There was nothing or no one that gave us any reason to not like anything. The experience was fantastic and has registered in our memories forever.....

This property is absolutely amazing. The staff, the view & the activities;all kept us engaged for the 1 night stay my sister & I did in April 2024. The ladies at the reception (Nikolina, Editha & Anna) are helpful, friendly & go the extra mile to make your stay comfortable. The staff that gets the activities done are super friendly as well. We did Husky ride & Snow mobile. The experience was a memorable one. 100% likely to return & experience the property in every season that Kirkenes has to offer.

Stayed in April 2024

Felt a little uncomfortable with not having a private area to rest. The communal areas got quite noisy, and the ice rooms are only for sleeping.

Beautiful setting. Great experience sleeping in the ice room.

Stayed in April 2024

We got very cold at night in the ice hotel. I think there should have been somewhere to go and sleep even a bunk bed, as an alternative during the night.

Loved the cabins so warm! View was great! Enjoyed the food and friendly atmosphere. Lots of activities to do onsite. Staff efficient. Ice hotel freezing of course.

Stayed in March 2024

We stayed in the cabins which were very modern and new. We had some wonderful snowshoeing. We only stayed one night.

Stayed in February 2024

We did not do the ice hotel rooms for our stay, but others around us did with mixed reviews. CARE - if you pick these rooms for sleeping you are only in it for that - showers and toilets are separate (but dedicated for ice hotel guests), and whilst there is one lounge area also dedicated for these guests, all of this may not be to everyone's liking. Also, the ice bar (accessible to all hotel guests) only open after dinner and does not serve alcohol.

What an outstanding property, which does unfortunately come at a very high price. The cabins are excellent - plenty of room and the large window looking out over the area was great for relaxing and at night, keeping an eye out for the auroras. Breakfast and dinner (included in the nightly rate) were simple but good. Staff all excellent. If you are happy to part with the money they charge, the experience is very good.

Stayed in March 2024

A few of the gamma cabin’s views are largely obstructed by the snow hotel. Ours was partially obstructed, which was ok, but I would have been upset if the view was completely obstructed.

We love the very clean, beautiful and organized property.

Stayed in March 2024

Nothing.

Included breakfast and dinner were excellent and served in beautiful areas. Staying in the Snowhotel was fun and with the sleeping bag I was not cold. We stayed one night in the snowhotel and one in the cabin. Both were well designed. Staff is outstanding and friendly. Offered activities were fun and explanation of how to sleep in snow room helpful. I felt like I was in a 5 star resort with the friendly staff and service. My high expectations were exceeded.

Stayed in March 2024

1. Limited cuisine available in Gabba restaurant 2. No guided tour of Snowhotel

1. Rustic and old age ambience maintained in restaurant and elsewhere 2. Courteous staff at Reception and Dressing Rooms 3. Flexible and easy access to snow dresses (overalls,shoes, balaclavas, etc)

Stayed in March 2024

Nothing!

Just wow! Everything I hoped it would be and more. Slept like a baby in the snow room! Love love love the huskies ❤️. The staff are all so friendly and helpful. And the Sami Experience is a must. Definitely recommend.

Stayed in March 2024

Would have liked a thermos of fresh milk for coffee Snow shoes at outdoor

The warm entry and heated floors. The view. Excellent lighting everywhere. Dinky hidden toilet.

Stayed in March 2024

The speech about the sleeping bag before dinner feels a bit long and not relevant for people not staying overnight at the snowhotel. Otherwise, everything was great!

Cabin was very comfy. Great food and drinks. Excellent service. Staff are super friendly. We had a great stay.

Stayed in March 2024

Nothing. Everything was perfect.

The wonderful smiling, happy, professional and welcoming staff. The magical location and facilities. The outstanding food. The genuine love of nature and the animals. The peace and calm, the extraordinary cabins.

Stayed in March 2024

We wish we could have ordered the famous king crab at the restaurant, as it's only for people who book the king crab tour.

