35 Melbourne Street, 9348 Queenstown, New Zealand
#51 of 82 hotels in Queenstown
Guests' ChoiceBased on 2164 hotel reviews
8.0Cleanliness
8.4
Comfort
8.4
Location
8.8
Facilities
8.0
Staff
9.0
Value for money
8.3
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 14 May 2024
Abbie
United KingdomWould have been helpful if they provided kitchen essentials such as salt, pepper, oil etc
great location, good facilities and very clean. Hist was happy for us to check in later due to a late flight!
Stayed in May 2024
Reviewed: 14 May 2024
Brian
AustraliaAlthough there was air conditioning in the bedroom, we prefer to have electric blanket in the cold weather as a pre-warmer only.
Quite a good location but required a walk down and back up a steep hill to get into the centre of town .
Stayed in May 2024
Reviewed: 13 May 2024
Nelanie
Philippineslocation was great! just a short walking distance to the city center!
Stayed in May 2024
Reviewed: 12 May 2024
Marilyn
New ZealandWebsite could have warned us about the renovations taking place. I would still have booked but nice to know & not arrive to a building site. All worked out well, very clean & friendly operator. Thank you.
We had an upgraded room with our own bathroom. Place was under renovation, a bit worried when we first arrived, but everything worked out perfectly. Very nice restaurant at the accommodation across the road - 2 minutes walk.
Stayed in May 2024
Reviewed: 10 May 2024
Atthapong
AustraliaCar park full
Good
Stayed in May 2024
Reviewed: 7 May 2024
Karen
United KingdomCold room, air conditioning unit did not have heating set up.
Location and size of room and shower.
Stayed in May 2024
Reviewed: 7 May 2024
Cheralee
New ZealandRoadworks and renovation work at the accommodation made the route in and out of the accommodation challenging but both the roading staff and builders were very pleasant and helpful so that made up for the inconvenience. This type of work is expected at this time of year as best time to upgrade is in the quieter months before ski season and summertime.
The rooms were clean, modern and comfy. The bathroom was also fairly new and modern. We asked for a quiet room and the room was quiet. Builders on site were very considerate too only starting work after 8am. We were 5 mins walk to town so location was spot on - downhill there and uphill back but not too far so not too taxing.
Stayed in May 2024
Reviewed: 4 May 2024
Hyung
United KingdomToilet and shower access got changed during the stay without notifying in advance.
The location is great as it is close to the town centre, yet it still maintains a peaceful and quiet atmosphere.
Stayed in April 2024
Reviewed: 30 April 2024
Diane
AustraliaThere were no plates or cutlery in the room, nor a toaster, and as there is no cafe/restaurant we couldn’t even make toast after arriving late (8pm) from the Milford Sound trip.
The bed was very comfortable, the room clean. The view lovely. Close to the pick up bus depot for excursion.
Stayed in April 2024
Reviewed: 28 April 2024
Dominic
AustraliaConstruction is happening in Queenstown and it affects sometime accessibility of the accommodation. Although staff offers assistance is carrying guest’s luggages, I think it will be better if they have ramps to facilitate use of trolleys and also wheelchairs for those who need it.
My room is clean have a spectacular view of Queenstown. It also got all the facilities I need especially the kitchen. Location is very close to the town and I love to do walking in most days.
Stayed in April 2024
Reviewed: 26 April 2024
Gareth
New ZealandN/A
Friendly and good location
Stayed in April 2024
Reviewed: 24 April 2024
Glynn
United KingdomLocation
Great location 10 mins to the town but a steep hill to walk back
Stayed in March 2024
Reviewed: 24 April 2024
Oliviajane
New ZealandThere was road works when we stayed hence there was no street parking. We all parked (a bit cramped) on the driveway and lawn area.
The manager onsite was wonderful to deal with. He helped with correcting our TV, laundry drying, and was very welcoming. The place was clean, including kitchen and our twin bed room. Lovely stay and very close to town.
Stayed in April 2024
Reviewed: 18 April 2024
Sirilak
ThailandThe location is good.
Stayed in April 2024
Reviewed: 18 April 2024
Michelle
AustraliaThe security wasn't super high, but Queenstown felt like a really safe place. I'd still recommend staying here.
The value for money for the location couldn't be better. It was about a 5 min walk into town. The bus stop to/from the airport was like a minutes walk away. The room was nicely presented. Had everything you'd need in a short stay. Appreciated the electric blanket! Easy check in and check out. There was a guest lounge with quite a bit of cooking equipment and ample fridges. Good wifi. TV has cable.
Stayed in April 2024
Reviewed: 15 April 2024
Karen
AustraliaLovely view down to the Lake, short walk down to the town centre. Quiet location.
Stayed in April 2024
Reviewed: 14 April 2024
Ginny
New ZealandOnly had a 1 night stay so nothing further to add.
Good location,very handy to CBD.
Stayed in April 2024
Reviewed: 13 April 2024
Kim
AustraliaThe roadworks out the front are only temporary and easy to get around.
The customer service was brilliant - they were so kind, so helpful and so accommodating.
Stayed in April 2024
Reviewed: 12 April 2024
Wallis
AustraliaNoise travels, footsteps, doors closing and even people talking in the room across the hall could be easily heard.
Comfy beds, car parking, great location
Stayed in April 2024
Reviewed: 10 April 2024
Lynley
New ZealandBit tired Could do with some maintenance
Good location Clean and comfortable
Stayed in March 2024
Reviewed: 9 April 2024
Richard
United KingdomNothing springs to mind
Everything was Excellent. The accommodation was in a perfect central location to explore Queenstown. Parking on site made life much easier. The facilities were good ie Beds Showers and Kitchen Area. Staff were friendly and helpful.
Stayed in April 2024
Reviewed: 8 April 2024
Victor
Australiasome noise from party that quieted down
room was spacious and very relaxing
Stayed in April 2024
Reviewed: 5 April 2024
Ming-ru
Taiwanthe location is so close to the center
Stayed in April 2024
Reviewed: 3 April 2024
Abhishek
IndiaCleanliness levels could have been better. Heating arrangements were not the best. Accessing the hotel and Parking was a challenge especially cos of the construction work around the area.
Staff was very helpful and friendly.
Stayed in April 2024
Munich, Germany
Lehi, USA
Hanoi, Vietnam
Chiang Mai, Thailand
Nelspruit, South Africa
Karon Beach, Thailand
Seminyak, Indonesia
Woodinville, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content