Tutanekai Street, Lake End, 3215 Rotorua, New Zealand
#55 of 81 hotels in Rotorua
Guests' ChoiceBased on 3274 hotel reviews
7.5Cleanliness
7.9
Comfort
8.0
Location
9.3
Facilities
7.6
Staff
8.4
Value for money
7.2
Free WiFi
10.0
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End of dialog contentReviewed: 3 June 2024
Claudia
New ZealandCould do with a deep clean
Stayed in June 2024
Reviewed: 3 June 2024
Clifton
New ZealandRead other reviews about the dust in the rooms and vents in the bathroom, the reviews were correct. We waited to be seated at dinner which took 25mins along with others who were waiting in line. Staff were busy and doing everything they could. Just not enough resource for the night maybe?
Location was excellent and staff were great, helpful and friendly. Nice restaurants, we dined in both. Buffet dinner meal was really good. Gym and pool area were really good facilities.
Stayed in June 2024
Reviewed: 3 June 2024
Frerichs
New ZealandNothing
Close your all facilities
Stayed in June 2024
Reviewed: 3 June 2024
Byford
New ZealandThe staff
Stayed in June 2024
Reviewed: 2 June 2024
Kate
New ZealandCouldn’t access our room until 7pm due to a housekeeping delay. The hotel gave a generous discount to compensate for the 2 hour wait we had.
Nice hotel with lovely lobby, bar, pool and rooms. Room had good view of the lake.
Stayed in June 2024
Reviewed: 31 May 2024
Amy
New ZealandFor future reference please put more than 2 teabags in the room, and also dust/wipe down things like the benches and phone/radio etc coz they were filthy! Staff were accommodating but could be friendlier. Say good morning to you guests when they walk past you at reception etc
Loved the heated pool and spas. The bar was exceptional and so was the cocktail. Shower hot and powerful! Comfy beds. Good food! Great value for money
Stayed in May 2024
Reviewed: 30 May 2024
Rebecca
New ZealandThe carpet in the room looked like it hadn't been vacuumed and there was a note on the desk addressed to a prior guest. Check-in and check-out were very slow with minimal (one) staff member at the reception desk. Our room Chromecast didn't work (and couldn't be fixed by staff) which was frustrating.
Friendly service at breakfast. The breakfast buffet was a definite highlight.
Stayed in May 2024
Reviewed: 28 May 2024
Tania
New ZealandI guess just the cleanliness could have been better and the little touches better… maybe even thought into tikianga Maori ???
Location was good and room service staff were very helpful and friendly
Stayed in May 2024
Reviewed: 28 May 2024
Nestle
PhilippinesRoom needs more deep cleaning
Excellent location
Stayed in May 2024
Reviewed: 27 May 2024
Montanjees
New ZealandThe property was tired and being worked on and you could see the upgrades
The staff were so lovely and the food was excellent
Stayed in May 2024
Reviewed: 27 May 2024
Kelly
New ZealandIt was busy at the pool and 2 of the spa pools weren’t working.
The location was great with awesome views and lovely facilities.
Stayed in May 2024
Reviewed: 23 May 2024
Chao
New ZealandThe coffee machine wasn’t working, as per the staff “Not working again”.
Location, food, service were great.
Stayed in May 2024
Reviewed: 22 May 2024
Espina
New Zealandthe bathroom seems it needs some more cleaning I guess
The room was so comfy and the breakfast is awesome.
Stayed in May 2024
Reviewed: 20 May 2024
Kimiora
New ZealandThe view of the lake from our room was amazing! Our room was clean and comfortable, we will definitely come back again!
Stayed in May 2024
Reviewed: 17 May 2024
Joanna
New ZealandNA
Amazing
Stayed in May 2024
Reviewed: 15 May 2024
Shane
New Zealandvery aged overdue for renovations
location was perfect
Stayed in May 2024
Reviewed: 15 May 2024
Thomaskutty
New ZealandSwimming pool
Location
Stayed in April 2024
Reviewed: 12 May 2024
Bulabula
New ZealandToilets not flushing properly, missing bath plug, bathroom needs an uplift !
Stayed in May 2024
Reviewed: 11 May 2024
Cheryl
New ZealandNot clean especially the bathroom
Close to restaurants
Stayed in April 2024
Reviewed: 11 May 2024
Alexander
New ZealandThe rooms and cleanliness were not up to standard, the bathroom needs a major facelift and cleaning
I liked the lake side location
Stayed in May 2024
Reviewed: 10 May 2024
Diane
New Zealandnothing to add
enjoyed the hot springs and gym
Stayed in April 2024
Reviewed: 9 May 2024
Maged
Australiano robes for the clients, no slippers ! isn't it a standard for Novotel ! Breakfast is average, there is a machine to make smoothie or juice but where are the fruits?! have to prompt staff to bring the fruits , bananas are ripe , fruits are not cut , machine showed its age with broken seals .... Long way for NZ to catch up with Australia with services and customer services.
Rooms are okay, nice that reception is open for night check in.
Stayed in May 2024
Reviewed: 9 May 2024
Shaandeen
New ZealandConvenience of location
Stayed in May 2024
Reviewed: 9 May 2024
Bhanu
New ZealandBathroom could have been a little cleaner and wardrobes.
Beds and space were cozy and comfortable
Stayed in May 2024
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