Free limited WiFi erratic. No flannels provided - just 1 towel/person. No fresh towels or tea towels or toilet paper or tea & coffee even though we stayed 6 nights so we had to buy our own from the supermarket. No venting system over cooktop in kitchen to remove vapours when cooking. Bunk uncomfortable

Thermal pools had a lovely setting and were very relaxing, steam oven was fun to cook our dinner in, quiet environment, comfy double bed, access to lake, clean accommodation, grassed outside spaces, good swimming pool

Stayed in April 2024

Some pretty directive emails after we booked to let us know special instructions for arrival, but it all worked fine. If you don't stay in a room with a toilet it might be a bit of a walk in the night. Also loose gravel on the road so bring jandals to wear around the site. Room smaller than on website, all the upstairs rooms were small, so just don't plan to spend lots of time in it with kids!

Three mineral pools, one super hot and the other two you could stay in for ages. We stayed in a room with a kitchenette and a toilet so didn't use either the shared kitchen or bathroom facilities. Our room was clean, the sheets were great, the heating was so warm I had to turn it off (in autumn), the towels were very clean, and it had everything - dishwashing liquid, tea towel, hand soap - we didn't need to bring anything. We cooked in the steam cooker and it was great. Staff were helpful and friendly. Saturday night was busy but no noise disturbed us. Walkable to nice coffee shop called third space.

Stayed in April 2024

The bathroom wasn't clean and needed a deep clean of the shower

It was great location and good for hot pools and swimming for the kids. Good beds and houses alot for the price

Stayed in April 2024

Had no problem

Spas and pool

Stayed in April 2024

The hot pools were nice and definitely clean but the whole area needs maintenance overall. All the facilities are working but it has a shabby feel to it which would cost a lot overall. The room could do with a thorough clean. Good clean sheets but the kitchen needed a real clean.

The location was great and close to the lake. There was rubbish at the lake side that could have been picked up but there didn't seem to be enough staff to do extras.

Stayed in April 2024

The pool close very early at 9pm

Good value, provided all the essentials.

Stayed in April 2024

In winter you would need more bedding for the bunks or advice to bring more. In summer would be extremely hot due to the position of the room there is minimal airflow. Would benefit from cooling system. Fan did not do anything when we arrived and it had been closed up. Locking fly screens on windows would allow you to leave windows open when away. Again it is very stuffy if have to close everything up. Some hooks to dry towels on as need to reuse them. Fridge is so cold it froze everything so needs to be turned down a bit.

Parking was good until someone parked in our space. Thermal pools, pools and playground Clean showers and toilet. Alternate toilet by the pool. Basic kitchen facilities were fine.

Stayed in April 2024

Perfect

Stayed in March 2024

A bit more cleanliness with bathrooms, but were acceptable. If staff could please check the cars parking in front of units. We were warned severly of only parking our car in our spot, but when we came back late, we had people parking in our spot that was easily avoidable with their details on the dashboard clearly showing another site number. We had to run the risk of getting towed in the visitor carpark as no one answered the after-hours phone.

Liked the privacy and provided ammendities in unit.

Stayed in April 2024

· There was no WiFi, although ‘free WiFi’ was listed at the time I booked the room. I noticed they have just updated it to ‘charges apply’ on the site, as there were lots of complaints about that. I’m an avid traveler, and have never encountered this problem. I rely exclusively on wifi when I travel, and this was the very first time I had to get the international package, which was an unplanned expense. In this day and age, it is ridiculous to be charging for wifi. P.S. I think the property would have a higher ranking if it wasn’t for the lack of WiFi.

Cosy Cottage is on the lake, with hot pools and close to town. It’s clean and fairly comfortable for the money (some people might find the rooms small, but we were ok). The kitchen had everything we needed. The property is well-maintained. 10-15 min walk to town. Convenient stores nearby. My friend and I loved the pools and sitting by the lake at the sunset.

