Even though we had all inclusive, we did not have the freedom to walk in to the buffet and seat ourselves. We had to check in with a host, scan our bracelet and then wait to be seated. The wait at the diner was long. Even to be greeted after sitting down we waited a long time just to place order.

Lots of options at the Breakfast buffet. The egg station was also a great option as well. We also enjoyed having breakfast at the diner.

Stayed in April 2024

The mattress was horrible.

Everything but the bed

Stayed in March 2024

Very little nighttime activity unless you went to the bar. Very hilly as well so you will not walk around much. Golf carts take you everywhere

Beautiful resort with many pool options. Sky Pool is amazing. Good restaurants

Stayed in December 2023

While the siting on a steep hillside makes for gorgeous views, I would prefer more walking accessibility without the need of using the golf cart transports (which were readily available). I would have liked to be able to walk to coffee quickly. I would have liked a hard copy map of the restaurant locations. I would have liked a welcome ride throughout the entire property to get a sense of the whole place.

Beautiful views everywhere, lovely lobby, nice details, different vibes at each pool, each restaurant

Stayed in November 2023

Some cocktails were made with syrup, not fresh fruit juice, so were not great. Maybe it's American style and we just aren't used to the same ingredients etc. We also are not used to the pestering from the salesmen trying to sell timeshares. However we were left alone when they realised we aren't eligible. Mimosas were nice, but they are traditionally served in a champagne flute (not a pint glass) which I had to request. That seemed odd, but it was provided when possible, thank you.

Gorgeous resort with grand interiors, attentive staff, multiple pools to choose from, spacious suites with everything you need. Definitely would recommend the sky pool. It has the best views, with good music and an infinity pool. Never seemed too busy. There's a choice of restaurants and we were lucky to be there for Mexican independence day where the main restaurant had fantastic, fresh made tacos.

Stayed in September 2023

There could have been more available restaurants and food types.

Resort was very beautiful and well run.

Stayed in September 2023

The pricing in taxi just to go to the main entrance and shuttle pricing

Loved it was clean, the beach and swim up bars

Stayed in September 2023

I was hoping the property to have many night entertainment. Many activities were mentioned to take place but only morning stretching at the pool would take place. Property was a little unmaintained. Sister Properties are not at all on the same status as Sunset. We got a chance to go to Pacifica, wished it was included in the All Inclusive plan and didn't have to pay additional

The property has lot of food options that can cater to all food allergy people. The property is huge giving space for privacy We enjoyed the almost quick service when we would have a request. All the staff were really very friendly and pleasant

Stayed in September 2023

The bed was waaaaay too hard

Great stay, great staff, and during the slow season, you can’t beat the price

Stayed in August 2023

The over selling of the time share; its crazy.

The restaurants were amazing; especially Zao Shen. The unit itself which was on the beach was incredibly beautiful and true unobstructed views.

Stayed in July 2023

the service was very slow. The app which they recommended using, didn't work most of the time and the information was wrong.

Stayed in August 2023

I didn’t realize how the hotel was laid out- depending on your hotel room, you have a 5-20 minute walk to pool or restaurant or you have to wait for a cart to pick you up. Sometimes the carts come quick but sometimes you have to wait a bit.

The staff

Stayed in July 2023

Vast property. Needed golf cart to move around. Couldn’t go to the beach, wasn’t safe we were told.

Good ocean view property

Stayed in July 2023

I wish the rooms and furniture were a bit updated. Our room location was beautiful, but it seemed it hadn't been updated since 20 years ago. It can add significant value to the first impression. I suggest adding some night activity, Dance, or sunset firepit along the beach. It's a beautiful view but hasn't been used to its full potential.

It was a beautiful placewith a very convenient location. Close to the Marina and many activities. The food was AMAZING. Every day had different cousins and each was tasteful and delicious. The transportation within the hotel was so amazing. We loved the staff. They are very friendly, helpful, polite and caring.

Stayed in July 2023

Property, gardens, pools

Stayed in July 2023

Went to the Pacifica location to visit and didn’t feel welcomed .

Stayed in July 2023

A few higher quality included liquor options would be nice. The pools got a bit overcrowded on the weekend due to several weddings on sight that restricted use of some areas / pools.

Overall, we were very happy with our stay and would recommend Pueblo Bonito Sunset to others as well as return to this location. The staff was very friendly, the accommodations were nice, and the food exceeded our expectations.

Stayed in July 2023

At many times it seemed like there was understaffing at pool. It took a long time to get a drink at swimup bar, and when staying in seats, it took a while for waiters to come around.

Resort is beautiful and massive!

Stayed in July 2023

We wish the servers at the pool were a little more friendly and less focused on tips to receive good service. Also wish the pool water was warmer! Very little negatives overall.

We especially loved the Sky Pool, the Market, and the Japanese Restaurant. The view from our room was beautiful. Maid service each day was exceptional. Resort was well run and very clean. Variety and quality of food was awesome.

Stayed in May 2023

Pools can be crowded & little to no seating due to guests reserving chairs early

Variety of pools & restaurants, friendly staff

Stayed in April 2023

We received our keys to the room around 3:30pm. We hustled to our room so we could change real quick into our swim suits and went to the main pool on the beach. We went to get towels and they said they were out and to check back in 40 minutes - which we did and they still didn’t have any towels. We checked back again 30 minutes later and no towels. We had to walk back to our room dripping wet. The towel cards they give you state on them there is a $25 USD charge if you lose the card. Ironic since they can’t even provide a towel to you later in the day. The pillow cases were missing from our 4 bed pillows. Housekeeping banged on our door at 10am even though we had the do not disturb sign on it. They wanted to clean our room but check out wasn’t until 11am. No water or coffee in room.

Beautiful Property, amazing food at restaurants and Sunday buffet was incredible. The violinist they hired was awesome and played upbeat pop music. Waitstaff worked hard and very pleasant.

Stayed in May 2023

a little dated, they ran out of towels early and often. they food is okay, nothing to get excited about. all the up charges and the constant sales pitch is intrusive and annoying.

Stayed in April 2023

Quality of drinks could be better

Friendliness of staff

Stayed in March 2023

CHECK-IN IS ALWAYS A HASSLE

EXCELLENT LOCATION

Stayed in January 2023