Property old and old fashion and extremely poorly maintained. Not comfortable at all

Good location. Very distinguished style (Chinese pagoda on a boat). Polite staff

Stayed in June 2023

- the check-out staff no professional: he was sleeping (instead to be at the reception, which should be opened 24/24h) - dirty (totally dirty!)

- The staff for check-in (absolutely not the check-out staff!) - the seeing from the window

Stayed in July 2023

Well, I’ve never had such a bad experience with any other hotel ever. The room was dirty - with someone’s towel on the bathroom floor, old toothbrush and someone’s hair all over the bathtub. The sheets were not changed. I left my suitcase in the room and left a sign on the door for the room to be cleaned. When I came back, the sheets were not changed and the toothbrush and hair were still in the bathroom. I went to the reception, but there was nobody, I checked again later, but still nobody. So, I had to sleep on the second bed in the room. The bed was so uncomfortable and hard that my body was aching all day afterwards. When I was leaving the hotel, I asked them for my key deposit refund and they told me that it will take a few days. It’s been 5 days now, I sent them an email, messages on Booking and even called them. The person on the phone told me a few times that “this is not their problem” and was very incompliant . For the whole “experience “, I paid €100…

The hotel is close to the river.

Stayed in July 2023

Nothing if you already know that the hotel is a ship turned into a hotel

Attention of staff, very helpful and professional proving me with an early check in

Stayed in July 2023

I didn't like that the restaurants start working at 12 and close at 22. Also since the building is on water it starts shaking a bit and it could be a bit uncomfortable.

I like the staff and the place as a whole

Stayed in July 2023

It was a bit dated

Staff were amazing so helpful and polite.

Stayed in July 2023

I didn’t like the hotel in general. It seems like very old and not so clean place to be. Also we booked 3 bed bedroom and one bed was so hard, the fewling was like you sleep on wooden table. Very unconfortable and only one night at that table (so called “bed”) caused me serious pain in my back that I needed to go on massage

The staff was nice.

Stayed in June 2023

hard mattress, old furniture, no breakfast, thin walls, don't book a room to the street side, it is quite load.

Stayed in June 2023

Rooms were spacious, windows opened

Stayed in June 2023

Drinking water was available

Stayed in June 2023

-

Was perfect for a trip away to Rotterdam. Very close to town centre, only 10 minutes by bike. There's a water taxi terminal beside the hotel which drops you in the city centre. The hotel was hassle free, quick check-in and there is a supermarket and restaurant attached to the hotel. The hotel is situated on the port which is very active with various boats, we were fortunate to get a room over looking the port.

Stayed in June 2023

No good hotel in terms of internet, hospitality, service and cleanliness.

Central, but poor area.

Stayed in May 2023

The view from the room.

Stayed in April 2023

the property is not fit to be classed as a hotel. it’s filthy, unfriendly, noisy (all night) and is extremely unsafe. the windows are bolted shut. the staff are embarrassingly unhelpful and unfriendly.

absolutely nothing. it’s a dreadful hotel that should be condemned and removed from booking.com immediately.

Stayed in May 2023

Worst mattress ever! They didn't even put a bottle of water in the room. Wasn't worth for the price at all!

Stayed in May 2023

very very dirty rooms, the place stinks throughout, rude staff overpriced this place should be closed down or re-inspected for its 3 stars

nothing worst place ever

Stayed in April 2023

The walls were thin and because it also had restaurant and buffet it could get noisy when they clear up, that's just expected though

Nice views, friendly staff, walking distance from city centre, all the staff were very accommodating and helped me with anything I needed, the room was perfect for a solo traveller

Stayed in April 2023

The location of the property is really great. We took the view facing thw river which was worth the money. The rooms were really big. The staffs were really friendly.

Stayed in April 2023

Really nice welcoming and friendly staff, I loved the view from my room to the water

Stayed in February 2023

The room was a little dated and the curtains were ripped,but in saying that the linen was very clean

It was different and the food in the restaurant was amazing

Stayed in February 2023

Cleanng lady talking very loudly in the coridor early in the morning

Stayed in February 2023

Food View

I will come back I loved it

Stayed in February 2023

It was so expensive for a very bad room

Stayed in January 2023

Not close to venue of my program hence more expenses incure.

Stayed in November 2022

Where do I start the bathroom was filthy and old. The room was dated and didn’t spear clean. The mattress was more like a mattress topper than something comfy you have at home, TV did not work - when asking reception for a tv remote I got told that the tv’s are not working. Had a poor sleep as quite noisy outside during the night AND to cap it all on arrival I had to pay a €50 deposit for my key!!. Will I be staying there again....... Never! It’s more of a hovel than a hotel. I can safely say it was the worst hotel I have ever stayed in.

Stayed in November 2022