10 Tryon Street, 3043 Rotorua, New Zealand
#37 of 81 hotels in Rotorua
Guests' ChoiceBased on 4191 hotel reviews
8.0Cleanliness
8.3
Comfort
8.4
Location
8.5
Facilities
8.2
Staff
8.6
Value for money
7.7
Free WiFi
8.3
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End of dialog contentReviewed: 22 May 2024
Joshua
AustraliaBad reviews from restaurant made us look elsewhere for food
Excellent service from staff… very clean room, very comfortable beds too
Stayed in May 2024
Reviewed: 21 May 2024
Brad
New Zealandaircon noise
nice warm pool
Stayed in April 2024
Reviewed: 21 May 2024
Rebecca
AustraliaThe buffet for dinner was slightly overpriced.
Loved the view of the thermal springs, the heated pool and the friendly staff.
Stayed in May 2024
Reviewed: 21 May 2024
Sahil
New ZealandCoffee machine was broken at the breakfast The staff did not care to let anyone know so we either have to drink a black coffee with cold milk or buy a coffee from outside .
Location is great , room was good , had a comfortable stay for 2 days
Stayed in May 2024
Reviewed: 20 May 2024
Mark
SingaporeNone
Value for money and location
Stayed in May 2024
Reviewed: 19 May 2024
Wai
New ZealandRestaurant was average
Location, pool
Stayed in May 2024
Reviewed: 19 May 2024
Ingrid
New ZealandNoisy heater and bathroom extractor. The heater’s noise prevented a good night sleep despite me not a light sleeper. Won’t stay here in the future.
Clean and spacious room and I believe good soundproof as the next door guest was asking if their kids were noisy but frankly speaking couldn’t hear a thing.
Stayed in May 2024
Reviewed: 19 May 2024
Hsi
AustraliaLoved the location and availability of 2 rooms next to each other. Loved the spa pool and gym facilities as well as its close proximity to several attractions. The staff were helpful and great with information.
Stayed in May 2024
Reviewed: 19 May 2024
Katie
New ZealandNothing.
Lovely clean and well set out rooms and great pool. And nice fresh towels available for every swim.
Stayed in April 2024
Reviewed: 18 May 2024
Merilynn
AustraliaGreat location easy parking, lovely pool really warm,
Stayed in May 2024
Reviewed: 17 May 2024
Karen
New ZealandDishes were washed in bathroom sink
Nice modern rooms, plenty of parking.
Stayed in May 2024
Reviewed: 16 May 2024
Marian
AustraliaBed was large & super comfortable with the best pillows. The room was spacious & quiet with a view towards the mountains.
Stayed in May 2024
Reviewed: 16 May 2024
La
New Zealandwanted to order room service off the night menu, only toasted sandwiches were available, and three types, we ordered two different types of toasted sandwiches then we were called back and told there was only one available and it was the we didnt order , so we had to take that
shower was magnificent, and the beds were very comfortable.
Stayed in May 2024
Reviewed: 15 May 2024
Kerry
AustraliaNo problems
Great location near geothermal area; spacious and comfortable room; excellent meal at onsite restaurant
Stayed in May 2024
Reviewed: 15 May 2024
Thakur
New ZealandStaff was rude
Stayed in May 2024
Reviewed: 14 May 2024
Scilla
United KingdomPool, facilities for children and variety of good food
Stayed in May 2024
Reviewed: 12 May 2024
Shane
New ZealandA poo in the pool wasnt cool- not the hotels fault but maybe some huge signs telling people its not ok to poop in the pool would help.
Room was nice. Pool was awesome-kids loved it
Stayed in May 2024
Reviewed: 12 May 2024
Joanne
New ZealandIt said on the website it had been refurbished but it was very shabby especially in the hall ways. Very old carpet, chips out of the doors and walls and peeling paint
The pool area was good but the spas could be open a bit later than 9.30pm
Stayed in May 2024
Reviewed: 12 May 2024
Gholam
New ZealandNice and clean environment
Stayed in May 2024
Reviewed: 12 May 2024
Gelyn
PhilippinesNothing
Everything
Stayed in May 2024
Reviewed: 10 May 2024
Tia
New ZealandBed wasn’t too comfortable
Buffet and staff
Stayed in May 2024
Reviewed: 10 May 2024
Phong
New ZealandNone
Good
Stayed in May 2024
Reviewed: 10 May 2024
Kevin
New ZealandBathroom was a little tired but it was sufficient
Staff were great, especially the restaurant staff. Food in the restaurant was very good
Stayed in May 2024
Reviewed: 8 May 2024
Klara
New ZealandJust that the hotel is not located in the center, however it is next to Whakarewarewa maori living village which is quite handy.
The hotel was very comfortable, clean and room looked very new, enough parking even on a very busy day (wedding). Great bonus is the warm pool and two hot tubs outside. Didn't have food so can't comment on that. Overall very good.
Stayed in May 2024
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