380 Queen Street, 1010 Auckland, New Zealand
#12 of 178 hotels in Auckland
Guests' ChoiceBased on 1389 hotel reviews
8.9Cleanliness
9.5
Comfort
9.5
Location
9.3
Facilities
9.1
Staff
9.3
Value for money
8.8
Free WiFi
9.0
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End of dialog contentReviewed: 15 May 2024
Toni
New ZealandRoom card didn’t work when we arrived but that was quickly sorted.
Just picked the location randomly never having stayed there but wanted something close to the town hall. It was excellent! Will be back for sure.
Stayed in May 2024
Reviewed: 15 May 2024
Bask4
New ZealandNothing!
We were upgraded to a suite so was a very pleasant surprise and enhanced our stay hugely! Everybody was very friendly and helpful. Our room had lovely views and was quiet
Stayed in May 2024
Reviewed: 15 May 2024
Lucy
New ZealandNothing, was great.
Really spacious room with nice furnishings. Great location. Was given a free upgrade too!
Stayed in May 2024
Reviewed: 14 May 2024
Hilary
New ZealandI am vegan and there wasn’t anything I could eat in the restaurant.
Convenient for Aotea Centre. Quiet
Stayed in April 2024
Reviewed: 13 May 2024
Mark
United KingdomClean and comfortable room
Stayed in February 2024
Reviewed: 13 May 2024
Joseph
New ZealandEverything was Great, more than your average hotel, staff room, restaurant all amazing
Stayed in May 2024
Reviewed: 12 May 2024
Lynsey
New ZealandThe late check in and helpful and friendly staff
Stayed in May 2024
Reviewed: 12 May 2024
Lucel
New ZealandWonderful staff. Amazing place. Easy walking distance to CBD and viaduct
Stayed in May 2024
Reviewed: 12 May 2024
Raewyn
New ZealandGreat location, room was a good size, bed was very comfortable
Stayed in May 2024
Reviewed: 11 May 2024
Fintan
AustraliaCar parking was a bit expensive
Great location, clean room, 24 hour reception, friendly staff
Stayed in May 2024
Reviewed: 11 May 2024
Nicky
New ZealandParking was somewhat awkward, would recommend valet parking to save carrying your stuff from carpark to Hotel
The refurshed rooms are incredibly beautiful, everything was perfect. Great value for money, hoping that they won't put their prices up in future.
Stayed in May 2024
Reviewed: 11 May 2024
Jacquie
New ZealandNothing
Beautiful room, great location, friendly staff
Stayed in April 2024
Reviewed: 10 May 2024
Moira
New ZealandFront door is locked for security, however no clear instructions re how to enter hotel after hours were given.
Location was superb. Service and facilities were above expectation. On -site restaurant was first class. This will become our number one place to stay. Excellent value for money.
Stayed in May 2024
Reviewed: 10 May 2024
Ayesha
New ZealandThe water pressure in my shower wasn't amazing
Loved it, my favourite place to stay in Auckland, room service was 10/10
Stayed in May 2024
Reviewed: 9 May 2024
Curt
New ZealandNothing
Excellent service Excellent quality room Very good for the money
Stayed in May 2024
Reviewed: 8 May 2024
Natshanan
ThailandLocation! Even the hotel is on the queen street but a bit far from Britomart.
Hotel decoration
Stayed in March 2024
Reviewed: 8 May 2024
Patricia
PortugalMaybe the area surrounding the hotel. There are a lot of restaurants and bars around it, some may be a bit questionable. However, it’s still a walkable distance from the main attractions of Auckland’s CBD and I never felt unsafe walking around.
The kindest staff, who supported me with some issues contacting the airline. The comfort and space of the room. The overall environment, the decor is amazing and very peaceful.
Stayed in May 2024
Reviewed: 7 May 2024
Lesley
AustraliaOur room was smaller than photo advertised. Restaurant and bar looked great but dinner finished at 9pm, we missed due to flight delays.
Friendly staff. Great value for money. Well positioned for theatre quarter and ease of getting to Sky Tower precinct. Nothing too much terrible for staff.
Stayed in May 2024
Reviewed: 7 May 2024
Michelle
New ZealandGreat staff; friendly and professional. We arrived late in evening and they had no issue with this, took care of the car, and made everything easy. Lovely rooms too.
Stayed in April 2024
Reviewed: 6 May 2024
Florian
GermanyThe room was nice, we got the large one even. But I want to especially give a shout out to the staff. We had some medical emergency, and they were so helpful with giving us information and helping us, they went above and beyond to help us as much as they can. We are really grateful!
Stayed in April 2024
Reviewed: 6 May 2024
April
New ZealandRoom was so spacious and lovely. Staff were all so helpful and friendly, especially the breakfast staff. The breakfast was delicious and the whole vibe was perfect for our entire stay
Stayed in May 2024
Reviewed: 6 May 2024
Eddie
AustraliaSpacious
Stayed in April 2024
Reviewed: 6 May 2024
Danielle
New ZealandComfy bed. Lovely staff. Clean
Stayed in April 2024
Reviewed: 5 May 2024
Fsherrard
New ZealandThe location was perfect - right in the heart of the action, close to everything we wanted to see and do. The room itself was very comfortable, with a plush bed and spacious bathroom. We slept soundly each night and had everything we needed for a relaxing stay.
Stayed in May 2024
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