8 Customs Street, 1001 Auckland, New Zealand
#75 of 182 hotels in Auckland
Guests' ChoiceBased on 1296 hotel reviews
8.1Cleanliness
8.9
Comfort
8.9
Location
9.4
Facilities
8.4
Staff
8.8
Value for money
7.7
Free WiFi
7.7
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End of dialog contentReviewed: 16 May 2024
Arlene
CanadaThe only negative is that because we wanted a view of the harbour ( which was lovely) , it came with the negative of street noise at night. The plaza was full of people, music etc. so it was quite noisy in our room, even though we were many floors up.
We flew into Auckland airport and took a shuttle to the hotel. It is located right across from the train station and by the large plaza that leads towards the ferries and harbour. Location is excellent. Lots of little coffee shops nearby as well as a grocery store. There is a drug store one block away. About 5-10 minutes walk to the Maritime museum and tons of restaurants around the marina there. Very buzzy area. We had a room with a view of the plaza, train station and ferry docks. We made use of laundry facilities. When travelling for a month or longer, it is a challenge to find a hotel where one can wash and dry clothes! The front desk staff were very helpful. We did not eat breakfast at the hotel but chose to try other eateries in the area.
Stayed in April 2024
Reviewed: 16 May 2024
Kim
New ZealandCould hear street traffic
Room was clean and modern. Nice view of city Daughters loved the free icecream sundays and chocolate hour
Stayed in May 2024
Reviewed: 9 May 2024
Gillian
New ZealandCharged for breakfast when we didn't have any
Room as great size for downtown modern bathroom large shower Had lots of pillows slept well
Stayed in May 2024
Reviewed: 9 May 2024
Craig
New ZealandHandy location and very comfortable. Chocolate hour was good!
Stayed in April 2024
Reviewed: 5 May 2024
Cody
New ZealandThe bed and no spa or bath
Chocolate hour
Stayed in May 2024
Reviewed: 2 May 2024
Khan
New ZealandThe view and location were spot on
Stayed in May 2024
Reviewed: 1 May 2024
Tara
New ZealandNo heads up that there’s a $50 bond per night when booking which took me back a bit, considering I hadn’t expected to be $100 down. A fan/vent in the bathroom would help with the steam from the shower.
So close to everything. Had a concert at Spark Arena so was perfect walking distance to the venue and back. Right by Britomart so perfect if travelling throughout Auckland, and right in the CBD so everything is within walking distance for shopping. Rooms were comfortable, and surprisingly pretty quiet from how close to the street it is. Chocolate hour is an added bonus. Staff were so friendly. Would stay again.
Stayed in April 2024
Reviewed: 30 April 2024
Ann
United StatesThe view and location. There was a bar and restaurant.
Stayed in April 2024
Reviewed: 28 April 2024
Sarah
New ZealandNo Netflix or anything other than sky channels. Would have been a better option for an on demand tv service
Location, comfortable
Stayed in April 2024
Reviewed: 28 April 2024
Jodi
New ZealandA staff member helped carry our bags which was lovely - would have been great if bags had been taken to our room prior (we stored them prior to check in). The lifts were really slow and only 2 appeared to be working. We couldn't work out if room service was available. A brochure of info about the hotel would have been useful. The main concern was the noise from the bar/restaurant below - which kept us awake. Next time I'd ask for a quieter room.
Very comfortable beds - nice tea selection, friendly staff. Location was excellent for restaurants and concerts. TV was big, clear and easy to operate.
Stayed in April 2024
Reviewed: 28 April 2024
Sherrie
New ZealandNothing to dislike.
Immediately walking in the lobby smelled incredible. The room was luxurious andnbed very comfortable. Shower pressure was amazing.
Stayed in April 2024
Reviewed: 27 April 2024
Natalie
New ZealandBathroom door had come off its slider upon check in. The floor we stayed on had a broken button for the elevator where you had to push the up button to allow the elevator to arrive at your floor and then had to go up with other customers before being able to return to ground floor. We stayed on a Friday night and the noise from outside was very disruptive. Comes with staying so central but got maybe two hours sleep as lots of bar noise, music and yelling happened on street.
Location was great. Beds were very comfy, room was very clean and decor modern.
Stayed in April 2024
Reviewed: 27 April 2024
Andrew
United KingdomGeneral attitude of the staff. Spoke volumes for the staff training program.
Stayed in April 2024
Reviewed: 27 April 2024
Carmen
New ZealandThe check in was delayed due to housekeeping so that was a little disappointing.
The shower was fantastic, room was comfy and clean. Breakfast was nice.
Stayed in April 2024
Reviewed: 26 April 2024
Hindle
New ZealandExcellent location
Stayed in April 2024
Reviewed: 26 April 2024
Shirley
New ZealandNothing
Location and bar on the top floor
Stayed in April 2024
Reviewed: 25 April 2024
Andrea
New ZealandThe fragrance in the lobby/ entrance was over powering, smells like toilet spray. Maybe different scent would be more enjoyable
Stylish
Stayed in April 2024
Reviewed: 23 April 2024
Anne
New ZealandStreet noise
Location & chocolate hour
Stayed in April 2024
Reviewed: 22 April 2024
Connor
New ZealandElevators took us and many others that were in the same all over the show went passed our floor a few times and took us to the top when it said it was going down
Location was perfect and the chocolate hour was fun! Check in staff were very kind!
Stayed in April 2024
Reviewed: 20 April 2024
Sharpe-ete
New ZealandOur room hadn't been cleaned by 4pm and reception were surprised when we contacted them to let them know. They quickly got it serviced but it would have been nice if they offered us a drink in the bar while the room was serviced for 20 minutes. I also don't think the view is worth paying extra for as the building isn't tall enough to get a truly stunning sea view like some of the other hotels in the area. So save your money and hope for a decent view anyway (which we did previously and it was an equal view with no additional cost). The room also had very limited storage -a wardrobe only and no drawers. There was plenty of space for suitcases but we like to unpack and this wasn't possible.
The beds were comfy and the view was nice. Chocolate hour is a cool addition and the kids enjoyed their free ice cream. The location is excellent. The valet car service was quick.
Stayed in April 2024
Reviewed: 19 April 2024
Tanya
New ZealandExcellent location to be able to walk, experience and explore central Auckland without having to spend money on transportation. The chocolate hour was a bonus.
Stayed in April 2024
Reviewed: 18 April 2024
Sri
New Zealandnone
Great location, spacious room, clean, comfy bed, coffee/tea facility
Stayed in April 2024
Reviewed: 15 April 2024
Gary
AustraliaOn the 7th floor the left hand lift down button did not work and the lifts were slow at times. For some reason one of the lifts was stopped at the basement level at times. Was this a form of cost saving - I don't know.
The hotel is in a good location for my visit and offered easy access to the venues where my meetings were. The included breakfast was nice and the view from the 13th floor restaurant was lovely. Staff were friendly too.
Stayed in April 2024
Reviewed: 15 April 2024
Wei
AustraliaNone
All good, and it was a pleasant stay.
Stayed in January 2024
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