EVERYTHING IS EXPENSIVE

QUIET AND LUXURIOUS

Stayed in March 2024

One of the best resort ever. The environment and the room is amazing. The staff are especially friendly and helpful, especially the staff named Noel.

Stayed in March 2024

Nothing

Great

Stayed in January 2024

- layout of the suite is odd. Having to go outside and cross over the little plunge pool to go to the toilet at night is not ideal especially for some in our group who require assistance. The ocean view is barely there at the ocean view suites, and some rooms have broken screens that were not operable. - the bathtub seems to be for “show” only. When I tried to actually use it once, the flow rate is so slow (definitely not in line with the 5 star standard) and the water doesn’t really get hot, it was mildly lukewarm at best, even when the handle is turned to the full range. I had to boil water in the kettle 3 to 4 times and poured it into the tub to get the temperature up to decent bathing temperature. - friends of ours who went not long after opening have shared stories about monkeys in the resort, but we experienced no wildlife whatsoever. When we asked about the monkeys in the areas, it turned out that the security guards carry sling shots to make sure that the monkeys were too scared to be around the vicinity of the resort. I’m not sure how I feel about this violence.

- The service staff were great. Well trained and informed. The WhatsApp responses can be delayed at times but overall we were extremely pleased with the staff. - The pool is uniquely beautiful and isn’t overly chlorinated. - Some of the food choices were really delicious. Local foods especially, and the house made yogurts and interesting spreads and jams at breakfast. The pastries were also delicious. Flatbreads at the beach club were also delicious. - We went during the festive season, and the festivities were very well planned and executed. - there are only 45 suites so even when they’re booked out the resort doesn’t feel overly crowded.

Stayed in January 2024

We'll have to come back to see the monkeys.

Surrounded by wonderful nature we slept in beautiful villas with private little pools, had excellent food and could choose between asian and meditereanian dishes. The beach club offered white sands and fantastic food as well. Very friendly stuff also organised transfer from Singapur by car (2h drive) as well as to the beach club or other activities.

Stayed in December 2023

Everything. Staff were superb, nothing was a bother. Food was sensational.

Stayed in October 2023

The environment is very relaxing, the unit is unique and its a new experience for us.

Stayed in August 2023

My private long pool in dark

Everything is there

Stayed in September 2023

Well designed with loads of facilities and very friendly staff

Stayed in September 2023

Beautiful property

Stayed in September 2023

Staff, Food

Stayed in September 2023

Getting service from the rooms can be slow at times.

Service staff was attentive and tried to see to all our needs.

Stayed in August 2023

None

Lovely staff members. Mr Aswad & Mr Shashi - Lobby attendant, Ms Mimi-Ambara cafe, Ms Alin-Ember beach club, Ms Husna-Club One

Stayed in August 2023

Beautiful hotel, luxurious well kept facilities, amazing room, bathroom… Perfect! The staff was also impeccable and kind, would make everything to make sure you are happy, and they would pamper you with little treats during the day (e.g.: bringing fruit platters and drinks by the pool free of charge or preparing your relaxing bath for you). You also have an option of one free activity per day of stay, from water sports to a delicious afternoon tea. We had a wonderful time there, and we are definitely going back!

Stayed in August 2023

Excellent service, privacy and setting.

Stayed in July 2023

One downside is that I felt the beach is not ideal for swimming. I know it’s not in their hand as it’s a rocky beach.

Facilities are clean and staff were accommodating. There are plenty of activities to do. I tried the tennis session and enjoyed it, the court was nice and the coach was excellent. The chief made orders that were not in the menu. They take an extra step to make sure the guest enjoys the stay. I would come again for sure.

Stayed in July 2023

Garden should be more well-mantained. Byk lalang.

The ocean & sea view. Very private & exclusive getaway. The suites. Strategic location for self-healing. The activities.

Stayed in June 2023

Great hospitality!

Stayed in May 2023

the food ! super expensive but doest really match with the price. i expected more of a wow feeling, otherwise, it was ok !

place is beautiful ! everything down to the details in the room is top notch 🫰🏻 all the staff is very friendly and helpful ! they deserved a raise 🤪

Stayed in March 2023

pool size

close to the beach

Stayed in March 2023

We cant enjoy d Ember Beach coz its under maintenance

Everything d accomodation rooms foods library except d ember beach under maintanance dat we cant enjoy dat..beside dat everything was superb n d staff was vry good helpful polite n friendly..we really enjoyed our stay at One & Only Desaru coast..may repeat d trip if we can get a good deal..tq..😊

Stayed in February 2023

cleanliness, private pool didn’t seem to be cleaned daily and I can find stains on pool furniture

environment, very secluded with lush greenery

Stayed in January 2023

communication with staff with regards to early check in was disappointing! we arrived at 10am and we had to wait for a couple of hours before we can order any food. we were both tired and hungry, not the best welcome when you’re paying a premium. I expected more from a 5* resort.

beautiful grounds and wonderful facilities! rooms were also a very nice surprise! very spacious and premium. the staff really look after the resort!

Stayed in January 2023

Nothing really we didn't like.

The staff were fabulous and the facilities were great!

Stayed in January 2023