Helmstraat 14, Maastricht City Centre, 6211 TA Maastricht, Netherlands
#49 of 57 hotels in Maastricht
Guests' ChoiceBased on 251 hotel reviews
7.6Cleanliness
7.7
Comfort
7.8
Location
9.5
Facilities
7.3
Staff
8.4
Value for money
7.0
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 14 September 2021
Giolanta
CyprusAT BREAKFAST MY SON IS VEGAN AND DIDN'T FIND MANY OPTIONS TO EAT LIKE SOYIA or ALMOND MILK or OLIVES/POTATOES ETC
THE LOCATION
Stayed in September 2021
Reviewed: 22 August 2021
Zoran
CroatiaWe did not get shampoos for the second day of our stay and those that we got for the firs day were not practical to use.
The hotel is placed at the best possible location in Maastricht while location is at the same time very quiet. Rooms are very clean and comfortable.
Stayed in August 2021
Reviewed: 14 August 2021
Frans
NetherlandsLocatie in centrum was super
Stayed in August 2021
Reviewed: 8 August 2021
Giancarlo
ItalyNoise from outside due to old windows
Location and personnel
Stayed in August 2021
Reviewed: 28 July 2021
Thomas
QatarLocation and friendly staff
Great
Stayed in July 2021
Reviewed: 21 July 2021
Elly-louise
NetherlandsNo lobby, no bar, small room, toilets blocked, shower blocked..
Good location, friendly staff.
Stayed in July 2021
Reviewed: 20 May 2024
Jacques
United StatesThe hotel has not been upgraded or recently renovated. It is all about location.
I asked for a room with a view of the Vrijthof churches, which was granted. From a perspective, the room has the best view of Maastricht. The hotel needs a complete overhaul.
Stayed in March 2024
Reviewed: 29 April 2024
Sharmini
Sri LankaThe location is perfect
Stayed in April 2024
Reviewed: 26 March 2024
Louise
FranceNothing.
The hotel is in the center of town, so it’s very practical to visit the city. The bedroom was very fantastic : the beds were comfortable and a room was very big. The breakfast was very generous with salt side: cheese, meat, eggs and with sugar side: croissant, jam, juices ect … it our best Moment of day 😂 The staff was very nice 👍
Stayed in March 2024
Reviewed: 13 March 2024
Kubilay
Turkeyonly missing thing can be a little refrigerator.
Everything was fine. Thank you very much to the workers.
Stayed in March 2024
Reviewed: 9 March 2024
Philip
United KingdomRooms need updating
Location
Stayed in March 2024
Reviewed: 2 March 2024
Floris
FranceNothing.
Nice, silent and clean room. Good breakfast.
Stayed in February 2024
Reviewed: 7 January 2024
Brenda
United KingdomVery dated and dark. Smell of tobacco.
Lovely friendly staff. Good breakfast.
Stayed in December 2023
Reviewed: 31 December 2023
Michael
United KingdomPaper cups in room, didn't even fit coffee machine Broken chair- reported on check in but not repaired or replaced at all No help to get taxi
Good location
Stayed in December 2023
Reviewed: 21 December 2023
Tobias
NetherlandsNo hot water and heating
Awesome location
Stayed in December 2023
Reviewed: 16 December 2023
Louise
United KingdomThe standard room - tiny and so was en suite. En suite had noisy glass door that didn’t work properly. The bed was about 2 feet from the toilet. Towel was ripped and had holes in it and the decor was very very dated - don’t be fooled by the terms nostalgic and art deco on the web page. Lift was small and very old again they say nostalgic but it was quite scary. If you are booking book a superior room. The bigger rooms were better I believe. Staff were pleasant.
Location
Stayed in December 2023
Reviewed: 27 November 2023
Boris
PortugalA homeless guy sat on the entrance almost every time we came back in the evenings. The hotes is a bit run down and was not very clean.
Location
Stayed in October 2023
Reviewed: 6 October 2023
Edona
KosovoExcellent location and very welcoming.
Stayed in September 2023
Reviewed: 27 September 2023
John
United KingdomStairs
Location
Stayed in September 2023
Reviewed: 25 September 2023
Phil
United KingdomOverall, the bedroom was small and dirty with no proper seating. The bathroom was filthy after bringing to their attention. Nothing happened. We got a 50% refund when we presented the evidence of our dissatisfaction.
Excellent breakfast and parking facility.
Stayed in August 2023
Reviewed: 5 September 2023
Tung
CanadaNon applicable
Je n ai pas d opinion
Stayed in September 2023
Reviewed: 3 September 2023
Maria
NetherlandsThe price is way to high compared to the mediocre quality of the hotel
Location in the centre
Stayed in September 2023
Reviewed: 12 August 2023
Rocuant
United KingdomTHERE WAS NOTHING TO COMPLAIN ABOUT ALL THE STAFF WERE WONDERFUL . WILL DEFINATELY RECOMMEND THIS HOTEL TO FRIENDS . EASY TO GET TO ROOM LIFT WAS GREAT . RESTAURANT RIGHT NEXT TO ENTRANCE
THE ROOM WAS WONDERFUL ' THE STAFF WERE VERY HELPFUL FRIENDLY AND COURTEOUS . THE LOCATION WAS EXCEPTIONAL AND CENTRAL TO EVERYTHING. OUR ROOM WAS AMAZING THE VIEW ONTO THE SQUARE WAS OUTSTANDING AND AS WE WERE THERE TO SEE ANDRE RIEU COULDNT BE BETTER LOVED EVERYTHING. THANK YOU TO THE GREAT STAFF FOOD WAS GREAT BREAKFAST EXCEPTIONAL
Stayed in July 2023
Reviewed: 26 July 2023
Carl
United KingdomIt was an old hotel and very much dated, but it had lots of character and very nostalgic.
Stayed in July 2023
Arlington, USA
Gehrden, Germany
Vence, France
Jasper, USA
West Logan, USA
Tallinn, Estonia
Chiang Mai, Thailand
Grottole, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content