HS 12, Sandakan Harbour Square, 90000 Sandakan, Malaysia
#4 of 27 hotels in Sandakan
Guests' ChoiceBased on 907 hotel reviews
8.1Cleanliness
8.4
Comfort
8.4
Location
9.0
Facilities
8.1
Staff
9.1
Value for money
8.5
Free WiFi
9.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 5 November 2023
Julie
MalaysiaThe washroom was small. The toilet couldn't flush well, and the tap head at the sink was going to come off.
The location is good - beside the harbour with eateries, convenience stores, a mall, etc. walking distance. The breakfast had an impressive spread of Malay, Chinese, Indian and Western food. Value for money.
Stayed in November 2023
Reviewed: 27 October 2023
Diana
AustraliaStaff were amazing. On-site restaurants and café and food trucks give good ambience and food is great. Cleanliness is fantastic. Central location is good. Love the quirky movie theme, decor and street art.
Stayed in October 2023
Reviewed: 27 October 2023
Dianne
AustraliaThe location is excellent opposite the mall, local restaurants very close. Hotel on the seafront.
Stayed in October 2023
Reviewed: 27 October 2023
Laure
BelgiumVery friendly staff. Good breakfast.
Stayed in October 2023
Reviewed: 23 October 2023
Matthew
AustraliaA bit run down in the bathrooms Bed was quite uncomfortable and my back hurt the following day
Location on the waterfront Friendly staff Great breakfast Clean
Stayed in October 2023
Reviewed: 22 October 2023
Mark
United StatesA little hotter water
Nice location on the water. Right in the center of things
Stayed in October 2023
Reviewed: 21 October 2023
Katarzyna
PolandTasty breakfast with a lot of options, central location,
Stayed in October 2023
Reviewed: 20 October 2023
Noraida
MalaysiaNo space parking for guest
Cafe is 👍
Stayed in October 2023
Reviewed: 19 October 2023
Mina
MalaysiaE-hailing can’t seem to detect pick up location from
Close to few major sight seeing (within 5km) to Sim Sim Village St Michael church &. St Mary Church Agnes Keith Residence But it’s actual location is right smack city centre and one can only find malay food mainly in this area (limited selection)
Stayed in October 2023
Reviewed: 16 October 2023
Sebastian
PolandNo refrigerator in the room.
Nice and helpful staff. Very good location.
Stayed in August 2023
Reviewed: 16 October 2023
Kenneth
CanadaStreet noise - smell from harbor. Not a great view - lots of garbage in harbor.
Nice colorful hotel -newly renovated - with some work in progress.
Stayed in October 2023
Reviewed: 11 October 2023
Lamees
United KingdomThe door to the bathroom didn't close properly and I hate frosted glass toilet doors. Privacy makes me question why Why this new fashion? The Skywalker Lounge was disappointing in terms of lacking Starwars decor and expensive food.
Absolutely great location. Staff were super friendly. Room was a decent size.
Stayed in October 2023
Reviewed: 9 October 2023
Rahmat
SingaporeNo parking
Location
Stayed in October 2023
Reviewed: 9 October 2023
Ruth
AustraliaI arrived on a rainy and stormy night so I didnt get a chance to explore the night life - so I will have to come back :)
Loved the location and the pop culture themes! The staff were so helpful and friendly and the view from my room was spectacular
Stayed in September 2023
Reviewed: 6 October 2023
Charlotte
United KingdomThe room was quite warm in the night despite the air con being on. It isn’t the most luxurious but it was an affordable stay and expected level of comfort for what you pay. Nevertheless I would use them again for another similar trip!
Breakfast was okay - there’s enough variety for everyone but it doesn’t stay hot and we were there very early. The location is brilliant albeit there’s little to do in Sandakan however it’s a great stopover after a late flight before rainforest tours etc. Staff were brilliant - very attentive and kind.
Stayed in September 2023
Reviewed: 30 September 2023
Gemma
United KingdomThe area itself doesn't have a lot going on and didn't feel the safest as a solo female traveller. Good if it is just a quick stop over before heading elsewhere
Nice views as it is right by the water front. Restaurants were nice enough and live music on the deck at nights which is a nice touch
Stayed in September 2023
Reviewed: 29 September 2023
Richard
IrelandSandakan was still 30 minutes from Sepilok if you are going to visit the Orangutan sanctuary.
It was modern, clean and located in the center of Sandakan near many restaurants.
Stayed in September 2023
Reviewed: 28 September 2023
Fatimah
Malaysia😘
Stayed in August 2023
Reviewed: 27 September 2023
Gio
IndonesiaThe room was a bit too little, but it was still really good for what we paid
The location is perfect because it's in the middle of the main square and you can reach everything by there. The breakfast was good and varied.
Stayed in September 2023
Reviewed: 24 September 2023
Steven
United KingdomNothing really. Unfortunately it was such a fleeting stay that we didn’t get to experience it properly.
Fabulous view from the room. Well located for the best places to eat. Very welcoming and helpful staff. We had to leave early in the morning for a flight and they provided a packed breakfast and sorted our transport.
Stayed in September 2023
Reviewed: 22 September 2023
Sandra
United KingdomThey were having maintenance work being done during our stay and we had workman outside our room making a lot of noise at 0815 in the morning!
Great location by the waterfront, excellent and friendly staff.
Stayed in September 2023
Reviewed: 21 September 2023
Ivana
BelgiumNot so great sound isolation between rooms. Airco just dripping freely (outside), so could here water/drops during sleep while airco was on.
Basic, good location, great for a night stay while transiting, nice staff. Good effort with movie theme.
Stayed in September 2023
Reviewed: 11 September 2023
Luca
Sweden- the hotel is a bit outdated, but that comes down to personal taste, although some renovation should be set in motion - our rooms were generally clean, but not under the beds, where there was an insane amount of dust and dirt
- great location, just next the bay and the waterfront - the breakfast buffet is great and various, with lots of local dishes -the staff is accommodating and nice
Stayed in September 2023
Reviewed: 11 September 2023
Daan2
NetherlandsNice hotel with great location
Stayed in July 2023
Reviewed: 9 September 2023
Keith
United KingdomStaff were helpful and friendly. Room clean, with tea and coffee facilities. A partial sea view.
Stayed in September 2023
San Vincenzo, Italy
La Cala de Mijas, Spain
Tbilisi City, Georgia
Lisbon, Portugal
Quinta do Lago, Portugal
Swellendam, South Africa
El Chalten, Argentina
Tikali, Sri Lanka
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content