Our stay at the Snowhotel was the highlight of our trip to Norway! The staff were all so welcoming and they really take customer service seriously, from the receptionists to the restaurant waiters, the mushers and the guides, they made us feel special. We stayed the first night in the snow hotel in the first room with the fireplace. We were given a tour of the facilities and an explanation on how to sleep on the ice beds in the sleeping bags. We were afraid we would be cold but the sleeping bags were actually quite warm and you also get woolen socks and balaclavas. We had quite a comfortable sleep and it was certainly a once in a lifetime experience to try! The snow hotel itself is a work of art, each room is unique and there is an ice bar as well which serves drinks in ice glasses. It's definitely worth a visit even if you don't spend the night there. On the second night we stayed in one of the Gamme cabins, which are very comfortable and have a huge glass window perfect to look out for the aurora. The breakfast buffet and set dinner were delicious, serving local dishes such as reindeer steak, arctic char and king crab salad. They also cater to dietary preferences if you inform them in advance. Lunch is available at the Gabba restaurant, the choices a bit limited, but we enjoyed the free-flowing hot berry juice there. There is also tea & coffee in the lounge available for guests throughout the day. For activities, we highly recommend the husky safari, snowmobile tour and the Sami meet-up - it's hard to pick our favorite as they were all incredible experiences. You can borrow thermal overalls and boots for these activities, as well as skis, sledges and snow shoes.

Stayed in February 2024

The only thing we were missing was hair shampoo and conditioner.

Loved that place! Really magical. The cabins are large, comfy, practical with the wet room. Large floor to ceiling windows with a magnificent view. Food much better than I thought it would be. Loved that we could just walk around and pet the dogs! They are so cute and friendly!

Stayed in February 2024

Nothing

It is a once in a lifetime experience with the ice sculptures, bar, lighting and beds on a block of ice. The staff went into detail in how to get comfortable in your sleeping bags to ensure maximum comfort. The breakfast was good and so was the dinner. Waking up in the morning, it is time to get into the sauna to get your body temperature up followed by a shower and a hot breakfast. The staff were excellent in ensuring that we did not miss our shuttle service to the Hurtigruten ship.

Stayed in February 2024

Overpriced.

Very friendly and helpful staff. Clean and comfortable. Great amenities

Stayed in February 2024

Everything about the Snowhotel was wonderful. Stunningly beautiful location; warm and welcoming team, great food and excellent activities. We’ll definitely be visiting again.

Stayed in February 2024

Going home

Stayed in Gamme- very warm and comfortable. Husky sledging.

Stayed in January 2024

The Gamme cabins are super cozy. Every detail sums up to a very enjoyable stay form the book explaining the hotel conception to the delicious hot cocoa powder. The hotel amenities are just an extension of your room (the lounge in particular). Delicious candlelight dinner and breakfast buffet with all the local delights! Hotel staff extremely friendly and polite. Top notch service all the way! Thank you for the very pleasant stay!!

Stayed in January 2024

Food and coffee could be better and more variety would be nice. Limited selection for breakfast and lunch and no choice for dinner when everyone gets the same meal

Absolutely magical place. Super nice people. The facilities are beautiful and everything is well thought and very well organized. Both the snow hotel and cottages are cute and well maintained. And the Aurora is simply breathtaking!!

Stayed in December 2023

The place can be reached with the shuttle bus of the lodging ,public transport access is limited.The food prices could have been a little considerate.

Mesmerizing experience,excellent food .Great and coordinated stuff.The Chef even took suggestions.Snow yoga and Puppy walk was great.The king crab hunt is the most sought after activity.

Stayed in December 2023

They cancelled the yoga class in the last minute. They charged on my credit card but couldn't refund back to my credit card. They can either issue you a credit voucher to use in the hotel or wire you the money. This was very inconvenient! Lunch choices were very limited. We didn't get wifi in our cabin.

We joined 3 excursions and they all met inside the facility. They provide thermal suits, boots, gloves and extra socks. All the tour guides were excellent! The dinners were delicious.

Stayed in January 2024

It's a very expensive stay but we had a great time.

The staff was very friendly. The food was excellent. The activities were great for the kids.

Stayed in January 2024

Sleeping in an ice room igloo type structure in -4 degrees Celsius may sound like an adventure and it definitely is unique, but for us it just wasn't comfortable and we hardly got any sleep. Next time I'd rather stay in one of the gorgeous little cabins in a warm bed.

The Snowhotel with all its activities and different areas was just great. So much to do and see. It feels like a mini theme park. There are reindeer, over 160 Alaskan Huskies to pet, dogsledding, snowmobiling, walks, snowshoeing, sauna and so much more. Dinner and breakfast was included and tasted fabulous.

Stayed in January 2024