything. After eventful days with excursions to Chiapas' many waterfalls, lakes, rivers and the historic Palenque archeological site, you will find a welcoming oasis here. Great and kind staff. They go out of their way to make your stay as comfortable as possible. Arriving early or leaving late is no problem as they will let you lounge at the pool and even turn on (one of their three pool-side) jacuzzi. Located on what must be Palenque's nicest street. 3 minute walk to the ADO bus station if you travel by bus to your next destination. The new airport and (under construction) brand new Maya Train station are an 11 minute taxi ride away. Take any cab, waiting in front of the hotel for a local rate of 150 pesos. You can also take the ADO bus to the Maya Train for 35 pesos but departures are scarce.

Stayed in March 2024

Nice pool and enough loungers. Pooltowels. Restaurant and poolside drinks available. Spacious room with two kingsize beds. Private fenced parking . Quiet nights, just 10 min walk to town center. They allow you to stay at the pool if you have a late bus. Would go there again!

Stayed in February 2024

Nowhere to store clothes in the room. The room was rather gloomy

Incredibly good value . Pool you can swim in. Pleasant environment in hotel public areas. Excellent location. Quiet

Stayed in February 2024

Talking to many employees of the Hotel, we found out that the management (Owners) keep the tips. PLEASE DONT TIP WITH CREDIT CARD.

Very nice location

Stayed in January 2024

Restaurant could be improved.

Good location; comfortable rooms; swimming pool

Stayed in January 2024

Double beds could be a big bigger.

Great pool area, comfortable room, great service at the reception. Location is perfect in by far the nicest street in Palenque. Fine restaurant as well , but also plenty of good food alternatives close by. I made a mistake with the booking, but they were very accommodating with finding a good solution.

Stayed in January 2024

Great location. Very spacious. Friendly staff

Stayed in January 2024

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Everything, there's nothing I can think of that would make me say something was not ok. Great Hotel, staff is 1st class and amenities just on point. We arrived @ 7 am, and they gave us the room right at the moment. That helped so much because we had a rather uncomfortable all-night bus ride. Great pool area, and the restaurant has amazing food at very reasonable prices.

Stayed in January 2024

The jacuzzis are very nice. However, the water was not hot which was very disappointing and not enjoyable. The hot tub water is the same temperature, if not colder, than the regular pool.

Nicely decorated, comfortable, clean and excellent location

Stayed in August 2023

The pool was not very clean, it should be maintained a bit better.

Very big and clean room with comfy beds. Location is very good, 5min walk to all the restaurants. You can easily book a tour to the ruins and waterfalls via the hotel.

Stayed in July 2023

the pool is really hard to keep clean with all the children and babies. We skipped it.

Clean, great space and comfortable beds, kind staff, mini fridge, free water, good shower, bidet, free parking, good food at El Bambú restaurant at hotel.

Stayed in March 2023

The breakfast and the restaurant was average.

Our kids loved the pool. The staff was really helpful. The rooms were nice. Great for families.

Stayed in March 2023

the windows are basically a decoration , unless you want to watch a hallway or listen to cars zooming by

it’s lovely , great rooms , with even Kleenex . refrig etc super clean ,

Stayed in February 2023

easy to find, location, pool, restaurant , parking

Stayed in February 2023

The place is very clean except for the pool area. The water in the pool did not look fresh and clear as on the pictures. Steps into the pool were slippery. Besides, the pool area was full of leaves. I personally thought the pillows are very thick and hard but that might be a matter of personal taste.

The staff is very nice and helpful. The hotel offers free secured parking. The architecture of the building is very spacious. Also the street where the hotel is located is really nice, with a couple of nice restaurants and coffee bars.

Stayed in February 2023