90 Federal Street, 1010 Auckland, New Zealand
#25 of 175 hotels in Auckland
Guests' ChoiceBased on 3182 hotel reviews
8.6Cleanliness
9.1
Comfort
9.1
Location
9.4
Facilities
8.9
Staff
9.1
Value for money
8.1
Free WiFi
8.6
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End of dialog contentReviewed: 1 May 2024
Anabel
AustraliaThe auckland tower was just right next to you.
Stayed in April 2024
Reviewed: 1 May 2024
Daphne
New ZealandThe cleanliness could be improved; we found the bathroom somewhat neglected, and the floors weren't well-maintained, which was a disappointment. One elevator was out of order, causing delays during check-out. It took us about 20 minutes to go to the ground floor. Also, while the minibar had beers, the can opener was broken.
Great location in the heart of Auckland. Offer a heated pool, perfect for a winter getaway. The staff is incredibly friendly and helpful. A comfortable bed provide an ideal rest after a busy day.
Stayed in April 2024
Reviewed: 29 April 2024
Hazel
United KingdomThe location is excellent the staff were wonderful and theories were comfortable
Stayed in April 2024
Reviewed: 29 April 2024
Corey
New ZealandGreat facilities and location
Stayed in April 2024
Reviewed: 28 April 2024
Alan
New ZealandProperty was fantastic, Only thing we could say was when we came back there was no where to grab a cocktail that was open with a nice environment at 10pm on a Saturday with in walking distance, the local bars were closed for private events and other bars closed, the sky bar very noisy but appreciate staff can’t be making cocktails around the clock😁
The view from 20th floor, buffet breakfast was superb! Sauna/spa was just so relaxing, the staff really friendly, we loved our stay.
Stayed in April 2024
Reviewed: 28 April 2024
Rd1992
New ZealandExpensive parking situation both Valet & parking within Skycity carpark. Also wait times on the elevators.
Good location, buffet breakfast was amazing!
Stayed in April 2024
Reviewed: 28 April 2024
Gillespie
AustraliaThere wasn't a large lobby/cafe area to sit. There was no price list for the mini bar.
We loved the 25m indoor lap pool and the gym facilities. The breakfast was also excellent for $45 NZ dollars.
Stayed in April 2024
Reviewed: 27 April 2024
Robyn
New ZealandThe Grand always has the most amazing staff who are warm and welcoming from the time we arrive at the front door until the time we checkout 😊
Stayed in April 2024
Reviewed: 26 April 2024
Emma
New ZealandClean, comfortable, accessible to everything. Staff were wonderful!
Stayed in April 2024
Reviewed: 26 April 2024
Matthaios
GreeceNIL
Wonderful hotel, excellent location, very friendly staff.
Stayed in April 2024
Reviewed: 24 April 2024
Jo
New ZealandWish there had been a bath
Large room, comfortable beds, very clean and great location..
Stayed in April 2024
Reviewed: 22 April 2024
Katie
New ZealandDressing gowns seemed a bit old, had a broken belt. Only a few teabags, didn’t have selection and I had to call room service for earl grey
Lovely beds and bathroom and spacious and clean
Stayed in April 2024
Reviewed: 22 April 2024
Krishna
New ZealandWe spent our Wedding Night at the Grand and staff were so helpful and accommodating as we couldn’t check in until late in the evening. The Grand was the same hotel we stayed in the same weekend my husband proposed me. It was wonderful.
Stayed in April 2024
Reviewed: 22 April 2024
David
New ZealandThe whole experience was great. Booked room that apparently came with a view. View was awesome. Comfy and relaxing.
Stayed in April 2024
Reviewed: 21 April 2024
Jenny
New ZealandThe main lifts were being refurbished and 1 of 3 was out of order so there were quite long waits for the lifts. We were on holiday so that wasn't too stressful!
Every single staff member was so lovely and friendly and professional. I think the company must look after them (I do hope so) because we felt very well looked after during our stay. Great pool, spa, sauna, fitness centre. The sauna at The Grand is the best. Lovely rooms - spacious, with comfy beds (though a fraction too soft for me) and lots of fresh towels. Free parking!! This was a special limited time offer, so is not standard, but it was sooo good.
Stayed in April 2024
Reviewed: 20 April 2024
Marilyn
New ZealandNothing
Very nice room except blind wouldn't work
Stayed in April 2024
Reviewed: 17 April 2024
Giovanni
AustraliaClose to terrific restaurant And on centre of town
Stayed in April 2024
Reviewed: 17 April 2024
Kathryn
United StatesConstruction on elevator but minimal issue. No problem using other one.
Great location right next to sky tower and easy walk to shopping, wharf. Beautiful lobby and room. Very helpful kind staff. Stored luggage for us for three days in between two stays at no charge.
Stayed in February 2024
Reviewed: 17 April 2024
Megan
New ZealandWould have been great to have bathrobes to wear to the pool
The pool and spa were great after a busy day walking around town. Beds were comfortable and shower lovely and hot
Stayed in April 2024
Reviewed: 15 April 2024
Terina
AustraliaLocation and facilities are great
Stayed in April 2024
Reviewed: 15 April 2024
M
New ZealandProfessional Staff , The quality The services provided awesome I felt so relaxed 😌 and enjoyed it so much 😀
Stayed in April 2024
Reviewed: 14 April 2024
Brooke
New ZealandPerfect location as we wanted to be near the casino. Enjoyed our rooms! So comfy and nice. Cool indoor pool and breakfast was tasty. Would highly recommend this place to stay when in Auckland. I will definitely be back!
Stayed in January 2024
Reviewed: 11 April 2024
Danielle
New ZealandThe Bed!
Stayed in April 2024
Reviewed: 10 April 2024
Lorraine
United KingdomThe coffee machine was a factor in booking but the pods were chargeable. Every other place we stayed had that included.
Spa and pool
Stayed in March 2024
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