The included wine could have been more premium based on the quality of the food, but that’s a personal preference. Everything else was incredible.

Beautiful room (junior suite), lovely pool areas, beach was gorgeous too. Amazing food, the a la carte restaurants were 5 star. Unlimited mini bar and jacuzzi in our room! All of the staff was so friendly and helpful.

Stayed in February 2024

Bed and pillows were not too great.

Food, beach, pool.

Stayed in February 2024

Food services were adequate, but not consistent. Some restaurants better than others, and even varied from night to night. No reservations - but waits of 30-45 minutes; turnover between sittings not efficient. Impressive environmental programs portrayed, however ubiquitous use of plastic water bottles, no in room waste sorting, gas powered gardening equipment (loud as well as environmentally poor) were a bit disappointing.

Beautiful property; fairly traditional style. Very nice beach with clean sand - beach walking was a joy. Common pools fairly busy, usual crowds around swim up bar, etc, but property overall never felt crowded. Swim out room was bliss. Staff were exceptionally attentive and helpful (room concierge and activity leader in particular). Lots of activities, which you can do - or not.

Stayed in January 2024

Check in was out of kilter with the rest of the service received. Seemed uninterested and no welcome drinks as promised

Fantastic stay at the hotel and all staff were very friendly and exceeded our expectations

Stayed in January 2024

Nothing

The resort was beautiful. That staff could not do enough to help. I had a swim up room and it was amazing.

Stayed in January 2024

Beautiful resort, calm and sophisticated, high quality service and food. Definitely one of my most favorites stays

Stayed in December 2023

Picas reposeras en la playa y tener q madrugar para reservar

La playa lo mejor Personal de ingreso (Mario) insuperable

Stayed in November 2023

The hard sell to purchase a membership to the Hyatt vacations packages upon check in. The pools were not heated and the water was, at times, too cool to swim in. After spending extra for a swim out, it would have been nice to be able to swim at all times. The bed linens and especially the pillows need upgrading.

It was clean, sanitized often and beautiful. Beautifully landscaped and the amenities were many! The staff is genuinely friendly and very helpful. Our room was comfortable and furnished well. The food was delicious, from breakfast to the dinners and all snacks in between. The spa was beautiful and the service was great. The beach sand is soft and landscapes breathtaking.

Stayed in November 2023

My wife and I were here for our honeymoon last month and stayed in the preferred club swim out suite. We were not disappointed, all the staff were more than helpful. The concierge always made sure we had everything we needed. The selection of drinks in every bar was good and no cocktail was too much trouble for any of the bar tenders. The food in all the restaurants we ate in was very good. The teppanyaki table in the Asian restaurant was outstanding. The pools and the beach were always clean. We’ll definitely be back

Stayed in October 2023

I did not like the fact that I was not able to extend my stay. Unfortunately, 8 days is not enough time to enjoy everything that the property has to offer.

"If you are looking for a serene and secluded getaway, Secrets Maroma is the perfect choice. This stunning resort, part of the Hyatt brand, boasts a spectacular design and architecture that has been preserved for 15 years. You will enjoy modern amenities and attentive staff who will cater to your every need. The resort offers a variety of shopping, dining, nightlife, and entertainment options on-site, so you will never run out of things to do. Plus, you will have access to the best beach in Riviera Maya, with its pristine sand and clear water. Secrets Maroma is an adult-only resort, which adds to its charm and tranquility."

Stayed in September 2023

Honestly, everything was great. The only “negative” part of the trip was one element of an excursion off the resort.

The whole experience exceed expectations with great food, great entertainment, and amazing customer service.

Stayed in September 2023

There were a few times that poolside bar and food service were slow but it was busy and understandable. Some bars made better drinks than others but they were unlimited, so nothing lost!

Everything was phenomenal, from the swim up room to the restaurants to the beach to the spa to the entertainment. Pop up lunch specials were all beyond amazing food! I felt special and pampered and relaxed.

Stayed in September 2023

Time share people at check in

Everything!

Stayed in September 2023

Mosquitos and long pant dress code

We loved the friendly staff and the beautiful grounds. The food was delicious and the beaches were stunning.

Stayed in September 2023

The price point for the preferred seemed higher than the value received.

The location is beautiful and very nicely maintained.

Stayed in September 2023

The AC was not as cold as we would have liked, but the staff provided a fan when we notified them.

Lots of fun activities, good food with lots of options. The staff was extremely friendly and always seemed happy.

Stayed in August 2023

Beautiful all inclusive resort with private beach. Great service and great food.

Stayed in July 2023

Not enough space at the pool to enjoy a relaxing afternoon. The vacation club team was a little too persistent in trying to sell the options available

The location and setting is perfect. The staff is incredibly friendly

Stayed in July 2023

No complaints

Cleanliness service and food

Stayed in June 2023

App didn’t work properly. Housekeeper could do a bit more and better. Minibar not as per standards in a 5 stars hotel

Amazing food at the Asian restaurant and at the Sea Side restaurant. Staff polite, friendly and professional as a 5 stars should be. Staff very efficient. Common areas clean. Room clean and private concierge very efficient

Stayed in July 2023

Nothing, i loved everything.

Everything was excellent.

Stayed in July 2023

Food was good but not excellent.

Very friendly and accommodating staff. Very nice ambience. Gorgeous bathroom. Clean beach - little to no seaweed.

Stayed in July 2023

I didn’t like the sales pitch disguised as a breakfast with the vip staff for a tour of the property the day after you arrive. My partner and I both had stomach issues the whole trip from the food. Again all the food was tasty and prepared well but still didn’t sit well with us. Especially the last night after my lamb dinner. I was sick all night.

The property was very nice and well maintained. Staff was incredibly welcoming and helpful. Food and drinks were very tasty. Beach was beautiful, pool was perfect. Shows and activities were great.

Stayed in June 2023

nothing

the service was exceptional . try

Stayed in June 2023