Reviews of Novotel Rotorua Lakeside 4.5 stars
Tutanekai Street, Lake End, 3215 Rotorua, New Zealand
#55 of 81 hotels in Rotorua
Guests' ChoiceReview score
Based on 3255 hotel reviews
7.5Score breakdown
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Cleanliness
7.9
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Comfort
8.0
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Location
9.3
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Facilities
7.6
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Staff
8.4
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Value for money
7.2
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Free WiFi
10.0
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Reviewed: 20 May 2024
Kimiora
New Zealand5 reviews9.0Superb- • Leisure trip
- • Couple
- • Superior King Room with Lake View
- • Stayed 1 night
- • Submitted via mobile
The view of the lake from our room was amazing! Our room was clean and comfortable, we will definitely come back again!
Stayed in May 2024
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Reviewed: 17 May 2024
Joanna
New Zealand5 reviews9.0“Awesome experience”- • Leisure trip
- • Family with young children
- • Superior Twin Room with Two Double Beds Lake View
- • Stayed 1 night
- • Submitted via mobile
NA
Amazing
Stayed in May 2024
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Reviewed: 15 May 2024
Shane
New Zealand2 reviews7.0“paying top prices for average rooms.”- • Leisure trip
- • Family with young children
- • Superior King Room
- • Stayed 2 nights
- • Submitted via mobile
very aged overdue for renovations
location was perfect
Stayed in May 2024
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Reviewed: 15 May 2024
Thomaskutty
New Zealand1 review7.0Good- • Leisure trip
- • Family with young children
- • Superior Twin Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
Swimming pool
Location
Stayed in April 2024
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Reviewed: 12 May 2024
Bulabula
New Zealand3 reviews7.0“okay”- • Leisure trip
- • Family with young children
- • Superior King Room
- • Stayed 1 night
Toilets not flushing properly, missing bath plug, bathroom needs an uplift !
Stayed in May 2024
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Reviewed: 11 May 2024
Cheryl
New Zealand1 review9.0“Okay”- • Leisure trip
- • Family with young children
- • Superior Twin Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
Not clean especially the bathroom
Close to restaurants
Stayed in April 2024
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Reviewed: 11 May 2024
Alexander
New Zealand1 review8.0Very good- • Leisure trip
- • Couple
- • Superior King Room with Lake View
- • Stayed 2 nights
- • Submitted via mobile
The rooms and cleanliness were not up to standard, the bathroom needs a major facelift and cleaning
I liked the lake side location
Stayed in May 2024
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Reviewed: 10 May 2024
Diane
New Zealand1 review9.0Superb- • Business trip
- • Solo traveller
- • Superior Twin Room with Two Double Beds
- • Stayed 1 night
nothing to add
enjoyed the hot springs and gym
Stayed in April 2024
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Reviewed: 9 May 2024
Maged
Australia1 review7.0“Average , overpriced”- • Leisure trip
- • Couple
- • Superior Twin Room with Two Double Beds
- • Stayed 1 night
no robes for the clients, no slippers ! isn't it a standard for Novotel ! Breakfast is average, there is a machine to make smoothie or juice but where are the fruits?! have to prompt staff to bring the fruits , bananas are ripe , fruits are not cut , machine showed its age with broken seals .... Long way for NZ to catch up with Australia with services and customer services.
Rooms are okay, nice that reception is open for night check in.
Stayed in May 2024
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Reviewed: 9 May 2024
Shaandeen
New Zealand1 review8.0Very good- • Business trip
- • Group
- • Superior Twin Room with Two Double Beds
- • Stayed 2 nights
- • Submitted via mobile
Convenience of location
Stayed in May 2024
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Reviewed: 9 May 2024
Bhanu
New Zealand1 review7.0“Good”- • Leisure trip
- • Family with young children
- • Superior Twin Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
Bathroom could have been a little cleaner and wardrobes.
Beds and space were cozy and comfortable
Stayed in May 2024
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Reviewed: 1 May 2024
Jacob
Australia2 reviews8.0- • Leisure trip
- • People with friends
- • Superior Twin Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
This review has been hidden because it doesn't meet our guidelines.
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Reviewed: 30 April 2024
Kwokman
United Kingdom1 review6.0“Great location but the room wasn't that good.”- • Leisure trip
- • Family with young children
- • Superior Twin Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
We paid extra for upgraded to lake side view but the room was on first floor and out side was doing some painting job for hotel, the workers was walking around on the roof from 730am and also the crane was out side of the window too. So, it couldn't enjoy the view at all which not point to pay extra to upgrade to.
The staff was friendly.
Stayed in April 2024
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Reviewed: 28 April 2024
Olivia
New Zealand14 reviews3 helpful votes7.0“Great location, comfy rooms”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 1 night
- • Submitted via mobile
When we checked in around 4:30 there were a number of frustrated people in the lobby waiting for their rooms to be ready. The couple we were travelling with couldn’t check in until 5pm (3 hours after the check in time) and weren’t offered any explanation or compensation, just “come back in 30 mins.” Our room was in need of a refurb, the bathroom was dated and grimy, carpet quite worn and there was limited room lighting.
