The pool was closed, which was a bummer. There were no stairs going down into the pool area.

Our room was beautiful, we were upgraded to a villa and it was perfect for our little getaway.

Stayed in December 2023

Some facilities were a little dated. Sliding doors were hard to shut out Door furniture and area was not clean. Bathroom sink kept dripping and the main light cover was full of dead bugs. You can tell things are slowly changing.

Location was very good staff were friendly and made you feel very welcome.

Stayed in December 2023

It is a bit dated in places but this is being addressed by the management and they are currently working through a programme of refurbishment.

The Heads has been renamed to The Sands which we were not informed about and is now under new management - the staff are currently being trained up for the summer season. The location is stunning and lends itself to be a fantastic hotel to stay in for the future.

Stayed in December 2023

The hotel is now called The Sands which was confusing as our booking was for The Heads. The bathroom had shampoo and conditioner but no soap. Otherwise it was great.

Beautiful location on the beach. The room was comfortable, WiFi was very good. The room had a mini fridge. There is a restaurant but we didn’t use it.

Stayed in December 2023

We paid in advance for 3 Superior Beachfront Suites. We were given 3 Courtyard rooms which rent for considerably less. The hotel will not respond to our emails or phone calls regarding a refund.

Location is fabulous

Stayed in February 2024

I understand I got the room I booked for online, but to put a solo woman traveller at the far end of the property is not the best decision. I do not expect any special favours, but most hotels automatically give solo travellers a room closer to reception. The rooms, and especially the bathrooms, are a little tired and in need of some TLC. It is a shame, as this is such a fantastic location, and the property has such great potential. I hope that at some stage in the future this hotel will become the great hotel it deserves to be.

I was initially given a room a long way from reception, stuck in the back of the property, opposite what seems to be a storage shed. When I asked to move to a room closer to reception, with a ocean view, the lady at reception was very accommodating and friendly and organized for another room immediately.

Stayed in April 2024

Needs maintenance, getting very worn out. Bathroom needs grout cleaned and upgrade. Dont leave items on outside porch beachfront. Items taken.

The location is the draw here. Absolutely stunning location.

Stayed in April 2024

Our room- unit 1- a two bedroom beachfront room was a disgrace. It was filthy, the curtains were hanging on three hooks, the beds were broken. In dire need of refurbishment, I can do old no problem at all but dirty and broken is not ok.

The restaurant and the building that houses it were lovely.

Stayed in April 2024

The noise from the surrounding guests on the first night but that was only due to the concert that was on in town

Location and how peaceful it was. The staff were amazing

Stayed in April 2024

Comfiest bed ever and mean spa

Stayed in April 2024

This hotel would be a lovely place to stay if the inside of the rooms were more inviting. For me FIRST IMPRESSIONS ARE VERY IMPORTANT but the room needs a lot of TLC. I have worked, supervised, trained staff, (certificates for management) in Surfers Paradise Goldcoast and was very sad and a shame to see this room as it was. There were no cutlery,side plates, to cut my cheese (n crackers,) no toaster.

Location was awesome view looking out to beach/sea/ jetty. Food was good.

Stayed in April 2024

Only one bedside lamp and no plugs on one side of the room to use. The big TV wasn't even going. Everything needs refreshing.

Big comfortable bed and the view was to die for

Stayed in March 2024

Broken tiles and door jamming

Great location, great staff

Stayed in April 2024

It's very remote so plan on not having much around you.

Loved the villa with the hot tube and the proximity to the beach. The bathroom was incredible!

Stayed in March 2024

No cooking facilities

Swimming pool

Stayed in March 2024

Right on the most beautiful beach

Stayed in February 2024

All good

The room was right on the beach. Spectacular views off the harbour. The restaurant meal was spot on!

Stayed in March 2024

The appearance of what it is now and what it was in the past.

The place is situated in a great location. Value for money was fair. We have been several times before and feel the buildings and the rooms are getting quite tired.

Stayed in March 2024

Preference only, firmer beds would be great

Great location, beautiful Pool was also a bonus

Stayed in February 2024

The staff, the venue..the food was absolutely beautiful

Stayed in March 2024

Nothing BEST HOTEL DEFINITELY MY FAVORITE

We booked the deluxe King Studio as it was the last available room & to be honest it was so beautiful & private to our liking, the King Double bed was expecially comfortable, loved how it was the 3 sheet makings. The room was clean & the TV was nice & big for late night movies. The air con was hard to figure out but we didn't let that dim our light we just left the door open 😊 Took me a haka to get the wifi sorted & the Netflix Chromecast connected but we got it with no sweat 😏 you've definitely gotta be a tech geek like myself to get it sorted haha. The staff were extremely kind & very helpful. We wanted to have dinner & the lovely bar staff gave us the table with the best view on the deck, we had a little mess up with our bill where I was given the wrong bill to pay for but I got off with a couple bux & some free deserts thank you to the manager, the young lady & gentlemen who helped us out with that. The view is astonishing & we will definitely be returning. Thank you to all the wonderful staff who welcomed us. We will see you all next time. When we run away from Moerewa & Paihia. I cannot stop going on to my partner about how beautiful Opononi is & he was with me hahaha considering moving. P. S i hope the housekeeping didn't get offended for me basically stripping our whole room & doing half there job, my partner did hahhahaha. Thank you, thank you. Definitely my favorite hotel in NZ

Stayed in March 2024

Badly needs redecorating especially shower and tiles and more utensils, dish soap. (Why have a teatowel and no washing liquid or dish brush/cloth.

Location

Stayed in March 2024

Nothing to dislike.

Fantastic location on the west coast. Our room gave access straight out onto the lawns and wharf.

Stayed in March 2024

It’s very dated. The room we stayed in was run down. Definitely in need of a renovation.

The view and the location. Stunning

Stayed in February 2024

The exterior of the blocks of rooms was shabby and although the room looked superficially clean it had a dirty fridge full of someone else’s food and drink. The bathroom fittings were modern but the window catch was old and broken and the window was too stiff to close and there was nowhere to hang wet towels. Looks as if it has been partly done up but not finished. Dinner was tasty but portions of main courses were small (starters, which we didn’t have looked more generous) and the pavlova was had very small amounts of fruit and cream. The continental breakfast was very poor with instant coffee, thin, lumpy, sourish not at all creamy yoghurt and tasteless tinned fruit. Not worth the money.

It’s a lovely location with direct access to a beach where you can swim ;as well as a small pool). Public areas are nicely finished and the room was spacious and air conditioned. Staff were mostly friendly and helpful.

Stayed in March 2024