Just a small thing that I noticed - the staff uniforms were worn and tatty. The staff did their best to present themselves well, but the uniforms are no longer crisp and sharp. Time to upgrade the tired clothing.

Chocolate hour! Popular with guests but plenty for everyone for sample. It was a really nice experience.

Stayed in June 2024

My girls didn't like that the bathrooms did not have locks. Lamps might need a wee bit of dusting..

Liked that they let us check in early. Very close to everything, food/shops/bus! Still in 'chocolate coma' from the happy hour. Big beds. Soft sheets & pillows. Spacious rooms.

Stayed in June 2024

amazing location, so central to all the facilities,

Stayed in May 2024

Close to the Spark arena for a concert so just a very brief stay.

Stayed in April 2024

Wifi was weak, tap on the sink doesn't stick out far enough, hard to not knock my hands on the sink.

Location is great, room is clean, bed very comfortable.

Stayed in May 2024

We were on the city side, and traffic noise was a factor even though we were on the 12th floor

Clean, good location, comfortable bed.

Stayed in May 2024

The room was lovelt. Cosy, clean, and tidy. The location was perfect for where our business event was located. The breakfast was great. Great selection.

Stayed in May 2024

I feel food would be my main improvement.. orders fish and chip room service, not hot and below average to a good f&c shop. As I mentioned, breakfast also disappointing.

Breakfast was very disappointing, limited choice, hot food was cold, not what I expected.

Stayed in April 2024

Room and bed were rather small but in general fine for one night stay

Location, clean and modern, chocolate hour

Stayed in May 2024

The only negative is that because we wanted a view of the harbour ( which was lovely) , it came with the negative of street noise at night. The plaza was full of people, music etc. so it was quite noisy in our room, even though we were many floors up.

We flew into Auckland airport and took a shuttle to the hotel. It is located right across from the train station and by the large plaza that leads towards the ferries and harbour. Location is excellent. Lots of little coffee shops nearby as well as a grocery store. There is a drug store one block away. About 5-10 minutes walk to the Maritime museum and tons of restaurants around the marina there. Very buzzy area. We had a room with a view of the plaza, train station and ferry docks. We made use of laundry facilities. When travelling for a month or longer, it is a challenge to find a hotel where one can wash and dry clothes! The front desk staff were very helpful. We did not eat breakfast at the hotel but chose to try other eateries in the area.

Stayed in April 2024

Could hear street traffic

Room was clean and modern. Nice view of city Daughters loved the free icecream sundays and chocolate hour

Stayed in May 2024

Charged for breakfast when we didn't have any

Room as great size for downtown modern bathroom large shower Had lots of pillows slept well

Stayed in May 2024

Handy location and very comfortable. Chocolate hour was good!

Stayed in April 2024

The bed and no spa or bath

Chocolate hour

Stayed in May 2024

The view and location were spot on

Stayed in May 2024

No heads up that there’s a $50 bond per night when booking which took me back a bit, considering I hadn’t expected to be $100 down. A fan/vent in the bathroom would help with the steam from the shower.

So close to everything. Had a concert at Spark Arena so was perfect walking distance to the venue and back. Right by Britomart so perfect if travelling throughout Auckland, and right in the CBD so everything is within walking distance for shopping. Rooms were comfortable, and surprisingly pretty quiet from how close to the street it is. Chocolate hour is an added bonus. Staff were so friendly. Would stay again.

Stayed in April 2024

The view and location. There was a bar and restaurant.

Stayed in April 2024

No Netflix or anything other than sky channels. Would have been a better option for an on demand tv service

Location, comfortable

Stayed in April 2024

A staff member helped carry our bags which was lovely - would have been great if bags had been taken to our room prior (we stored them prior to check in). The lifts were really slow and only 2 appeared to be working. We couldn't work out if room service was available. A brochure of info about the hotel would have been useful. The main concern was the noise from the bar/restaurant below - which kept us awake. Next time I'd ask for a quieter room.

Very comfortable beds - nice tea selection, friendly staff. Location was excellent for restaurants and concerts. TV was big, clear and easy to operate.

Stayed in April 2024

Nothing to dislike.

Immediately walking in the lobby smelled incredible. The room was luxurious andnbed very comfortable. Shower pressure was amazing.

Stayed in April 2024

Bathroom door had come off its slider upon check in. The floor we stayed on had a broken button for the elevator where you had to push the up button to allow the elevator to arrive at your floor and then had to go up with other customers before being able to return to ground floor. We stayed on a Friday night and the noise from outside was very disruptive. Comes with staying so central but got maybe two hours sleep as lots of bar noise, music and yelling happened on street.

Location was great. Beds were very comfy, room was very clean and decor modern.

Stayed in April 2024

General attitude of the staff. Spoke volumes for the staff training program.

Stayed in April 2024

The check in was delayed due to housekeeping so that was a little disappointing.

The shower was fantastic, room was comfy and clean. Breakfast was nice.

Stayed in April 2024

Excellent location

Stayed in April 2024