104 Lake Terrace, 3351 Taupo, New Zealand
#39 of 60 hotels in Taupo
Guests' ChoiceBased on 1969 hotel reviews
8.1Cleanliness
8.7
Comfort
8.7
Location
9.1
Facilities
8.3
Staff
9.0
Value for money
8.4
Free WiFi
8.7
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End of dialog contentReviewed: 30 May 2024
Jane
New ZealandStaff were friendly, however I found the confirmation of my booking a bit stressful. I phoned at 8pm to make sure all was ok with my late arrival and no one answered then I got an email saying once they receive payment within two days they’ll send me a confirmation code etc.. I was driving and had to pull over couple of times to ring again and text as it said to text. Didn’t get a reply via text but it came up through booking.com so I didn’t see it for a long time confirming the late check in was ok. So everything great other than the generic messages far too long and not relevant for same day bookings. Would stay again however but I’d not book last minute
Clean, great location. Good sized rooms and loved the heated bathroom floors
Stayed in May 2024
Reviewed: 27 May 2024
Sam
New ZealandSuited our needs totally
Stayed in May 2024
Reviewed: 26 May 2024
Taylor
New ZealandThe only thing was we went to by some groceries the Friday for lunch on Saturday went to cook lunch on Saturday and everything was frozen and the fridge was in the lowest setting so that was really annoying had to throw everything out and wasted $40 on groceries
Was really clean and tidy and awesome value for the 2 nights
Stayed in May 2024
Reviewed: 23 May 2024
Scott
New ZealandI couldn't get the TV to work
It was nice and tidy and quiet
Stayed in May 2024
Reviewed: 23 May 2024
Karen
New ZealandNothing
Great location
Stayed in May 2024
Reviewed: 19 May 2024
Sally
New ZealandNothing
Location Room okay Bathroom needs a spruce up. Everything worked
Stayed in May 2024
Reviewed: 13 May 2024
Graeme
New ZealandToo trivial to list here
Location, friendly staff and an exceptionally clean room.
Stayed in May 2024
Reviewed: 11 May 2024
Andrew
New ZealandGood location and spotlessly clean. Lovely new bathroom.
Stayed in May 2024
Reviewed: 7 May 2024
Esme
South AfricaWalls are quite thin and you can hear people walking and talking.
Great location. Close to the restaurants and just over the street to Lake Taupō. All amenities that one would need. Rooms were clean.
Stayed in April 2024
Reviewed: 5 May 2024
Redding
New ZealandThe Spa bath had a noisy motor and some of the jets where blocked, also bubbles did not work, also only a couple of bars of soap and no body wash
Awesome staff that helped me with my request for help with my partners birthday
Stayed in May 2024
Reviewed: 1 May 2024
Anita
New ZealandIt will be better to have a spa in the motel room.
Staff are friendly and helpful.
Stayed in April 2024
Reviewed: 29 April 2024
Kimberley
New ZealandThe road works
we didn't know when we booked about the roadworks on the road outside the motel, and were very happy the motel put us in a downstairs quiet room. Thank you!. The room was very comfortable, clean and spacious and without the roadworks would have had access to the lake across the road. We didn't see the staff but were given the code for the box the get our room key, very covid friendly
Stayed in April 2024
Reviewed: 28 April 2024
Linda
New ZealandUnit 4 has no natural light. It is tucked away at the back of the motel and looks out onto a concrete block wall on both sides. There is absolutely no view of anything and therefore it makes the unit very claustrophobic and dark. Units 1-4 are all ground level and have no views. Unit 4 is the darkest. The ‘couch’ in the lounge is a pull-out bed and is very uncomfortable to sit on, old, and a bit grubby. Needs replacing.
The location on the lakefront was excellent and it was an easy walk to town. The unit was very clean and the beds very comfortable. The bathroom was well renovated with a large spa bath. The owners have been busy renovating the motel and this shows in many aspects. Instructions for self-check in were clear and comprehensive.
Stayed in April 2024
Reviewed: 22 April 2024
Annette
New ZealandFriendly staff great location and great room for our group
Stayed in April 2024
Reviewed: 22 April 2024
Jan
New ZealandWindow condensation was high.
Loved the new updated bathroom with heated floor, towel rail, new spa bath.
Stayed in April 2024
Reviewed: 15 April 2024
Nicole
New ZealandNothing, it had everything we needed.
The view from the Lakeview apartment was outstanding. Beds were super comfortable!
Stayed in April 2024
Reviewed: 14 April 2024
Peter
New ZealandCouple of things that needed attention but unit is being upgraded this week so all good
Good hot water pressure ,comfy bed
Stayed in April 2024
Reviewed: 12 April 2024
Wayne
New ZealandSettee was old and required updating, one of the two cooking elements had faulty thermostat so element was full heat constantly. Outdoor furniture on terrace was untidy and rusty.
Close to main shopping Center, great restaurant net door, staff friendly and helpful. Very clean throughout our unit.
Stayed in April 2024
Reviewed: 9 April 2024
Boyd
CanadaNice lakefront location in the town, making it good for walking, swimming etc. although few of the rooms had a view of any kind.
Stayed in February 2024
Reviewed: 8 April 2024
Glenis
New ZealandLack of privacy, really needed net curtains at windows.
Very clean, comfortable and great location right on the water front.
Stayed in April 2024
Reviewed: 1 April 2024
Emma
United KingdomWas a little depressing in the apartment, no lamps, cushions etc to make it look homey, very basic.
Location was great and next to a fantastic English pub with great food and atmosphere.
Stayed in March 2024
Reviewed: 29 March 2024
Mike
New ZealandAll good
Good location
Stayed in March 2024
Reviewed: 26 March 2024
Trevor
New ZealandRoom was a bit smaller than expected. Additional (un-needed) bed in the lounge didn't help the cramped feel. No heating/cooling in the front room. No view of outside at all, being a bottom unit away from the road. Couldn't see what the weather was doing without going out to the front of the property.
Recent looking refurb was well done. Shower was excellent.
Stayed in March 2024
Reviewed: 25 March 2024
Gregory
New ZealandHelpful management
Stayed in March 2024
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