Paseo de la Quinta, 6 Fraccionamiento Real Diamante, 39907 Acapulco, Mexico
#10 of 89 hotels in Acapulco
Guests' ChoiceBased on 90 hotel reviews
8.7Cleanliness
8.9
Comfort
9.0
Location
9.0
Facilities
8.3
Staff
9.0
Value for money
7.9
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 7 August 2023
Bar
IsraelPoor quality of gym and average breakfast
Private beach. Beautiful outside pool. Best tacos at the pool restaurant.
Stayed in May 2023
Reviewed: 29 June 2023
Martha
United StatesA little the time to pass security, but it also make us feel safe.
Just gorgeous! The building, the landscape of the gardens, palapas and fountains, and the ocean view. The food is amazing and the spa sooo goood.
Stayed in June 2023
Reviewed: 23 April 2023
Jon
United KingdomNothing that I didn’t like.
It’s an old but beautifully maintained, clean and well run property. It’s up on a hill with a spectacular view, but it also goes down to a lovely part of beach with a nice swimming pool area. There’s a restaurant on the beach and one at the top, both serving good food. And a nice bar. The staff are amazing; so helpful and friendly. Excellent WiFi everywhere. I hardly left the hotel for the three days. Overall a relaxing and charming experience.
Stayed in April 2023
Reviewed: 30 December 2022
Rogelio
Mexico- Bell boy got angry because apparently tip was not good enough - Glasses at the beach are not fully clean - Furniture is a little bit old and in general the hotel needs a little make up - I found two small cockroaches in the room
It's a comfortable hotel but if you find the same rate with other hotels, probably the others are better. Nothing so bad but also not the best.
Stayed in December 2022
Reviewed: 25 December 2022
Alexandru
BelgiumAlthough they probably try their best there are places they could improve mainly food chapter, silence, pool area definitely need a revamp and a new cleaning routine ( black fungus between tiles is not a joke). Sunbeds are crumbling and the nix of different type of seating some in plastic some in wood clashes with the tropical paradise they try to achieve. Hopefully management will take this as a constructive critique and less of a complaint. The good intentions are there but needs a bit more than that.
Gorgeous views and very big rooms. Stuff incredibly helpful and nice and try their best even when the language raised some problems. The beds probably the best you can have. Altogether a pleasant and happy atay at Quinta Real.
Stayed in December 2022
Reviewed: 20 December 2022
Hugo
Mexicosome people in the hotel were not really helpful, they don’t know how to solve your requirements, I was expecting in a 5 star hotel a more qualified personnel. The bathroom is good but needs the bathroom some maintenance, it is old and doesn’t look so good.
great location. private beach and the facilities are good, small hotel then is private.
Stayed in December 2022
Reviewed: 18 December 2022
Tom
FranceThe food was awful.
The fact that there was no music at the pool made it very quiet and restful - AWESOME!
Stayed in December 2022
Reviewed: 17 December 2022
Felixgirl
United Statesi wish the beds were more comfortable
how clean and beautiful it was
Stayed in December 2022
Reviewed: 11 December 2022
Karina
Mexicofood was too expensive
beautiful views and great service
Stayed in December 2022
Reviewed: 3 November 2022
Marlene
MexicoThe food was too expensive for the medium quality.
Great location and an amazing pool area. The staff was lovely.
Stayed in November 2022
Reviewed: 1 November 2022
Luis
Mexiconeighboring commerces
everything!
Stayed in October 2022
Reviewed: 30 October 2022
Andrew
New Zealandsome staff were a little slow… but polite and nice
beautiful setting and landscaping
Stayed in October 2022
Reviewed: 27 October 2022
Amin
United StatesBeautiful views from the rooms and restaurant, the beach club is well located with a private beach, the staff is very attentive and the food is great!
Stayed in October 2022
Reviewed: 24 October 2022
Olivier
United Statesgreat staff very friendly and amazing place
Stayed in October 2022
Reviewed: 22 October 2022
Olivier
United Statesbeautiful views
Stayed in October 2022
Reviewed: 1 October 2022
Marvin
United StatesAge of building
Great customer service
Stayed in September 2022
Reviewed: 1 September 2022
Hortencia
Mexicothe property is beautiful. Food could be better and staff needs to be increased.
location! It is a beautiful property with very good maintenance.
Stayed in August 2022
Reviewed: 19 July 2022
Marcelino
United Statesit is old
the staff and location
Stayed in July 2022
Reviewed: 9 July 2022
Janexy
United Statesraccoons
Stayed in July 2022
Reviewed: 29 June 2022
Elisa
Mexicogreat location, staff and food
Stayed in June 2022
Reviewed: 16 June 2022
Genaro
United Stateslot of stairs to get to a elevator but manageable
very clean and wonderful staff
Stayed in June 2022
Reviewed: 31 May 2022
Olivier
United Statesextremely friendly staff
excellent location
Stayed in May 2022
Reviewed: 17 April 2022
Gicela
United StatesAmazing place to stay if you want to relax and enjoy quietness. Beautiful place.
Stayed in April 2022
Reviewed: 18 February 2022
Walter
United StatesThe days were too short! besides that everything was just perfect! the attendants are very kind and always smiling!
The breakfast was not included in my rate, but I have no problem with it, the breakfast was amazing and delicious. The accommodations are just amazing, I will recommend room 520 to any one without any doubt.
Stayed in February 2022
Rome, Italy
Bratislava, Slovakia
Kleinblittersdorf, Germany
Seville, Spain
Lausanne, Switzerland
Fillièvres, France
Trogir, Croatia
Bloubergstrand, South Africa
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content