Disgusting Experience @ Cafe. The cafe in Crockfords, some staffs had really rude attitude and one of them mentioned, this is not my problem when they threw away the food while we specifically requested for TAKEAWAY. The staff even mentioned that it was not her responsibility and therefore don't ask her anything after she informed us that the food that we requested for takeaway was disposed. We haven't even eaten that plate of food. And the staff just disappeared thereafter, not even willing to rectify the situation. It was the most disappointing experience ever! Never visit their cafe, it doesn't hold up to the name, service, reputation and not even worth to go to.

There is no way to call the customer service as no one answers the call. So if there's any emergency, kindly dont expect to get help. The concierge, Jahid was a great help, he assisted with everything from head to toe, and even arranged for welcome drinks, door gifts, and provided great hospitality during the trip. We asked directions as to how to get to Theme Park, and some areas in Sky Avenue and he showed us the directions. The check-in receptionist, Joel was friendly and informative. He provided us with 2 key access cards (although we would like to have more) and side by side rooms were arranged, nearby the lift. Which is a great convenience. Crockfords Level 3- Guest Service Centre - Catherin - Was a great help and assisted us with membership cards, though we feel that the counter is under-staffed. ** We wanted to cash in around 100k+ by way of instant transfer, however when we asked guest services or cashier counter, no one was able to assist us and they mentioned there was no way we could cash in so much cash, therefore we were not able to gamble much at the casinos. Buggy Service was great and attentive. Good job to them driving the buggy from Crockfords to SkyAvenue, they did a great and efficient service. Disgusting Experience @ Cafe. The cafe in Crockfords, some staffs had really rude attitude and one of them mentioned, this is not my problem when they threw away the food while we specifically requested for TAKEAWAY. The staff even mentioned that it was not her responsibility and therefore don't ask her anything after she informed us that the food that we requested for takeaway was disposed. We haven't even eaten that plate of food. And the staff just disappeared thereafter, not even willing to rectify the situation. It was the most disappointing experience ever! Never visit their cafe, it doesn't hold up to the name, service, reputation and not even worth to go to.

Stayed in April 2024

Room rate too high

Room spacious

Stayed in April 2024

No bath tub

The bed

Stayed in April 2024

This review has been hidden because it doesn't meet our guidelines.

Lunch and dinner was limited only asian food

Every things was very good.

Stayed in January 2024

Nothing

Everything is amazing

Stayed in January 2024

nothing everything was perfect

very good

Stayed in January 2024

Nothing

Everything

Stayed in October 2023

Huge hotel room with high ceiling . Nice view from hotel room

Nice rooms, nice ambience and nice welcome snacks

Stayed in December 2023

Nil

Nice decorations

Stayed in December 2023

No bath tub inside room. Would prefer to have a private soak in tub rather than steam spa.

Room space and functional. Great ambience for holiday and nice place to rest and enjoy.

Stayed in November 2023

Private so a bit off the main attractions

Clean with friendly staff

Stayed in November 2023

The temperature in the room, slightly hot even adjust to the max especially bedding area.

The superb view from the room

Stayed in November 2023

Exquisite a-z, all the staff were so kind and helpful

Stayed in October 2023

There was time where overnight hot chocolate was leftover on table and my wife accidentally drank bad coffee. Apart from that, i think it would be nice to have tissue paper provided at the room area..

Its cleanliness and its amenities

Stayed in October 2023

My genting card was not eligible for upgrading to Gold Tier

Buggy service is better if can take me to more places

Stayed in October 2023

NA

The receptionist that helped me during check-in was very cheerful, friendly and polite.

Stayed in September 2023

Nothing. It’s the best available property in Genting Highlands.

Location, staff and facilities in room.

Stayed in September 2023

The room did not come with some basic amenities such as tooth brush and comb/hair brush.

Room was amazing and quiet. The bed was very comfortable. The bathroom was clean.

Stayed in September 2023

Cannot find a smoking area

The view of the room.

Stayed in August 2023

The check-in time was stated as 3pm. However, we had to wait quite long and unfortunately, the female staff assigned to my check-in was inexperienced. Luckily 2 other polite male staff were called in to attend to us and we were provided with complimentary high-tea at the Crockfords Club while we waited for our rooms to be ready.

The rooms were modern and stylish. Location was great, near the mall and the buggy ride from the hotel lobby to the mall escalator was a bonus!

Stayed in September 2023

it's perfect and hard to dislike anything here.

Honestly, don't go to any hotel after Crockfords! you will feel any hotel is bad after this luxury Place! We really like the place, the staff, Mr. Jega thanks for your cooperation and polite help with fast respond for any requirements. if you plan to visit Malaysia... my advice is to book in Crockfords in Genting and spend you vacation here.... I can't write more but it's worth every penny spent for stay in it.

Stayed in September 2023

The food available is only Chinese. Would be better if the room service provides international cousins like pizza, pasta, club sandwich etc…

The view The decoration in the lobby area The colors of the bathroom and room furniture as well as the items

Stayed in August 2023

I couldn't transfer my genting points on my membership card.

The duty Manager Brian was great help. He assisted with us to get a booking at another hotel for our second dayas Crockfords was fully booked. Got us a room at Genting Grand

Stayed in August 2023