12, Jalan Pinang, 50450 Kuala Lumpur, Malaysia
#14 of 497 hotels in Kuala Lumpur
Guests' ChoiceBased on 2380 hotel reviews
8.9Cleanliness
9.2
Comfort
9.3
Location
9.4
Facilities
9.1
Staff
9.2
Value for money
8.6
Free WiFi
8.7
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End of dialog contentReviewed: 19 May 2024
Hariri
United Arab EmiratesThe staff were so welcoming and helpful. The room's cleanliness and view were amazing, we just wanted to stay in and enjoy it. The breakfast buffet could use some more varieties of food but overall everything was just amazing. We enjoyed their spa so much too! Highly recommend trying the spa I stayed at Grand Hyatt KL back in 2016 and 2018. and again now in 2024, nothing has changed to the worst, in fact it got even better!
Stayed in May 2024
Reviewed: 19 May 2024
Muhd
SingaporeStayed from 12-14 May, decided to try the breakfast ok 14th May, food spread was good but service from the staffs was disappointed. One of the staffs had to looked at us up & down to see for our attire without smiling, waited 5mins for a table. No eue contact from staffs to come clear the table or offer for any coffees. Lastly when i told them my room number and asked to billed to the room, they came back during i was about to exit the breakfast area infront of other patrons and said cant find our room and request for immediate payment, this is so embarassing when im staying there for 2nights and gave RM600 for deposit. Many new young staffs prolly interns, please hotel management do train them more. Book hotel stay again in future yes of course. But book Breakfast is a No for me. I would rather eat outside. Thanks
From the bellboy to the concierge to the room all was perfect. Very nice design room. Comfy bed and pillow. Good location walking distance to Suria KLCC. I booked the makan petang pantai timor at Jpteres, food and service was awesome.
Stayed in May 2024
Reviewed: 18 May 2024
Manwinder
MalaysiaI wish there had been Bluetooth or wifi speakers.
The rooms were quiet and comfortable.
Stayed in May 2024
Reviewed: 17 May 2024
Hasan
TurkeyDidn’t like restaurant
It was just in the city center
Stayed in May 2024
Reviewed: 16 May 2024
Saimon89
MalaysiaNot a dislike but, the smoking zones are very compact. Maybe put a bench for us nicotineheads?
Everything 😂 down to every minute detail. Look for Youmin at the club lounge, she is a gem.
Stayed in May 2024
Reviewed: 16 May 2024
Nili
SingaporeLocation is perfect, clean, and good gym facility
Stayed in May 2024
Reviewed: 8 May 2024
Aca-
BangladeshThere was nothing to say against the hotel. But a movie theatre can be added.
The location was great, the room was very comfortable and the meals were delicious. I would love to visit again with my family. It is one of the best hotels abroad I stayed. The staff were also so polite, helpful and cordial, it amazing.
Stayed in April 2024
Reviewed: 6 May 2024
Feras
Saudi ArabiaStaff was really nice. But tips for restaurants/sightseeing weren’t useful, they recommend what’s close, not necessarily what’s best
Excellent location, great room
Stayed in April 2024
Reviewed: 4 May 2024
Jen
Malaysiathe layout
the property and location
Stayed in April 2024
Reviewed: 2 May 2024
Hermattie
United StatesLiked the view very much!! Breakfast was amazing, especially the choices.
Stayed in April 2024
Reviewed: 1 May 2024
Steve
AustraliaNothing
Everything
Stayed in April 2024
Reviewed: 23 April 2024
Ahmed
Saudi ArabiaThe bathroom too small.. too much expensive
The staff were very helpful and joyful 😊... excellent location... perfect breakfast.. comfortable bed
Stayed in April 2024
Reviewed: 22 April 2024
Bambang
IndonesiaRoom so spacious and good Breakfast so good and a lot of variety
Stayed in April 2024
Reviewed: 21 April 2024
Paul
SwitzerlandThe lift system is a little unusual.
Excellent location, high quality hotel, great facilities and friendly staff
Stayed in April 2024
Reviewed: 21 April 2024
Amit
United Arab EmiratesPool was good but not exciting for kids
Staff. Coutesy and Guest service
Stayed in April 2024
Reviewed: 20 April 2024
Selim
CanadaNothing.
Room with an excellent view of the skyline and the streets around KLCC.
Stayed in April 2024
Reviewed: 18 April 2024
Rami
AustraliaI dont understand why deposit was hold for another 2 weeks after check out ? I hope they will refund it after we leave BIG RED FLAG !!!
Overall very nice
Stayed in April 2024
Reviewed: 17 April 2024
Nadia
MalaysiaNothing.
Everything is amazing. Breakfast spread at Thirty8 is the best I’ve experience in a while, complete with scenic KLCC view. Staff is quick, attentive and friendly.
Stayed in April 2024
Reviewed: 16 April 2024
Nicky
AustraliaNothing
The room was amazing, great view and excellent facilities. The room was large and very well appointed. Large windows gave an excellent view of sorounds. The breakfast was amazingly with numerous options.
Stayed in April 2024
Reviewed: 14 April 2024
Hisham
Saudi ArabiaPrices could be better
Comfort and friendliness of staff
Stayed in April 2024
Reviewed: 14 April 2024
Anca
Romania-
Very close to KLCC, large room, very comfy beds, great, great overview of the Petronas Twin Towers, nice relaxing swimming pool
Stayed in April 2024
Reviewed: 13 April 2024
Saiful
Malaysiaalls….
Stayed in April 2024
Reviewed: 13 April 2024
Trevor
AustraliaRestaurant we visited for dinner was dreadful. Staff were uncoordinated poorly trained. Our meal )same) for four people were delivered one at a time many minutes apart.
Modern & smooth running
Stayed in April 2024
Reviewed: 12 April 2024
Madhumathi
United Arab EmiratesEarly check-in option not available, had to book for additional full day separately to allow for early check-in (checkin is always 3pm but we landed at morning 4:30 am due to flight timings, which is okay). But this lead to paying higher price for additional single day booking for same room, as modification to previous booking was not possible.
Location was very close to petronas towers and mall. Breakfast was really good, lot of variety. Bed facilities and room was very comfortable.
Stayed in April 2024
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