KM 22.5 (Mile 14), Jalan Sepilok, Off Jalan Sapi Nangoh, PPM 255 Elopura,Sandakan, Sabah , 90000 Sandakan, Malaysia
#1 of 27 hotels in Sandakan
Guests' ChoiceBased on 283 hotel reviews
9.0Cleanliness
9.3
Comfort
9.5
Location
9.6
Facilities
8.9
Staff
9.2
Value for money
8.8
Free WiFi
6.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 24 April 2024
Grated_cheese
SingaporeI wish I was at a higher level of health and fitness to soak in the sights and trek more.
The human engagement was good and being close to nature.
Stayed in April 2024
Reviewed: 23 April 2024
Alain
FranceQuiet and peaceful. Good food.
Stayed in April 2024
Reviewed: 5 April 2024
Erica
United KingdomThe shower was extremely weak it was easier to put the tap on and go underneath that, the pressure needs to be looked into but it was hot. The menu was limited for vegan & vegetarian. Wasn’t given prior warning that they are renovating by adding new rooms and a pool which can be seen from main restaurant/bar. We didn’t mind it but it may put others off, better to have advised before we got there.
Great proximity to the orangutans, sun bears & RDC. Lovely natural setting, rooms much more spacious and luxurious than expected, I thought it would be more basic for being more remote in Sepilok. Pretty good value beers around £2.80. Saw monitor lizard & kingfisher in the water. Very peaceful.
Stayed in March 2024
Reviewed: 2 April 2024
Mayank
United KingdomBig, clean, luxurious chalets with beautiful surroundings. Great restaurant with some delicious cocktails and good breakfast. Close to the sanctuary and friendly staff.
Stayed in March 2024
Reviewed: 25 March 2024
William
United KingdomBreakfast could have been included within price.
Lodges were spacious cool clean and brand new bathrooms. Resort location is perfect. Much quieter than the other resorts.
Stayed in March 2024
Reviewed: 23 March 2024
Elizabeth
United KingdomThere wasn't anything we didn't like .
Staff were lovey. Extremely convenient for Orangutan,Sun bear sanctuaries and Rainforest Discovery Centre . Feel like you are in the Borneo jungle staying at lodges .
Stayed in March 2024
Reviewed: 21 March 2024
Lotte
NetherlandsSuch a beautiful surrounding. It’s just lovely. Had a visit of a orang oetang in the tree on the other side of the lake. Fantastic!
Stayed in March 2024
Reviewed: 20 March 2024
Peter
United KingdomFood and bar services closed too early in the evening.
A great “jungle” atmosphere with outdoor eating overlooking a lagoon.
Stayed in March 2024
Reviewed: 9 March 2024
Oi
MalaysiaI like everything about the property
Good quality with excellent staff. Food is also high quality. Wonderful selection of cocktails. Very nice relaxation areas where one can socialise or be be alone with Nature.
Stayed in March 2024
Reviewed: 3 March 2024
Regunath
MalaysiaMore restaurants or food options . More facilities like a pool or spa would be nice too
Rooms weee nice , comfortable n clean . Staff were helpful. Beautiful surroundings
Stayed in March 2024
Reviewed: 21 February 2024
Toomas
EstoniaBit pricy restaurant, wifi on lobby...
Super location, well equipped rooms, very clean
Stayed in January 2024
Reviewed: 21 February 2024
Caroline
United KingdomThere was building work happening during our stay, which did interrupt the peaceful nature of the setting, however, completely understandable that these types of work have to be undertaken to maintain and improve the lodge - so didn’t really bother us. And the pool they’re building will be a bonus for future guests!
The hotel is perfectly situated for visits to the orang-utan and sun bear rehabilitation centres. The staff were very friendly and helpful in booking taxis/tours etc; and we really enjoyed the ambience of the lodge.
Stayed in February 2024
Reviewed: 14 February 2024
Michael
MalaysiaMinor grievances like phones not working and creaky floors. Also there is some construction on the grounds for expansion, but there is minimal inconvenience experienced. Should be completed by Mid 2024.
Beautiful chalet . Feels rustic and luxurious at the same time. Good choice of western and Asian food. Perfect location right next to the Orangutang and Sunbear Sanctuaries.
Stayed in February 2024
Reviewed: 11 February 2024
Tracy
MalaysiaNothing
Location, the staff were amazing, rooms, facilities were excellent. Food very good, especially the burger, and beef and chicken curry. The hotel arranged our trips, and taxis, all drivers were excellent. Definitely would recommend.
Stayed in February 2024
Reviewed: 5 February 2024
Melissa
AustraliaWe loved the fact that it is located in such a gorgeous natural setting. The food was absolutely delicious and the cocktails are to die for!
Stayed in January 2024
Reviewed: 2 January 2024
Jonny
United KingdomBeautifully finished rooms surrounded by incredible nature. Very close to the orangutan and sunbear conservation centres. Staff were all very friendly and helpful.
Stayed in December 2023
Reviewed: 1 January 2024
Veso
BulgariaFood wasn't the best and kitchen does not operate all the time.
The location and nature is extraordinary and unique.
Stayed in December 2023
Reviewed: 28 December 2023
Simon
United KingdomNothing
This is a rainforest location with staff that are very welcoming friendly and eager to please. It is clear that the staff come from the local community, please don’t expect 5* training but do expect good training with an authentic friendly twist.
Stayed in December 2023
Reviewed: 28 November 2023
Robin
United StatesNoisy air conditioning
Beautiful
Stayed in November 2023
Reviewed: 28 November 2023
Robin
United StatesNoisy air conditioner
Beautiful and good service
Stayed in November 2023
Reviewed: 28 November 2023
Robin
United StatesThe air conditioning didn’t work
Beautiful
Stayed in November 2023
Reviewed: 26 November 2023
Amin
SingaporeShower water flow is very slow and choked drainage at shower
Lots of green and private
Stayed in November 2023
Reviewed: 24 November 2023
Miranda
AustraliaMy beef burger was not beef - or if it was, it was a very odd, not very pleasant beef!
Location of the hotel - and loved the veranda off the room overlooking the water
Stayed in November 2023
Reviewed: 23 November 2023
Jasmine
United KingdomThis resort is worth every penny. It was one of our favourite stays in Sabah. The staff were super welcoming, accommodating and helpful. They let us check in when we arrived quite early and even gave us an upgrade as the hotel wasn't that busy during our time there. The bungalows are a perfect balance of being in amongst nature, but have all the comforts you could ask for such as well thought out interiors, air con and complementary water. The location is perfect for visiting the orangutan and sun bear sanctuary and the rainforest discovery centre. The staff helped us with arranging a night tour to the RDC which was well worth it. There is a good choice of food and drinks. My favourite was the coconut mojito. You really couldn't ask for more in this place, they've got it covered!
Stayed in November 2023
Noumea, New Caledonia
Eygalières, France
Plurien, France
Grindelwald, Switzerland
Santander, Spain
Bolzano, Italy
Spinone Al Lago, Italy
Kaifeng, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content