75 Bandaran Berjaya, P.O.Box 11718, 88819 Kota Kinabalu, Malaysia
#58 of 155 hotels in Kota Kinabalu
Guests' ChoiceBased on 1463 hotel reviews
8.2Cleanliness
8.7
Comfort
8.6
Location
8.6
Facilities
8.2
Staff
9.0
Value for money
8.6
Free WiFi
7.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 7 May 2024
Kam
Hong KongA bit outdated.
Affordable room rate, friendly staff with good location
Stayed in May 2024
Reviewed: 2 May 2024
Mark
MalaysiaPleasant attentive staff and generally tidy and clean. The car parking was a bonus. Location was good
The WiFi was unreliable and erratic The hair drier was faulty, erratic. The shower head seemed only strong pulse. The pillows were smelly
Stayed in April 2024
Reviewed: 17 April 2024
Julie
United KingdomVery old carpets
Staff, friendly and helpful
Stayed in April 2024
Reviewed: 9 April 2024
Deborah
United KingdomSome noise from toad. Being at back and up high is better for sleeping
Great location. Helpful staff
Stayed in April 2024
Reviewed: 9 April 2024
Cnwoo
MalaysiaThe furniture is a bit old, it's time for refurbishment.
Good location. The room is very clean.
Stayed in April 2024
Reviewed: 9 April 2024
Muhammad
MalaysiaStaff were kind and helpful even though I checked in quite late. The room was exceptionally clean and tidy. All faucets, showers, plugs worked fine. There is iron with an ironing board provided. The furniture looked aged, but it was still a very comfortable stay.
Stayed in April 2024
Reviewed: 7 April 2024
Atikah
MalaysiaAt the town
Room is comfy
Stayed in April 2024
Reviewed: 4 April 2024
Deborah
United KingdomRooms at front or low floors are very noisy, no sleep..seems single pain glass that's not sealed well.
Great location, smiling helpful staff everywhere, clean practical room
Stayed in March 2024
Reviewed: 31 March 2024
Sek
MalaysiaMore parking space
Excellent location. Easy access to many touris attractions.
Stayed in March 2024
Reviewed: 26 March 2024
Alvin
MalaysiaNo power socket near the bed for phone charging
Location is very suitable
Stayed in March 2024
Reviewed: 25 March 2024
Reutter
GermanyThis Hotel is great, but need a refurbishment.
Location Room Price
Stayed in March 2024
Reviewed: 12 March 2024
Susan
United KingdomAir conditioning in room was erratic - sometimes suddenly went very strong. Reported it to reception and it seemed to be fixed but then happened again
Clean rooms. Friendly staff who were always willing to help
Stayed in March 2024
Reviewed: 11 March 2024
Martin
New ZealandContinental breakfast ok but not great value
Location excellent, easy walk to town and mini bus terminal a few minutes away.
Stayed in March 2024
Reviewed: 10 March 2024
Sybil
MalaysiaNothing
They were very easy to communicate and very helpful
Stayed in March 2024
Reviewed: 9 March 2024
Theresa
PhilippinesA bit old
Convenient location and affordable price
Stayed in March 2024
Reviewed: 27 February 2024
Alvin
MalaysiaNo power socket beside bed
Location fit me
Stayed in February 2024
Reviewed: 25 February 2024
Maniam
MalaysiaTo change bath towels
Only thing that I am not happy is the bath towel need to be replaced
Stayed in February 2024
Reviewed: 22 February 2024
Lee
MalaysiaGood
Good
Stayed in February 2024
Reviewed: 17 February 2024
Mas
Malaysianeed to improve on cleanliness
the breakfast buffet and the view
Stayed in February 2024
Reviewed: 17 February 2024
Andrei
RomaniaAn older hotel but still well kept. My room was big, clean enough, and had good wifi.
Stayed in February 2024
Reviewed: 13 February 2024
Irfanshah
MalaysiaAircon not cool
Location at town
Stayed in February 2024
Reviewed: 8 February 2024
Shaik
MalaysiaNeed to refurbish
Location
Stayed in January 2024
Reviewed: 4 February 2024
Muhammad
MalaysiaThe surrounding area of shops near the hotel can be a little busy at times during the day, but it did not pose a big problem.
The room was so clean and tidy upon arrival. The staff was nice and welcoming. There was adequate parking. The wifi worked well. Definitely a choice for a comfortable stay in KK.
Stayed in February 2024
Reviewed: 3 February 2024
Khai
Malaysianope
nice cozy room at decent price
Stayed in February 2024
East Marion, USA
Puerto Varas, Chile
Magelang, Indonesia
Perisher Valley, Australia
Emerald, Australia
Graskop, South Africa
Rome, Italy
Playa Blanca, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content