243 Lake Terrace, 3330 Taupo, New Zealand
#36 of 60 hotels in Taupo
Guests' ChoiceBased on 1807 hotel reviews
8.2Cleanliness
8.6
Comfort
8.7
Location
9.3
Facilities
8.3
Staff
8.8
Value for money
7.8
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 May 2024
Tony
New ZealandShower a bit tired & dated need to upgrade, many broken tiles, shower head on wall at a height only fit for a midget or hobbits. Toilet seat needs changing.
The first room they gave us the air conditioning didn't work so after a bit of "computer say's no" they upgraded us to a balcony room with great view of the lake & perfect A/C. Good tv, excellent heated pool. Couple of cocktails before a fabulous evening meal in their restaurant. Wendy the Scottish lady on reception very warm & friendly. Great breakfast.
Stayed in May 2024
Reviewed: 12 May 2024
Nicola
New ZealandThe food menu
The menu was disappointing for the location
Stayed in May 2024
Reviewed: 10 May 2024
David
New ZealandThe initial sanitised smell upon entering the room. The small bottles of soaps in bathroom
Everything was great
Stayed in May 2024
Reviewed: 8 May 2024
Tyson
New ZealandThe tv wasn’t the best, not much to choose from and not accessible. Eg. tv too old and you can’t access apps (Disney+ / YouTube / Netflix etc.) The bed was very comfortable but when I got into the room after check in, the leg was broken of corner of bed base. The leg would stay in there after I put in back in but it kept coming off/out. When leaving our room to go for a walk out front by the lake, we had to go around the motel out by the road because we couldn’t lock the slider door on outside, it could only be locked on the inside. Fire alarm went off around 11:30pm, all of motel had to evacuate out front and it wasn’t a very good emergency evacuation procedure but’ there was only one staff member on. Fire brigade had arrived and some people were just starting to walk out there rooms.
Bed was the most comfortable bed I’ve ever been in. Shower was the best shower as well, the water pressure was very powerful!! Was awesome to just walk out our room next to the lake.
Stayed in April 2024
Reviewed: 7 May 2024
Witat
ThailandNone
Nice location
Stayed in May 2024
Reviewed: 6 May 2024
Anne
New ZealandLimited Dinner Menu
Location, pool
Stayed in May 2024
Reviewed: 6 May 2024
Kevin
New ZealandNot enough car parking space if the hotel is fully booked. Other than that, nothing I don't like.
The location of this hotel is excellent. It is located at the lake front, 2 km from the city centre. The room is on the ground floor, only have to open the patio door, you can step out to the lakeside. It has a great view at the sunset. The room service was good, both staff who delivered the meal were very polite and the service from the kitchen was very quick. The foods were very good.
Stayed in May 2024
Reviewed: 5 May 2024
Trish
New ZealandBathroom looking a little tired. Shower rather small.
Brilliant location. Gorgeous view of the lake especially at sunset
Stayed in May 2024
Reviewed: 1 May 2024
Billie-lee
New ZealandThe price was very high for a standard room and breakfast was basic.
It was cozy and clean.
Stayed in April 2024
Reviewed: 22 April 2024
Frenzarin
New ZealandThe shower cubicle was a bit cramped.
The view from the balcony was lovely. The grandkids loved the grotto, but suggested coloured lighting in green and purple would make it really cool.
Stayed in April 2024
Reviewed: 16 April 2024
Alison
New ZealandBathroom was spacious and clean but fixtures a little tired.
Staff were lovely and helpful. Room was lovely with a very comfortable bed and great views of the lake. Breakfast and dinner was very nice. The Hotel Receptionist promptly let us know we had left a cell phone in the room after checking out. Very thankful for their honesty. We had a very restful couple of days and recommend this hotel for comfort and great staff.
Stayed in April 2024
Reviewed: 11 April 2024
Ian
New ZealandNothing.
Overall, it's a great place.
Stayed in January 2024
Reviewed: 6 April 2024
Louise
New Zealandonly disappointing thing was went to use the spa bath, filled it up half way and turned the jets on and was very dirty, hair and built up grim/dirt cam out of the jets plus one of the covers came off the jets so didnt end up using which wasnt to happy as that was a big reason i booked the room.
everything was amazing, view especially
Stayed in April 2024
Reviewed: 5 April 2024
Lynette
New Zealandview, location.
Stayed in April 2024
Reviewed: 2 April 2024
N
New ZealandThe $29 buffet breakfast was neither good value nor appealing. Eg: bacon greasy and fatty, coffee cups tiny, hash browns soggy, only x1 toaster meant we waited for a large tour group to use it before we could and the wooden spoons to extract cereal from containers into your bowls are not fit for purpose. The sauna does not heat up well and you need an hour booking not 30mins as it takes a solid 30 mins to heat up (it’s on a timer) and even then you need to keep adding water spray to the rocks continuously to get it to anything close to sauna like conditions.
Great view of the lake, comfy bed and everything was clean and well presented. The private Spa (called the Grotto) a treat too.
Stayed in April 2024
Reviewed: 28 March 2024
Daphne
New ZealandBreakfast options other than buffet would have been nice
Great location on the lake, but a bit far to walk into town too often, friendly and efficient staff, lovely balcony, large comfortable room.
Stayed in February 2024
Reviewed: 28 March 2024
Jason
New ZealandDusts are on tables
Breakfast is good, location is great
Stayed in March 2024
Reviewed: 25 March 2024
Brenda
New ZealandWe stayed in a junior suite, room 801 and we personally found the views outstanding. The balcony had two comfy chairs to sit and enjoy the view. Short drive to town and a short walk along the lake to Two Mile Bay Sailing Club for a pizza and a drink right on the edge of the lake. The hotel also had a lovely bar with stunning views and restaurant/cafe.
Stayed in March 2024
Reviewed: 25 March 2024
Moanabeach
New ZealandLeaving 😛
The room was gorgeous, the staff were friendly and always accomodating and the food and view was amazing and you can never go wrong with a spa bath, thank you Millennium Hotel ❤️❤️❤️
Stayed in February 2024
Reviewed: 23 March 2024
Anniet26
New ZealandRoom was pretty dated, shower blocked and bedside lights didn't work. Menu was very limited and very expensive
Beautiful location lakeside. Very friendly staff.
Stayed in March 2024
Reviewed: 19 March 2024
Leticia
New ZealandWheelchair access difficult, shower head is terrible when using shower stool too strong and in flexible
Nice views and comfy bed
Stayed in March 2024
Reviewed: 14 March 2024
Farron
New ZealandEverything was as it should be
Location staff and comfort
Stayed in March 2024
Reviewed: 13 March 2024
Ellen
New ZealandDinner menu was limited
Excellent facilities and staff
Stayed in March 2024
Reviewed: 12 March 2024
Maree
New ZealandEverything was great
Stayed in March 2024
Playa de las Americas, Spain
Rathdrum, Ireland
Zanzibar City, Tanzania
Larnaka, Cyprus
Porto, Portugal
Clovenfords, UK
Chamonix-Mont-Blanc, France
Fatqā, Lebanon
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content