waiting for shuttle to go between facilities

nice pools, reasonable food choices and quality

Stayed in November 2023

the elevator was down and we didn’t get a tour of the whole resort. you could tell it was short staffed but the staff they had more than made up for it.

the staff was absolutely amazing. the pools were the perfect temperature.

Stayed in July 2022

they charge you extra if you check in before time. They say they to this in order to give you the room clean and tidy. HOWEVER, when we received the room it was full of little rubbers and the shower was with hair. The worst, the wc also had some hair, don’t want to think about where it came from. i thought that maybe they would clean it the day after, but they never removed the hairs. I would not come back, sorry to say this, but in my opinion it was tooooo expensive to receive such a messy and dirty room

the staff was very nice. the food was delicious

Stayed in April 2022

The only thing was that there were little 🐞 falling on the bed from the palapa.

The staff, all beautiful people. I loved tranquility of the environment. I love nature, so this is the perfect place. Great for couples and family.

Stayed in September 2021

This resort was NOT like it was advertised! We had one restaurant open the entire duration of our trip. We had to eat there for breakfast, lunch and dinner. One night of the entire stay there was a second restaurant open. A steakhouse is advertised, which we were looking forward too, it was never open. There’s a little ice cream shop, never once was it open. There was only 1 bar open the entire time. It’s advertised that hourly transportation was provided to/from the beach, this isn’t true; there were 3 shuttles a day. Transportation around the resort sometimes wouldn’t show up. Our room was disgustingly DIRTY, I have plenty of photos. Furniture and decorations were also broken. The keycards to our room were shut off 2 days in a row. The first time someone was sent, the second the front desk refused to send someone to us so we had to walk to the lobby to get new key cards and walk back to our room, in a different building. We reserved the all inclusive master suite for 2 people, the room came with a private pool, we were given 2 towels. That was it. Getting towels was a hassle! At the public pools they argued with us about getting towels to use because the front desk didn’t give us some card to get towels. The food was awful! Minus the omelettes that were made fresh every morning. We had 2 bathrooms in our room; one never got hot, the other only 1/2 the shower head worked. A horrid smell was coming from the cabinet under the kitchen sink, similar to raw sewage. As soon as we checked in they tried to pressure us into going to a presentation, which we declined, numerous times before they let up. We did NOT do this vacation under the guise of it being presentation based. After all we spent $2,000 for it. I’ve never been pushed to do a presentation unless I’ve gotten one heck of a discount on the trip to begin with. There were CONSTANT venders on the beach.

This resort was situated on a mountain and it did have some beautiful views. The service of Daniel and Fernando in the restaurant was superb! They were by far the best of this resort. They both went above and beyond to do their best to make us comfortable while dining.

Stayed in February 2024

The communications between guest services and the operations team could have been better. The hotel had refurbished another part of the hotel and meals were switched to this location but the guests were not informed. Also the cleanliness of the room at check in had not been as thorough as would have been hoped but the staff were very quick in making things right.

The location was perfect, we went on an all inclusive and the food in every restaurant was delicious with great staff.

Stayed in October 2022

1) the AC in the first or second rentals were not working. On day two and third rental unit, we finally had working AC ***NOTE: the first until had an ocean view and we were placed in a until that was bigger but look out to a roof of the building next door*** 2) the free WiFi didn’t work at all. ONLY option was to pay for upgrades by devise 3) expected to tip everyone even though tips were said to be included 4) no hot water in the showers

the staff were very nice and everything was clean.

Stayed in June 2022

Have to get a ride everywhere on the property.

The service was impeccable. The staff waited on me hand & foot.

Stayed in March 2022

food and beach is too far away and not a cool spot

room

Stayed in December 2021

The staff could be more kn0wledgble.

The beach was excellent, the food was average.

Stayed in July 2021

Not the fault of the resort, but it's raining season and guess what, it rained every day. It it's still very beautiful .

I loved nature. The views, the vibrance of the colors of plants and flowers. The peace ☮️ that sorrounds the resort. The staff, starting with the gardener's on up.

Stayed in September 2021

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in February 2023

There are no comments available for this review

Stayed in January 2023

There are no comments available for this review

Stayed in June 2022

There are no comments available for this review

Stayed in April 2022

There are no comments available for this review

Stayed in December 2021

There are no comments available for this review

Stayed in October 2022

There are no comments available for this review

Stayed in March 2022

There are no comments available for this review

Stayed in November 2021

There are no comments available for this review

Stayed in February 2022