Fantastic location, close to lots of quality dining options and the lake. Good sized room and comfy bed.
Stayed in April 2024
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Reviewed: 28 April 2024
Richard
New Zealand29 reviews4 helpful votes6.0Pleasant- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 2 nights
- • Submitted via mobile
We had arrived an hour after the check-in time and our room wasn't ready. We had to wait another hour for them to get it ready, seemed we were not the only ones. We stayed on the second floor and the hallway always seemed to have rubbish on it. On the second day we arrived back after 3.30pm to get ready for an event and our room had not been cleaned and no clean towels, then when they did clean it they didn't leave any towels. On the Saturday night I think the person on the front desk must have had a hard day as she seemed to leave her customer service skills at home.
Closeness to town is awesome. Then on the Sunday we had an awesome experience of great customer service with a young lady at the restaurant, she went over and beyond.
Stayed in April 2024
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Reviewed: 28 April 2024
Walsh
New Zealand8 reviews2 helpful votes6.0“A disappointment”- • Leisure trip
- • Family with young children
- • Superior Twin Room with Two Double Beds
- • Stayed 2 nights
- • Submitted via mobile
That when we arrived we had no tv Remote for our tv and so then they had to change our rooms late at night. Didn't even help us move all our luggage. We're quite rude yet didn't even give us any compensation for the move that we had to do then got put down a level in our room which didn't have a good view of the lake which we paid extra for and the beds were hard. But in our other room they were soft. Tbh I wouldn't go back for how they treated us. And on top our phone wasn't working so we couldn't call through to room service and when I told them the phone wasn't working they said they can't do anything as there maintaince team isn't around today. Which ruined our holiday. We came down for a relaxing time away with the kids and it was nothing but stress and frustration.
The pool and spas the buffet dinner was insane so was the breakfast....
Stayed in April 2024
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Reviewed: 27 April 2024
John
United States1 review7.0“Nice hotel but sulfer smells”- • Leisure trip
- • Couple
- • Superior King Room with Lake View
- • Stayed 2 nights
- • Submitted via mobile
The smell of sulfur made it difficult to enjoy our room and visit. We were also awoken at 8:00 in the morning by painters scraping paint around our window (the Hotel left a note in the room warning us of that possibility).
Stayed in April 2024
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Reviewed: 26 April 2024
Jo
New Zealand20 reviews9.0“Taking my family to Rotorua for a fun night, along with work, this is the Perfect location.”- • Business trip
- • Family with young children
- • Superior Twin Room with Two Double Beds
- • Stayed 1 night
You might want to check your pillows. While the beds were very comfortable, the pillows were old and didn't have protective covers. Sadly that is a sad face feature.
Location was key for me, having two grandchildren, so we could walk to the lake and eateries. Bonus was the fact the fun park was on the night we were there. Bonus with a 10 and a7 YO!!!
Stayed in April 2024
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Reviewed: 23 April 2024
Stephanie
New Zealand22 reviews1 helpful vote6.0“Great location. They obviously are slowly doing it up but rooms are the same as when the place was built.”- • Leisure trip
- • Family with young children
- • Superior Twin Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
Very dated rooms, bathroom shower leaked and dripped. Would like to see some more hooks to hang things from.
Close to Eat street and lake front.
Stayed in April 2024
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Reviewed: 21 April 2024
Damian
Ireland4 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Superior Twin Room with Two Double Beds
- • Stayed 2 nights
- • Submitted via mobile
The location was excellent. Right beside eat street and a short drive to most attractions
Stayed in April 2024
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Reviewed: 19 April 2024
Anita
New Zealand1 review8.0Very good- • Leisure trip
- • Family with young children
- • Superior Twin Room with Two Double Beds
- • Stayed 2 nights
- • Submitted via mobile
Time to upgrade the bathrooms, looking a bit old & worn out
Great spot right near Eat Street. Staff friendly & helpful
Stayed in April 2024
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Reviewed: 19 April 2024
יאקי
Australia5 reviews7.0“Overall good and central pkace. But late room service was annoying. The hotel needs a bit upgrade”- • Leisure trip
- • Family with young children
- • Superior Twin Room with Two Double Beds
- • Stayed 4 nights
- • Submitted via mobile
1. Room service was in the end of the day. Annoying. 2. The room small and with old facilities. Doesn’t match the price. 3 breakfast should be more diversity.
Central.
Stayed in April 2024
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Reviewed: 18 April 2024
Tania
New Zealand1 review8.0Very good- • Leisure trip
- • Family with young children
- • Superior Twin Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
The beds were bumpy and uncomfortable as well as poorly made so the bedding kept creeping and bundling up
Friendly staff and excellent location.
Stayed in April 2024
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Reviewed: 17 April 2024
Don
Australia11 reviews8.0Very good- • Leisure trip
- • Couple
- • Superior Twin Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
Looked like it needed a good vacuum
Room was comfortable, bed was amazing Ngawha bath was awesome
Stayed in April 2024
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