Reviews of Novotel Christchurch Cathedral Square 4 stars
52 Cathedral Square, 8140 Christchurch, New Zealand
#106 of 151 hotels in Christchurch
Guests' ChoiceReview score
Based on 750 hotel reviews
8.1Score breakdown
-
Cleanliness
8.8
-
Comfort
8.8
-
Location
9.4
-
Facilities
8.2
-
Staff
9.0
-
Value for money
7.8
-
Free WiFi
9.0
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 28 May 2024
Kat
New Zealand1 review8.0“totally enjoyed my time with you and will be back. Professional and wonderful staff.”- • Business trip
- • Group
- • Superior King Room
- • Stayed 3 nights
shower. very tired, low pressure and the day of the bath has gone. so, a tweak to walk in shower and better layout of mini bar and jug for tea and coffee would be fabulous
Room good, Bed and Pillows fantastic, still hate the allergy poly fiber duvets though but the bed itself and pillows an absolute winner thanks. mini bar i never found ?
Stayed in May 2024
-
Reviewed: 27 May 2024
O'brien
Australia2 reviews7.0“Clean well maintained with friendly staff.”- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 2 nights
- • Submitted via mobile
The hotel is clean and in a great central location
Stayed in May 2024
-
Reviewed: 27 May 2024
Allanah
New Zealand20 reviews1 helpful vote8.0“Comfortable and great location”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 1 night
- • Submitted via mobile
Our room could have been a lot cleaner - we were greeted with a large toenail when we first walked into our room and the bathroom was not overly clean also. The breakfast buffet needed to be a lot hotter.
Location was great, the beds were so comfortable, friendly staff
Stayed in May 2024
-
Reviewed: 27 May 2024
Nicholas
Australia27 reviews8.0“Excellent saty, would recommend this hotel”- • Business trip
- • Solo traveller
- • Superior Twin Room
- • Stayed 3 nights
Perhaps a larger gym although the current one is quite functional.
I attended a medical conference at the Christchurch Covention centre. This is right next door to the hotel which was very convenient. The central city location is also fantastic for restaurants, shopping and enjoying all aspects of this lovely city.
Stayed in May 2024
-
Reviewed: 26 May 2024
Katrina
New Zealand3 reviews9.0“Comfortable”- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 1 night
- • Submitted via mobile
Location to the theatre. Kind friendly staff.
Stayed in May 2024
-
Reviewed: 24 May 2024
Dean
New Zealand10 reviews9.0Superb- • Family with young children
- • Superior King Room
- • Stayed 1 night
- • Submitted via mobile
Car park charging and convenience could be better.
Staff. Facilities. Location. Value on special.
Stayed in May 2024
-
Reviewed: 23 May 2024
Belinda
New Zealand1 review9.0Superb- • Business trip
- • Solo traveller
- • Superior King Room
- • Stayed 1 night
I had no issues staying and everything was straight forward and easy
It was a brief stay but my room was clean, tidy and comfortable.
Stayed in May 2024
-
Reviewed: 14 May 2024
Ngaire
New Zealand10 reviews7.0“Good location if you are at a conference. Close to nice restaurants whch are in walking distance”- • Business trip
- • Solo traveller
- • Executive Twin Room
- • Stayed 4 nights
Had dinner there one night, service was a bit slower than I expected for a business hotel.
Good location to conference centre; great view from the 13th floor! Breakfast was good although the coffee machine broke down; coffees were made at the bar instead and those were very good.
Stayed in May 2024
-
Reviewed: 8 May 2024
Two
United Kingdom13 reviews9.0“Perfect location, comfortable and friendly.”- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 1 night
NA
Location is perfect and within walking distance to bars and restaurants and the local sightseeing. The staff are super friendly and helpful. Rooms were lovely, we had a great view of the "improving" cathedral but no outside noise at all. We requested rooms close to each other and were given opposite which was perfect. Would 100% recommend and stay here again.
Stayed in April 2024
-
Reviewed: 5 May 2024
Paul
New Zealand32 reviews7.0“good value for money”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 1 night
bathroom was small
location, carparking,
Stayed in May 2024
-
Reviewed: 29 April 2024
Minna
Australia3 reviews9.0“Great location made memorable by the excellent customer support from the moment we checked in.”- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 2 nights
- • Submitted via mobile
The customer service and staff were exceptional. They made our stay in Christchurch memorable. The views and the sunset from our room was lovely and breakfast delicious.
Stayed in April 2024
-
Reviewed: 26 April 2024
Matthew
Australia1 review7.0Good- • Business trip
- • Group
- • Superior Twin Room
- • Stayed 4 nights
- • Submitted via mobile
The room has been old and outdated but cleanliness is good
staffs are very friendly and helpful
Stayed in April 2024
-
Reviewed: 23 April 2024
Jean
New Zealand2 reviews9.0Superb- • Business trip
- • Solo traveller
- • Superior Twin Room
- • Stayed 1 night
Central location. Familiar (return visit). Delicious dinner.