Stayed in March 2024

There was no WiFi, although ‘free WiFi’ was listed at the time I booked the room. I noticed they have just updated it to ‘charges apply’ on the site, as there were lots of complaints about that. I’m an avid traveler, and have never encountered this problem. I rely exclusively on wifi when I travel, and this was the very first time I had to get the international package, which was an unplanned expense. In this day and age, it is ridiculous to be charging for wifi. P.S. I think the property would have a higher ranking if it wasn’t for the lack of WiFi.

Cosy Cottage is on the lake, with hot pools and close to town. It’s clean and fairly comfortable for the money (some people might find the rooms small, but we were ok). The kitchen had everything we needed. The property is well-maintained. 10-15 min walk to town. Convenient stores nearby. My friend and I loved the pools and sitting by the lake at the sunset.

Stayed in March 2024

Wi-Fi was poor, rarely available

The 2 hot pots

Stayed in April 2024

We found the hot pools very relaxing, should stay here for more than 1 day next time and may try the camping facilities.

Stayed in March 2024

N/A

Loved the hot pools

Stayed in March 2024

Didn't use the facilities. Found the bed very short. 1.8m long.

Stayed in March 2024

The cabins were a lot smaller than anticipated and also the bunk bed was very uncomfortable.

The holiday park had a nice, relaxed family feel about it

Stayed in March 2024

Limited wifi

the Thermal pools

Stayed in March 2024

The hot pools were absolutely amazing. Great washing facilities. Showers and toilets were always available and clean. Close to town.

Stayed in March 2024

The walk to the lake - the pathway was pretty rough for my mom who is disabled. She really struggled. Although having said that, I don’t think it was part of Cozy Cottage land so perhaps not within their rights to maintain it.

It was lovely and clean. The grounds were tidy and accessible. The steam area was awesome. We steamed some food for dinner. Cooked well and fell off the bone. The hot pools were great. One was very hot and the other was reasonably warm.

Stayed in March 2024

Our toddler could reach the door handle to our cabin and easily let himself out on to the road. Just meant we couldn’t relax as we needed to be on constant guard for that (especially after he realised he could do it and it became a game!).

The 2 bedroom cabin was actually better in person than the photos online suggested. Beds were comfy and kitchenette was clean and useful. Loved being able to walk around the park with our toddler who needed to get outside. Staff were very friendly and helpful. Location was great.

Stayed in March 2024

fan in the room was really loud/too strong and can’t have windows open at night when lights are on due to lake flies

good amount of bathrooms/showers hot pools were nice to use would be good for families

Stayed in March 2024

Basic cabin outdated.

Good basic room. Swimming pool and hot pools are nice.

Stayed in February 2024

It gets VERY hot inside there was no A/C. It was really difficult to sleep, even with opening windows and doors and trying to cool it down once it got dark. There is only 1 fan, and it is mounted in the living room. It would be much better if each bedroom had a fan.

Cosy Cottage has a little bit of everything! Hot tub, BBQ, lakefront access with hot water beach! We had a 2-bedroom cottage which was really lovely and clean. It was very spacious and had nice kitchen facilities. The location was great- although not walkable to downtown Rotorua, it was only a 5 minute drive from everything. I also appreciated that it felt very safe and quiet.

Stayed in February 2024

The bed were too soft for our liking, but you can never get the bed right - it was only for one night and it was ok. check in email information came at 530am the same morning we were going to check in and I didnt pick the email up until I was at the front desk (because we were busy all day), so didnt know to park out the front on the road, and then walk into the office. Would of been nice to get at least 42 hours notice of this - as the being told off at the desk, wouldnt of been the 'welcoming' of our stay. Lucky it didn't put a damper on our stay - but, would've of like to get the heads up early to avoid that embarrassment.

loved the hot pools and wanted to swim later into the night but couldn't because of the closing time. Love the option of the hangi pit - next time we will come organised to use this. Love to be able to go the lake and feel the water and sand - this was awesome! To be able to include another person to our room at such short notice and be accommodated. Loved that! Check in was quick, information given was clear, map was very helpful - even highlighted to our room, where to park, where the amenities were - very good check in!

Stayed in February 2024