There was no any negative impression

- Very nice boutique hotel - Francisco, the hotel manager is so friendly and helpful. He supported in organising a boat trip that was great - Large rooftop with beautiful view on the lake, with rooftop pool and breakfast area - Cozy inner garden - Good location - Free parking in front of the hotel

Stayed in February 2024

Very welcoming and helpful staff, gave us a lot of advices for our stay in Bacalar! Rooms were clean and comfy!

Stayed in January 2024

Nothing negative to report or suggest for improving. Nothing that I didn’t like ! This isn’t a paid comment by the way. I will come back for a longer stay

The hotel and rooms are designed very thoughtfully and promote a sense peace. A delicious fresh hand crafted breakfast was served on the beautiful roof top patio that overlooks the lagoon.

Stayed in January 2024

Even though I came at 15:45, I had to wait for cleaning to be done, as someone had late checkout, even though it is said by noon

They have breakfast and pool

Stayed in December 2023

I can honestly say that this place is a tranquil gem. The family run business is very cared for and they are eager to help you. The rooms are clean, fresh and comfy. The breakfast is a lovely fresh buffet. The pool area and relaxing terrace overlooks the lake and is peaceful. Quiet are to stay as no road noise. Overall a great stay. However it is a 10 minute walk to the epistle. Which didn’t bother us, but thought I would let potential people wanting to stay know.

Stayed in December 2023

Everything was ok.

The location was great. The staff was very friendly and breakfast tasty.

Stayed in November 2023

A well located hotel with lovely staff. It was only a few minutes to the nearest public pier for swimming in the lake, close to restaurants and a 15 minute walk to the bus station. My room was comfortable with a fridge and safe for valuables. There is a small pool on the roof which was great for cooling off. I booked my pontoon boat trip with the hotel and the cost was cheaper than the prices offered by the sellers on the street and I was picked up and returned to the hotel too.

Stayed in November 2023

Breakfast could have been better. Little choices of food. Pool didn’t really look clean, so I didn’t go in there. Room’s window was right next to someone’s roof, so when I opened the curtains, there were people next to my window. Didn’t feel the privacy. Stayed with curtains closed.

When I arrived at the hotel, the staff was very friendly and helpful. I arrived earlier than check in time, but they made it ready in no time. I asked for places and they helped me with all the questions and gave me suggestions. Room was nice and clean. Comfortable bed with good wifi.

Stayed in November 2023

The hotel stays in an excellent location in a quiet part of the town, close to the beach and not so far from the town center. Both the house and the room are very clean. They clean it up daily. The staff is very frendly and helpfull. Breakfast - Excellent! Great choice, you can eat as much as you wants - eggs with bacon or vegetable, beans, toasts, stuffed omelette, pancakes, müssli, joghurt, fruits, coffee, milk, tea, juice. We really recommend the hotel!

Stayed in November 2023

The location, the breakfast. It was amazing

Stayed in August 2023

The wifi connection wasn't stable inside the rooms.

Francisco helped us with all our needs. The rooms are very comfortable and clean and the breakfast is delicious.

Stayed in July 2023

Great Breakfast and everyone super nice

Stayed in June 2023

Parking is available only publicly on the street and often occupied, then it can be difficult to find a free parking space nearby.

Small beautiful and clean hotel complex with courtyard, located a bit away from the big hustle and bustle. But restaurants and also the center (castle) is within 5-15min walking distance. Very helpful staff. Only stairs, no elevator. Refrigerator in the room. Bathroom with shower. Breakfast is served on the roof terrace, there is also a small pool. View from the roof terrace reaches to the lagoon.

Stayed in April 2023

There is no elevator, so if you have problems with stairs the pool and lounge area are on the top floor. The only other thing was that the pool didn't appear to be cleaned often. It wasn't dirty, just the filter never ran. No coffee maker in room.

Very clean, good location near the water, but far enough that the moquisitoes were not a problem. The staff were great, we stayed a week the staff tryed to change the breakfast a little every day. the breakfast was simple but very tasty. Not far from the main town square, walking distance, with lots of cute restaurants nearby. Very quiet area, even with Mexican Holy week. Highly recommend this place. We come back.

Stayed in April 2023

The view from roof, the room, the breakfast!

Stayed in April 2023

Bed lenght was a bit too short

The room was comfortable, shower was good, great view from the rooftop

Stayed in April 2023

The staff was very friendly and the room was clean I would book again if I travel to Bacalar again

Stayed in March 2023

Breakfast starts at 8 am but the staff was not ready, it took some time to complete the buffet (this happens every morning).

Very nice hotel style, friendly staff, great location, close to the public lagoon access, easy parking on the street in front of the hotel, breakfast with hot and cold dishes

Stayed in March 2023

We showed staff lightbulbs in our rooms that were burnt out and needed to change- as the rooms were in the courtyard so quite dark, but they never did. courtyard rooms are quite noisy as it’s a meeting place for groups before they left the hotel- not a bad idea to bring earplugs

The location was great only a block walk down to the boardwalk and a couple more block to the ecological entrance to the lagoon. The included breakfast was great! Hotel has a nice rooftop pool as well as sun loungers and tables

Stayed in March 2023

The mini fridge in our room is super old felt like it was overheating and had to wear earplugs at night it was so loud

Location is great, only a block and so away from the lagoon and a couple blocks away from the ecological public entrance. There is a nice rooftop area with sun loungers, tables, rooftop pool, and it is where they serve a great breakfast! Common courtyard on the ground level with a water cooler for guest use was great. Each level of the hotel has an inside common area to hang out in. The staff were great

Stayed in March 2023

wifi in the room is very slow and is unusable at one point

the view from the balcony was nice

Stayed in February 2023

It's no fault of the hotel but there is a lot of outside noise - both from construction next door and a happy rooster! I typically wear earplugs anyway for sleeping so this didn't bother me at all but it's something to be aware of.

The rooms were clean with plenty of towels and comfortable beds. The breakfast was amazing! We also enjoyed the rooftop view for relaxing and watching the sunrise. The public access point to the lagoon is very close or you can use the boardwalk for about a peso. This is definitely worth doing - watch for the alligator in the reserve area!

Stayed in February 2023

no hot water!

it has a comfortable bed.

Stayed in September 2022

Central, clean, quiet at night, lovely rooftop pool and lounge

Stayed in March 2024