Stayed in March 2024
-
Reviewed: 22 April 2024
Christine
Australia4 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Staff were outstanding particularly Vidhan of reception.
Stayed in March 2024
-
Reviewed: 22 April 2024
Kiernan
New Zealand2 reviews7.0“DO NOT ARRIVE BY CAR”- • Leisure trip
- • Couple
- • Executive King Room
- • Stayed 4 nights
Parking was a TOTAL nightmare! I have stayed at this property several times before, but never had the car with me. This time we did have the car, and it was a nightmare from start to finish. We arrived and found no visible clue as to where we should park, so we circumnavigated the block several times and finally only managed to access the hotel car park by making an illegal right turn. Two days later we needed to use the car, and on our return found the illegal right turn no longer worked because the traffic was too busy, so we spent HALF AN HOUR trying to navigate the most user-unfriendly one-way system in the Southern Hemisphere before FINALLY managing to find our way in by a legal route. DO NOT use this hotel if you are driving unless you are totally familiar with the urban planning nightmare that is post-earthquake Christchurch. And for this we paid $25 per night...
Good location, very helpful staff, good quality rooms and very high housekeeping standards.
Stayed in April 2024
-
Reviewed: 20 April 2024
Julia
Ireland25 reviews8.0“Delighted with the hotel. The food was excellent”- • Leisure trip
- • Couple
- • Superior Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Nothing
Location
Stayed in April 2024
-
Reviewed: 20 April 2024
Gordon
New Zealand1 review8.0“We enjoyed the stay. Service and food were nice. Thrilled to receive a Happy Anniversary Plate 59yrs”- • Leisure trip
- • Couple
- • Superior Twin Room
- • Stayed 1 night
The shower did not work properly. It all came from above. The wall button would not go in. We screwed it in as it was very loose but it still did not come out through the shower head, It was room 808
We enjoyed the friendly staff taking time to chat with us.The great view from our room and the comfort of it.
Stayed in April 2024
-
Reviewed: 20 April 2024
Ukrit
Thailand8 reviews8.0“Convenient, clean, tourist friendly.”- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Would be better if the staffs could assist more on transportation service - suggest the options for car parking or best public transport around the town.
Great location - center of the city, very convenient to travel around the town.
Stayed in April 2024
-
Reviewed: 17 April 2024
Monica
Australia10 reviews9.0“Great location and a very comfortable room.”- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 2 nights
- • Submitted via mobile
The bathroom had a bit of a smell, like sulphur.
The location was perfect, the beds very comfortable, and it was reasonably priced.
Stayed in April 2024
-
Reviewed: 16 April 2024
Mohammed
Australia7 reviews7.0“Good Hotel, value for money. Nice location but breakfast wasn't good.”- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 3 nights
Breakfast.
Good Hotel, value for money. Nice location but breakfast wasn't good.
Stayed in April 2024
-
Reviewed: 15 April 2024
Jonathan
New Zealand19 reviews9.0Superb- • Leisure trip
- • Group
- • Superior Twin Room
- • Stayed 2 nights
- • Submitted via mobile
So central and very accommodating to our large family group and dietary requirements. The staff were amazing!
Stayed in April 2024
-
Reviewed: 14 April 2024
Praveen
Australia3 reviews8.0“Good would recommend friends”- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 1 night
- • Submitted via mobile
Breakfast is good could have been better
Good kept clean and presentable
Stayed in April 2024
-
Reviewed: 9 April 2024
Myra
Australia4 reviews8.0“Lovely”- • Business trip
- • Solo traveller
- • Superior Twin Room
- • Stayed 1 night
- • Submitted via mobile
NA
Very comfortable
Stayed in March 2024
-
Reviewed: 5 April 2024
Azman
New Zealand4 reviews9.0“No free parking”- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 1 night
- • Submitted via mobile
They charge you for the parking. There was limited parking available.
The facilities are great, good breakfast buffet, comfortable bed and very clean
Stayed in March 2024
Guests also reviewed these properties:
-
Hotel DocklandsAntwerp, Belgium
-
Villa Galijot Plava LagunaPoreč, Croatia
-
Eurostars San LazaroSantiago de Compostela, Spain
-
FairBridge Inn & SuitesMcDonough, USA
-
Valdez Motor LodgeHastings, New Zealand
-
Locanda Del Gelso BiancoPriocca, Italy
-
Hipster TownhomeChiang Mai, Thailand
-
Galatex Beach StudioLimassol, Cyprus
