113 Lake Road, Koutu , 3010 Rotorua, New Zealand
#33 of 81 hotels in Rotorua
Guests' ChoiceBased on 730 hotel reviews
8.0Cleanliness
8.4
Comfort
8.5
Location
8.7
Facilities
8.3
Staff
9.0
Value for money
8.0
Free WiFi
8.7
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End of dialog contentReviewed: 13 May 2024
Judith
New ZealandWarm and comfortable
Stayed in May 2024
Reviewed: 13 May 2024
Kupa
New ZealandWe enjoyed the atmosphere and the staff don't have anything that we didn't like.
The welcoming of the manager we found it to be absolutely awesome she was very supportive with information we required during our stay.
Stayed in May 2024
Reviewed: 10 May 2024
Yeuk-mo
New Zealandbed is a bit too soft for me
Stayed in May 2024
Reviewed: 1 May 2024
Samantha
New ZealandI think the mineral pools needed to be cleaned as days went by and lots of guests used them maybe changing the water more regularly during or having more filtering would have made it feel cleaner
I liked the pool facilities which was great rooms were very good clean tidy warm etc
Stayed in April 2024
Reviewed: 25 April 2024
Hannah
AustraliaEverything was fine and acceptable, dont have any dislikes!
The pool is fantastic, not overcrowded! It's has very tidy rooms, well laid out. Great kitchen for cooking meals. Had all the utensils you need. Great location, not far to get to places. Has a lock up shed for bikes which is good! Will stay here more often now!
Stayed in April 2024
Reviewed: 9 April 2024
Michael
New ZealandHad no issues and was very happy.
Well located and easy walking to Rotorua centre and to Skyline in the opposite direction. The breakfast is Continental and was waiting in the room upon arrival for the next day's breakfast. The bathroom was very well appointed and modern.The kitchen was a nice surprise with a full size fridge which is rare in motels. We stayed in the back units so had no issues with any possible noise. Upon arrival I was greeted and felt very welcoming to the motel. When leaving we met the owner who was very friendly and had a great chat. Definitely now on our places to stay when visiting. I look forward to our next stay when visiting again.
Stayed in March 2024
Reviewed: 2 April 2024
Adam
United KingdomExtremely clean, very welcoming at check in and helpful
Stayed in April 2024
Reviewed: 5 March 2024
Ingrid
New ZealandThermal pools not working. They could have advised before we arrived
Good location
Stayed in February 2024
Reviewed: 28 February 2024
Louise
New ZealandThe service was amazing
Stayed in January 2024
Reviewed: 23 February 2024
Alys
New ZealandThe spa pools were not hot in the morning
Large space. Had great kitchen and utensils
Stayed in February 2024
Reviewed: 21 February 2024
Garry
New ZealandCouldn't stay longer
Staff an welcome very friendly am pleasant, room clean , pool was great
Stayed in February 2024
Reviewed: 18 February 2024
Nina
NorwayMineral pool not hot enough
Clean and tidy
Stayed in February 2024
Reviewed: 14 February 2024
Ed
United KingdomBreakfast was limited.
Clean and spacious room. Friendly and helpful staff.
Stayed in February 2024
Reviewed: 6 February 2024
Korts
New ZealandGreat place to take the family for a long weekend. Pools are great and warm.
Stayed in February 2024
Reviewed: 2 February 2024
Greg
United KingdomHalf of rooms are upstairs which is only accessible by external staircase, not suitable for anyone with access needs.
Room was large, kitchenette was well equipped, bed was comfortable
Stayed in January 2024
Reviewed: 28 January 2024
Cassia
New ZealandDoor handle broken Some of the rates in the guest book were not what they acharged at front $2 towel hire was charged $4 $35 extra guest was charged $45 No rubbish bins empty
Front desk
Stayed in January 2024
Reviewed: 28 January 2024
Savannah
New ZealandWe did notice rubbish under the couches e.g used plasters, old chocolate etc. don’t think it is being vacuumed under furniture which was unsettling.
Pool & Spa were a big bonus for my son. Location was convenient and close to all necessities. Staff were kind and helpful.
Stayed in January 2024
Reviewed: 27 January 2024
Zoe
New ZealandThe pool was a little yucky
Location was excellent to all our events. Staff were super accomodating. It was a great place for our kids. Super family friendly.
Stayed in January 2024
Reviewed: 27 January 2024
Bridget
New ZealandRun-down facilities e.g. door creaky, aircon broke, TV only gets freeview, swimming pool too deep for young kids age 7. Mineral pool too hot to use. Beds too squashy.
Great friendly service, good bathrooms, pool good, trampolines and playground great. Location good.
Stayed in January 2024
Reviewed: 23 January 2024
Suzanna
New ZealandOther people parking in our car oark
Inform and proximity to town
Stayed in January 2024
Reviewed: 9 January 2024
Bhavani
New ZealandLiked the pool and the spa,
Stayed in December 2023
Reviewed: 6 January 2024
Sepi
New ZealandFamily friendly
Stayed in January 2024
Reviewed: 6 January 2024
Catherine
New ZealandLeslie was friendly and upgraded us to the cottage. It was a lovely place to spend a few days with my family.
Stayed in January 2024
Reviewed: 4 January 2024
Suhas
New ZealandTowels were not provided, we could not contact staff as we realised after hours.
Heated pool was thoroughly enjoyed by all of us.
Stayed in December 2023
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