It's not something the hotel can do much about, but there's constant fireworks from the churches around, constant music from the events that take place at the hotels many recreational areas, and all this throughout the day, I couldn't rest at all. The bed was hard, let's be honest, they need to address that, and the Wi-Fi is infuriatingly spotty, worked 50% of the time. They also were happy to hand me the remote for the TV during check-in, but they didn't give me the password (?) I had to call the reception office and ask for it, which is a shy person's nightmare.

Very clean, very open location with great view

Stayed in December 2023

bed was hard as a rock. Could not sleep because it was so uncomfortable

Restaurant was good but expensive

Stayed in August 2023

The mattresses are old and need a change.

The location is excellent and the staff is very efficient and kind.

Stayed in August 2023

Expensive laundry service, price not quoted in advance. No air conditioning though we didn't need this. During our visit the hotel was very busy, the rooms overlook the pool and restaurant and so it was very noisy with children playing in the pool from first thing in the morning until the evening. The environment was not very relaxing. Very small TV but we didn't need this.

We had a lovely stay here. The hotel is very attractive and the courtyard layout offers cool, shaded areas to sit. The location is good, bars and restaurants nearby and close to the pyramids, museum and park. 20 minutes walk to the main square of Cholula and very easy to get Ubers. Our room did not have air conditioning but was naturally cool despite the heat outside. The room was simple but comfortable. We enjoyed the pool and restaurant and had some good breakfasts/drinks/snacks. The staff were helpful and helped us to do laundry but this was more expensive than we expected. WiFi worked well. We were mostly out during the day.

Stayed in April 2023

Nothing.

Ideal for us as we were visiting our daughter in Cholula.Just a short walk to the centre and the Pyramid. Didn’t have breakfast but the coffee was good.

Stayed in November 2022

Breakfast was okay. I ate traditional Mexican food (enchiladas), which was good. Dinners were very disappointing. Twice I ordered expensive steaks and both times they were nearly inedible: a boiled T-bone that was only 1/4 inch thick, and a rib eye (1/2 inch) that was so salty that I could only eat about half. My wife ordered the same fish dish twice: once was good and the other was too salty to eat. The two didn't look like the same dish. It was a busy weekend, with numerous family groups. It was annoying, however, that these groups were allowed to party in the common courtyard and even hallway in front of other guest's rooms, with loud music into the early morning. We are used to the many bells and rockets, but the loud music and festivities should have been controlled after a reasonable hour (11 pm?).

We have stayed at the Villas Arqueologicas on visits for nearly 40 years. The staff is friendly and the facilities are clean and well maintained.

Stayed in August 2022

room was small smelled of desinfectante

location and atmosphere

Stayed in August 2022

pool area and food. Very good staff

Stayed in February 2022

There was an event on the ball-room, the music is almost imperceptible from the room I was in, but it might be noisy in other rooms. Also, the guests that stayed in the hotel after the party ended (01:00 am approximately) could be a little noisy.

The location and the installations were excellent. The rooms (in general also the whole hotel) are vintage-like, resembles a traditional Mexican hacienda. I didn't have the opportunity to taste the food, but I have hear from trustable sources that is also very good!

Stayed in January 2022

A would love to have more light at the room.

This place is the perfect spot if you like the countryside feeling. It was perfect to relax and to have friends joining us for breakfast. My favorite part was the pool, the gardens and the view. Staff at the restaurant were friendly and willing to help at any time.

Stayed in May 2021

The last night of our stay (11:30 pm/NOV 7) someone broke into our room. They tore the screen off the window, then broke through the locked window. My husband called out and the intruder ran off. Only one security guard was working; he did not find anyone outside. We closed the window and braced it with a stick. The management did not contact us the following day as we requested. FIrst floor rooms need new secure windows. Security is very lax in general.

For more than 40 years we have stayed at Villas when we visit Cholula. It is in a great location.

Stayed in November 2023

Mattress was hard/uncomfortable.

Stayed in October 2023

Horrible rooms. Shower and bathroom with no windows and only a tiny window in the room back or with no airflow. We were so hot and the room felt stuffy, it was so hard to be in the room. Plus, plus shower only has a curtain (no door), so the steam and heat would get into the room. Horrible!!!

The pool

Stayed in July 2023

Some of the stuff members were rude Didn’t follow direction or guess instructions Request etc.!!! The front gate guard rude, unprofessional, politeness horrible Cleaning ladies don’t follow instructions or gues request However the other personnel were Great!!!🙏

Great

Stayed in May 2023

The pool doesn't have a hot tub which would have been fun for relaxing after a long day of exploring. That's the only improvement I could think of. Also, the wifi is intermittent inside the room so you need to be creative where you use your phone to get full strength signal. The laptop was able to connect fine, however.

Beautiful hotel right near the Cholula pyramid. The location is perfect for archeological exploration. The staff was super excellent. The place is the cleanest I've ever seen anywhere. The rooms are beautiful. The food is fantastic. No tricks at all just solid value and a stunning beautiful stay!

Stayed in February 2023

Location staff food the best hotel I have stayed in the Puebla Cholula area

Stayed in April 2022

Wifi

Views

Stayed in April 2022

no

great

Stayed in April 2022

TV size.

Really quiet and really comfortable.

Stayed in February 2022

Not tried the was empty all the time very good

Stayed in November 2021

rooms to small no air conditioning

friendly service

Stayed in May 2023

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in December 2023

There are no comments available for this review

Stayed in December 2023