Genting Highlands, 69000 Genting Highlands, Malaysia
#6 of 296 hotels in Genting Highlands
Guests' ChoiceBased on 638 hotel reviews
8.9Cleanliness
9.4
Comfort
9.4
Location
9.2
Facilities
8.9
Staff
9.2
Value for money
8.3
Free WiFi
7.8
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End of dialog contentReviewed: 13 April 2024
Tian
SingaporeRoom rate too high
Room spacious
Stayed in April 2024
Reviewed: 11 April 2024
Lew
MalaysiaNo bath tub
The bed
Stayed in April 2024
Reviewed: 23 February 2024
Pooi
MalaysiaThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 29 January 2024
Abdulrahman
KuwaitLunch and dinner was limited only asian food
Every things was very good.
Stayed in January 2024
Reviewed: 19 January 2024
Mansoor
QatarNothing
Everything is amazing
Stayed in January 2024
Reviewed: 19 January 2024
Mansoor
Qatarnothing everything was perfect
very good
Stayed in January 2024
Reviewed: 18 January 2024
Ikhlas
MalaysiaNothing
Everything
Stayed in October 2023
Reviewed: 31 December 2023
Dominic
SingaporeHuge hotel room with high ceiling . Nice view from hotel room
Nice rooms, nice ambience and nice welcome snacks
Stayed in December 2023
Reviewed: 28 December 2023
Jonathan
SingaporeNil
Nice decorations
Stayed in December 2023
Reviewed: 23 November 2023
Weng
SingaporeNo bath tub inside room. Would prefer to have a private soak in tub rather than steam spa.
Room space and functional. Great ambience for holiday and nice place to rest and enjoy.
Stayed in November 2023
Reviewed: 13 November 2023
Bernard
SingaporePrivate so a bit off the main attractions
Clean with friendly staff
Stayed in November 2023
Reviewed: 6 November 2023
Lik
MalaysiaThe temperature in the room, slightly hot even adjust to the max especially bedding area.
The superb view from the room
Stayed in November 2023
Reviewed: 26 October 2023
Rashid
United Arab EmiratesExquisite a-z, all the staff were so kind and helpful
Stayed in October 2023
Reviewed: 14 October 2023
Elisabeth
SingaporeThere was time where overnight hot chocolate was leftover on table and my wife accidentally drank bad coffee. Apart from that, i think it would be nice to have tissue paper provided at the room area..
Its cleanliness and its amenities
Stayed in October 2023
Reviewed: 11 October 2023
Jeff
MalaysiaMy genting card was not eligible for upgrading to Gold Tier
Buggy service is better if can take me to more places
Stayed in October 2023
Reviewed: 1 October 2023
Aaron
SingaporeNA
The receptionist that helped me during check-in was very cheerful, friendly and polite.
Stayed in September 2023
Reviewed: 30 September 2023
Varun
IndiaNothing. It’s the best available property in Genting Highlands.
Location, staff and facilities in room.
Stayed in September 2023
Reviewed: 24 September 2023
Su
MalaysiaThe room did not come with some basic amenities such as tooth brush and comb/hair brush.
Room was amazing and quiet. The bed was very comfortable. The bathroom was clean.
Stayed in September 2023
Reviewed: 4 September 2023
Chris
SingaporeCannot find a smoking area
The view of the room.
Stayed in August 2023
Reviewed: 3 September 2023
Siu
MalaysiaThe check-in time was stated as 3pm. However, we had to wait quite long and unfortunately, the female staff assigned to my check-in was inexperienced. Luckily 2 other polite male staff were called in to attend to us and we were provided with complimentary high-tea at the Crockfords Club while we waited for our rooms to be ready.
The rooms were modern and stylish. Location was great, near the mall and the buggy ride from the hotel lobby to the mall escalator was a bonus!
Stayed in September 2023
Reviewed: 3 September 2023
Ali
Bahrainit's perfect and hard to dislike anything here.
Honestly, don't go to any hotel after Crockfords! you will feel any hotel is bad after this luxury Place! We really like the place, the staff, Mr. Jega thanks for your cooperation and polite help with fast respond for any requirements. if you plan to visit Malaysia... my advice is to book in Crockfords in Genting and spend you vacation here.... I can't write more but it's worth every penny spent for stay in it.
Stayed in September 2023
Reviewed: 30 August 2023
Karima
United Arab EmiratesThe food available is only Chinese. Would be better if the room service provides international cousins like pizza, pasta, club sandwich etc…
The view The decoration in the lobby area The colors of the bathroom and room furniture as well as the items
Stayed in August 2023
Reviewed: 23 August 2023
Cherinne
MalaysiaI couldn't transfer my genting points on my membership card.
The duty Manager Brian was great help. He assisted with us to get a booking at another hotel for our second dayas Crockfords was fully booked. Got us a room at Genting Grand
Stayed in August 2023
Reviewed: 15 August 2023
Surour
United Arab EmiratesThe food, I didn’t like the way the breakfast and dinner being provided to residents. To force people in to specific meal for dinner is not nice and fear. With the high value of housing of this hotel. I expected higher standards in all aspects.
location and assistance, clean
Stayed in August 2023
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